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How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. Ajay Gupta has served as CEO of Stirista since founding the company in 2010 at age 26.

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The Hidden Talent in Your Ranks

Sales and Marketing Management

In fact, Research from Gartner-owned CEB found that median time to fill posts increased by 30 business days, or six weeks, between 2010 and 2017. Internal training and upskilling offer the promise of cost and efficiency savings in recruitment and retention. According to Glassdoor , the average U.S.

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5 Outcomes to Expect When You Implement Effective Sales Coaching [New Research]

Hubspot Sales

Improved employee retention rates. Sales rep retention is a hot topic. Between 2010 and 2018, average sales rep tenure decreased from 3 years to 1.5 Per the sales coaching research, 65% of responding organizations saw improved retention rates for their sales reps.

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Survey: Post-training activities are key to success of anti-harassment training

Selling Essentials RapidLearning Center

Providing performance aids and/or reference materials to assist in knowledge retention, and. 2010) The Impact of Reason for Training on the Relationship Between “Best Practices” and Sexual Harassment Training Effectiveness. Following up the training with refresher courses. Human Resource Development Quarterly, 21 (2).

Survey 52
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Youth, Lead Quality, Social Selling, Inside Sales and Outbound Marketing

Pointclear

Chad Burmeister, Vice President of Corporate Sales at ConnectandSell Chad was voted Top 25 Most Influential Inside Sales Professionals by the American Association of Inside Sales Professionals 4 years in a row—2010, 2011, 2012, and 2013. Ruth Stevens , who is an expert in customer acquisition and retention.

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The Biggest Threat to Sales Teams in 2018 Isn't Losing Clients

Hubspot Sales

A quick Google search or skim through your favorite sales blogs will show article upon article about how to hire the perfect reps, increase customer retention, and write the perfect sales job description -- for good reason. In 2010 -- a mere eight years ago -- 44% of respondents reported an average sales tenure of more than three years.

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New Response Databases - Valuable Resource for B2B Marketers?

Pointclear

Ruth is Founder of eMarketing Strategy , a consulting practice that assists companies build their customer acquisition and retention strategies. Have a look at the reports here: 2009 and 2010. Today we're honored to have guest blogger Ruth Stevens share her thoughts on database marketing.

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