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78 Customer Engagement Statistics

Zoominfo

63% of marketers agree customer engagement includes renewals, repeat purchases, and retention ( source ). 50% of those surveyed said their company provides customer service via mobile devices, up from 38% in 2012 ( source ). Customer retention is 14% higher among companies that invest in big data and analytics ( source ).

Customer 196
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No Product Differentiation? No Problem. A CEO Who Found Another Way to Grow

SBI Growth

He conducted buyer research and asked his customers what their requirements would be. Delivering customer satisfaction drives policy retention for carriers. We built a Key Account Sales organization that focused on customer retention first, penetration second and customer conversions third.”. Here’s what he learned.

Hiring 297
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Youth, Lead Quality, Social Selling, Inside Sales and Outbound Marketing

Pointclear

Dave Stein, ES Research Group, How Much Social Selling Should Sales Reps be Doing? Dave Stein, CEO and Founder of ES Research Group Inc. Ruth Stevens , who is an expert in customer acquisition and retention. Click to start video at this point —Are you a sales rep in the high-tech industry?

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8 Social Media Mistakes B2B Marketers Should Avoid

Zoominfo

In fact, research shows B2B brands that connect with their buyers on an emotional level earn twice the impact over marketers who are still trying to sell business or functional value ( source ). Do some research, experiment with post frequency, and analyze your results. Posting exclusively about products. Happy Friday! Weekend plans?”

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Weekly Roundup – Mar 20, 2019

CloserIQ

Automating processes can save time and money but if not used thoughtfully can negatively impact retention, productivity and employee engagement.”. At time of writing, 29 unicorns founded in 2012 have made their first startup purchases, averaging just 4.1 Essential Tech Reads. years before making their first acquisitions.

Hiring 56
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The 8 Primary Sales Competencies: Goal Achievement

Platinum Rules for Success

Assuring clients that the value promised will be received is critical to customer retention. In December of 2012 he was inducted into the Sales & Marketing Hall of Fame in London, England. A business strategist, psychological researcher and philosopher at heart, Jim is also a down to earth regular guy.

Loyalty 87
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Sales coaching – who to and not to coach

Sales Training Connection

In research involving thousand of sales reps they found the following: “Coaching — even world-class coaching — has a marginal impact on either the weakest or the strongest performers in the sales organization. While there are some important retention benefits from coaching high performers, it does not make performance stars more stellar.