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5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. It goes without saying, then, that customer service in the SaaS sector comes with its own distinctive set of challenges. Why customer service matters.

Churn 59
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Why Customer Service Success Starts with a Great Customer Service Training Program

Lessonly

I guarantee every adult, from your Aunt Carla to your favorite sitcom character, can share a story about a terrible customer service experience. The truth is, the customer service industry is in the midst of a revolution. What Is a Customer Service Training Program? And it’s more than worth it.

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Sales Tips: Does Customer Satisfaction Guarantee Referrals?

Sales Training Advice

Imagine that you’ve provided a great product with great service and have built a positive relationship with your customers. Does customer satisfaction guarantee that they will refer business to you? So, now it’s time to write a list of your top 10 (or more) Champion Customer contacts by name.

Referrals 102
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5 Free Customer Service Training Materials

Lessonly

Welcome to our four-part series on better customer service training. A happy customer is a loyal customer. The customer service experience and relationship created during an interaction doesn’t just impact one sale—it influences repeat sales for years to come. Want to guarantee superior service?

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Book Review: Hooked on Customers

Pointclear

If you''re looking for some magic metric or a quick and easy fix to guaranteed success, Bob Thompson’s latest book, Hooked on Customers , is not for you. ” Bob sets the stage by providing a brief history of Customer Relationship Management (CRM) and Customer Experience Management (CEM).

Customer 240
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These Stakeholders Can Sabotage Your Sale

SalesFuel

If you let these opponents run roughshod over the deal, you’re nearly guaranteed to lose,” writes HubSpot’s Aja Frost. According to SalesFuel’s Voice of the B2B Buyer , over one-third of buyers say, “I am willing to pay a premium to buy from companies that provide a superior customer experience.”

Hiring 52
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How to Get More Value From Your B2B Data Purchase

Zoominfo

Understand the vendor’s customer service policies. Reliable data providers will often compensate you in some way for bad data that doesn’t live up to their accuracy and deliverability guarantees. Often times, this will come at an additional cost but has the potential to save your organization of money in the long run.

B2B 154