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How to perform Customer Base Triage and Why It Matters

Babette Ten Haken

When employees are more focused on meeting their own KPIs, than in best serving their customers in a proactive and anticipatory manner, things can go south in a hurry. Either the sales force in dedicated to ensuring they, themselves, have jobs next quarter by meeting quota. Click To Tweet.

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3 Industry40 Soft Skills catalyze Personal Development and Leadership

Babette Ten Haken

The upcoming changes in the ISO 9001:2015 standard for Quality Management Systems mandate a more holistic perspective of how we work. Babette Ten Haken is a STEM design thinker, Six Sigma Green Belt and Voice of the Customer facilitator, forged by her background in new product development, startups, market research and sales.

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How do I find the best field service software?

Apptivo

To ensure data security , ensure that the FSM software complies with specific compliance standards such as SOC 2 Type II, ISO 27001, PCI DSS, CCPA, 21 CFR Part 11, and GDPR. Failure to meet these standards may result in hefty fines and a loss of customer trust. Wrap up With so many choices, it can be tricky to know where to begin.

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13 best electronic signature software

PandaDoc

The availability of web and mobile apps are perfect for sales reps on-the-go. Plus, paid versions give you the option to send links via text message for even faster service. A few cons of HelloSign include complex pricing structure for extra features, some issues with mobile responsiveness, and poor customer service options.