The Disconnect in Healthcare Customer Service
OCTOBER 18, 2012
” How many of us have experienced similar healthcare customer service? Make an appointment with your health care physician and expect a standard 15-20 minute visit to take up to half of your day most of it spent waiting in the waiting room and then in the private examining room. Later that same day I had a conversation with a colleague who was sharing her frustration with some healthcare customer service from a local provider. This is not great healthcare customer service. Why is there this disconnect in healthcare customer service?
Team selling – more prevalent, more important and as difficult as ever
Sales Training Connection
MARCH 31, 2014
The salesperson might want to bring along someone from top management either because of the purpose of the meeting or because of who is attending from the customer’s side. These types of situations are becoming increasingly more common because the customers are looking for their suppliers to provide the expertise need to creatively address their challenges. Team selling.
Guest Article: “TEAM SELLING–Lone Wolfs no longer reign supreme,” by Dr. Richard Ruff
Sales and Management Blog
JUNE 24, 2014
First, several markets are undergoing a transformational change where the customer is demanding the salesperson brings a broader and deeper level of knowledge to the sales process. A good case in point is the medical market where the Affordable Care Act plus other social and economic trends are transforming the health care landscape. Hospitals now expect their suppliers to become partners to help them to deal with significant challenges driven by reduction in reimbursements and changes in their care delivery models. Team selling continues to be on the rise.
Think Your Customer Service Process is Solid? Read These Stats and Ask Yourself Again
MAY 29, 2014
If I asked you, you would probably say your business provides great customer service, maybe even superior service! But if surveyed, what would your customers say? Statistics indicate most people feel customer service is lacking and that businesses are not as focused on customer service as they should be. What is Customer Service?
Team selling – lone wolfs no longer reign supreme
Sales Training Connection
JANUARY 27, 2014
First, several markets are undergoing a transformational change where the customer is demanding the salesperson brings a broader and deeper level of knowledge to sales process. A good case in point is the medical market where the Affordable Care Act plus other social and economic trends are transforming the health care landscape. Team Selling. Availability of Technology.
Ziglar Pure and Simple
JANUARY 5, 2010
The service really is amazing at Southwest Diagnostic Imaging Center at Presbyterian Hospital on Walnut Hill in Dallas. No wonder the customer service is so good! Still have a 1975 phone system at the office, but I don’t care. Faith family Health Health Care CAT Scan Zig ZiglarThe first day of work at Ziglar in 2010 had a few twists in it. Picked up Dad at 7:00 a.m. so that we could get an early start; attending our 8:00 a.m. company devotions, which was awesome, as usual. Learned at 8:30 that our phone system was down. to go home. At 2:00 p.m.
Why You Can't Motivate Workers | Sales Motivation and Sales Training
The Sales Hunter
NOVEMBER 21, 2011
McGowan Charitable Fund brings its vision to life “through grantmaking in three program areas including Health care and Medical Research; Education, and Community Programs for Those Most Vulnerable.” customer. customers. customer service. About. FREE Resources. Hire Mark. Client List. Testimonials. Client Login. Mark Hunter. Client List. Testimonials. Speaking. Mark’s Insights on SALES MOTIVATION. Mark’s Insights on PRICING. Mark’s Insights on PROSPECTING. Training. Mark’s Insights on PRICING. FREE Resources. YouTube.
Brent's Social CRM Blog: Smarter Commerce for the Mid-Market: An.
NOVEMBER 14, 2011
Transforming Your Business for the Smarter Customer | Main. | In conjunction with IBM's Smarter Commerce initiative , the SMB Group and CRM Essentials are working on a series of posts discussing how technology is empowering today's customer, and why companies have to change their approach in order to build strong relationships with them. Supply chains, health care networks, even natural systems like our rivers. Then you can tailor your offerings to what a customer is interested in. Customer Relationship Management.