Sell Integrity
OCTOBER 27, 2021
In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Last week was National Customer Service Week , an annual — and now global — event devoted to celebrating the people who make customer service happen.
Lessonly
MARCH 18, 2020
Case in point, do any of these situations resonate with your customer service experiences? You locked yourself out of your bank account with too many failed password attempts, so you call the support line to confirm your identity and get back in. These types of customer service experiences are all common.
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Lessonly
FEBRUARY 4, 2019
Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. The series provides the opportunity to learn how to take your customer service to the next level, regardless of the channel.
Adaptive Business Services
AUGUST 18, 2021
This is a story about customer service. I remember the first deal that I did with a state bank that was wanting to expand rapidly. We could also provide them to the bank at a lower cost than their existing provider and we could now provide sign packages end-to-end. I was somewhat surprised when it shipped from Germany.
Miller Heiman Group
MAY 4, 2020
The financial services industry has been rocked to its core by a number of recent developments: a series of reputational issues, a wave of heavy regulation from government agencies, the emergence of digital currencies, and nontraditional competitors, including PayPal and Venmo, entering the market.
No More Cold Calling
MARCH 2, 2017
One path is to identify new alliances or alternate distribution channels. My client, a community bank president, stays in touch with his peers, many of whom are competitors. Another bank might be in a position to better serve one of his clients. Don’t rule anything out, not even your competition.
Zoominfo
OCTOBER 23, 2019
In the banking sector, Juniper forecasts the success rate of bot interactions to reach over 90% in 2022 ( source ). Marketers say the top success story they are seeing with AI is getting a better understanding of the customer (31%) ( source ). AI in Customer Service. healthcare economy by 2026 ( source ).
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