Fri.Mar 30, 2012

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3 Essential Tips For Providing Great Customer Service

MTD Sales Training

Providing unparalleled customer service, and after the-sale service, in today’s marketplace, is essential in maintaining customer loyalty. Today’s modern and educated buyer demands more for less, and is always aware of alternative options, including alternative vendors and competitive offers. Check it Out Following are three mission critical points for providing good customer service.

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Why Networking is Not Prospecting

The Sales Hunter

People love to tell me how they don’t need to prospect , because they already network, and that’s enough, in their opinion. Sure sounds good, doesn’t it? In reality, I’ve watched so many salespeople employ such a strategy, only to end up failing miserably. We all network to one degree or another. I meet a lot of people who I think the world of and with whom I enjoy spending time.

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Voice Mail Disputed!

The Pipeline

“Don’t care what they say about me, as long as the spell my name right” Unknown celebrity. I am not sure who the quote above is attributable to, but I have adopted a 21st century version of it for my blog an writings in general: “I don’t care who borrows, posts or uses things I write, as long as they get my link right” For the most part this has led to some good discussion, a lot of learning for me, and if I take them at their word, has helped some sales peopl

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Experts Weigh in on Sales Influence

Score More Sales

Yesterday I moderated a very interesting discussion on what a B2B company needs in order to create an environment that can help develop sales influence among the ranks. Hear the Focus roundtable audio with sales experts Jill Konrath , Jonathan Farrington , and Greg Alexander discussing their views. Weigh in on the topic through a comment on the blog or on the Focus event page.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Find Your Own Joy – Friday’s Editorial

Increase Sales

Find your own joy! These powerful and wise words were shared just yesterday with me from a millennial (generation Y) executive coaching client. She is managing a team where there is huge resistance to change, where the culture has rewarded inefficiency for several decades. Her frustration is very high with her team and others within her department as to their ongoing inability to find their own joy.

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Medical sales – blog round up – Winter 2012

Sales Training Connection

If you missed some of our medical sales and medical device blogs posts, here’s a chance to look at our most popular posts appear during the Winter 2012 – in the Medical Sales – Blog Round-up. Click here to take a read …. If you find the Medical Sales – Blog Round-up helpful, why not subscribe to the Sales Training Connection ? ©2012 Sales Horizons, LLC.

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Financial Services Selling Skills – Guidelines for Asking Questions

Tom Hopkins

Three Guidelines for Asking Questions Because asking good questions is such an integral part of good selling I’ve given the matter a lot of study and thought over the years. I’ve boiled down all that knowledge into three basic guidelines. Guideline #1. Establish a bond before you attempt to control the process with questions. Establishing [.] Related posts: The Advantages of a Career in Financial Services.

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Just-in-Time Learning for HP Global Sales Team

BrainShark

HP’s global sales force is nearly 100,000 strong and, as you can imagine, we are challenged by keeping this increasingly mobile workforce well trained without sacrificing their productivity. They need to have access to precisely the information at the exact time that they need it.

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Sales Quiz: Don’t Blame the Ecconony!

Engage Selling

Take a stab at today’s sales quiz to test your sales savvy!

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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When You Wake Up On Monday It Will Be Q2 Already

Jonathan Farrington

On Monday morning, 25% of our available selling time will have passed, and we will be into Q2. However well we did in Q1, we should be prepared to objectively re-sssessing our current opportunities, because there are two escalating pressures in today’s marketplace that are creating a need for a more disciplined approach towards sales opportunities: o The need to be more specialised and individualised in dealing with clients because we can no longer afford to treat all situations in the sam

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Sales Quiz: Don’t Blame the Ecconony!

Engage Selling

'Take a stab at today''s sales quiz to test your sales savvy!

Video 48
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2012 Sharkie Winners Announced

BrainShark

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