When you consider a typical enterprise, you’ll find that almost every department has a set of processes or procedures and metrics by which performance is measured: finance (GAAP), manufacturing (ISO 9000 and/or Six Sigma), customer service (customer satisfaction, such as Net Promoter), HR (employee retention, 360 degree surveys), logistics (throughput, on-time delivery), Information Technology (TCO: Total Cost of Ownership 1 ), and even marketing (direct marketing campaign conversion rates, for example). Why is Sales Last When It Comes to Measurement? What’s the answer? MORE >>

Give all of you salespeople the tools they need to do their specific job and see improvement in close rates and retention rates. There are a lot of articles on the internet offering strategies to help increase low CRM adoption rates. Here’s an example. Google search on CRM adoption shows that this is not an uncommon challenge. Low CRM adoption rates result from the fact that there is a disconnect between the promise of all that CRM can do, and the way it works in the real world. This disconnect manifests in low adoption rates. Are you trying to get a CRM to do an LMS’s job? MORE >>

between 2010 and 2011 and (2) deposits opting for text updates grew 43.1% between 2010 and 2011. have used text messaging in the enrollment process, retention efforts, to provide encouragement, and even job leads. Education Marketing bob johnson EDU enrollment crm enrollment marketing facebook for-profit college higher edu higher education interest students johnson consulting Lead Management linkedin mobile device mobile devices prospective students retention efforts school search sms text messages text messaging text msg text updates y generationWhat do I mean? MORE >>

Is "Price Retention" Going to be Our Biggest Sales Challenge for 2009? March 2010 (1). Thursday, March 18, 2010. April 7, 2010 2:13 PM. May 3, 2010 7:57 AM. June 1, 2010 2:41 PM. August 1, 2010 6:51 AM. September 2, 2010 2:17 PM. September 27, 2010 9:31 PM. October 18, 2010 2:12 AM. skip to main | skip to sidebar. Mail Will Fultz: willfultz@gmail.com. Will Fultzs Bio. Top Fifteen Articles on Top Sales Blog. Will I Have to Cold Call for the Rest of my Sales Career? Do You Really Know What is Desired in the Marketplace? emily. MORE >>

November 03, 2010. This is the kind of stuff that could really show the power of social media from a business process perspective, and show immediate returns from a customer retention perspective. This is the kind of stuff that could really show the power of social media from a business process perspective, and show immediate returns from a customer retention perspective. Brents Social CRM Blog. The Small Business Technology Tour Pulls Into Atlanta November 9th | Main. The CRM Playaz are Back.and This Time In Technicolor! ». TrackBack. TrackBack URL for this entry: [link]. MORE >>