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Surviving Tough Times….

Partners in Excellence

As I work to advise them, I stumbled on something I wrote in early 2001, another period of economic challenges. Since 2001 we’ve been through slowdowns a couple of times. ” Surviving Tough Times, Things We Have Learned (early 2001 version) The past year has created new professional and personal challenges.

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Emotions Are Your Customer Experience Reality

Increase Sales

And it is those very same emotions that are guiding each and every customers experience specific to the points of connection. Again, points of connection are everything your customers see, hear, touch, smell, taste and feel. Extensive customer service research by Rosenberg has shown customer behavior can be predicted by emotions.

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A coach should ride shotgun, not hog the driver’s seat

Selling Essentials RapidLearning Center

Consider this scenario: Iris is new on Salim’s customer service team. Salim calms the customer and even gets a new order. She might say, “I want to have the highest customer service scores on the team,” which puts her struggle with irate customers in the context of a meaningful learning journey.

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Motivation: Let your people see who benefits from their work

Selling Essentials RapidLearning Center

To demonstrate your workers’ impact on customers, for example, you might reach out to your sales or customer service department for testimonials. These meetings connect each worker with people whose lives have been saved because of their work. Other forms of feedback can serve the same purpose. Wrzesniewski, A. and Dutton, J.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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How to use the marketing flywheel method to supercharge your business

Nutshell

The flywheel model was first introduced in 2001, but it’s recently experienced a rebirth in the business world and inspired professionals everywhere to re-evaluate the classic sales and marketing funnel. Well, here’s another important term for you to memorize: the marketing flywheel. The goal is to build trust-based relationships.

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Focus on the Most Fascinating Thing | Sales Motivation and Sales.

The Sales Hunter

It was 2001, and I had just left a position in college administration for a brand-new career in commercial real estate. customer service. . “What company is moving into that big office building under construction along the freeway?” Sales Motivation: Maintain Your Focus. Sales Motivation: Knowledge is Power.