article thumbnail

What Is High-Definition Customer Experience (HD-CX)?

SugarCRM

With statistics like these, it’s easy to understand why the growth of CRM has exploded among businesses in all types of industries —in particular, manufacturing, finance, insurance, and staffing/recruiting. HD-CX stands for High-Definition Customer Experience, and it’s what SugarCRM sees as the new standard in customer experience (CX).

article thumbnail

How to Increase Profit Margin: 5 Strategies for Any Business

Hubspot Sales

Every company has its eyes on its bottom line and, in turn, is mindful of its profit margin — the most definitive metric of how successful your sales efforts are, relative to your expenses. Start by setting clear and reasonable expectations that your customers can count on from the start of your relationship. Financial Services.

Margin 101
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Think Referrals Don’t Scale?

No More Cold Calling

But first: The definition of a referral: re·fer·ral [ri- fur - uh l]. Who does the CEO know, the mail clerk, the customer service representative? This harkens back to old insurance tactics, when an agent would deliver a policy and then ask the client to send a letter to 10 or 20 of his best friends. Unqualified?

Scale 174
article thumbnail

Selling in the New Gig Economy

Crunchbase

Their actual definitions of the Cs may also differ—and indeed, a lot of these concepts are mutually dependent upon one another— but we can map the basic path to effective marketing with: C ustomers C apabilities C ompetition. Do you offer 24-hour customer service? Mnemonic devices can be handy.

article thumbnail

B2B Sales? They Could Be Called B2P Sales! | Sales Motivation.

The Sales Hunter

My definition of B2P is “business to politics.” These people definitely exist in B2B sales. I refer to these relationships as an insurance policy, because they can help you have in place what you need to fight off a remote influencer should they appear. customer service. They only invest. cold calling.

article thumbnail

How to Close a Sales Deal: 7 Effective Techniques

LeadFuze

It can help you find qualified prospects and convert them into customers. Plus, its customer service team will answer any questions you have along the way! Let’s take an example from mutual funds, real estate, and/or insurance companies. LeadFuze is the best lead generation software on the market.

Closing 98
article thumbnail

What is customer experience? 8 CX experts share their definitions and best advice

Nutshell

An ideal customer experience might look something like this: they purchase your product or service to solve a pain point that they have. Along the way they contact your customer service team, get a question answered and learn about another way that your product adds value to their life or business. Like what you’ve read?