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How to Achieve Customer Service Excellence with Sugar Serve

SugarCRM

The answer to all these expectations is easy-to-use and effective customer service software. . Customer service is an essential part of customer experience (CX), and businesses should invest in software that is solely dedicated to providing exceptional service. Give Customers Independence.

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SugarCRM’s 2024 Customer Breakthrough Awards Winners

SugarCRM

The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impact using the platform and engaging with the Sugar ecosystem and SugarClub in the journey to reduce manual processes and make the hard things easier for their business and their customers.

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The 5 Best Mobile CRM Solutions for 2020

Hubspot Sales

SugarCRM covers sales, marketing, and customer service. But SugarCRM separates itself from its competition with its offline sync capabilities. It's an industry leader when it comes to consistently keeping your CRM's most crucial information available when your network connection is unreliable or out of reach.

CRM 94
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SugarCRM’s 2022 Customer Breakthrough Awards Winners

SugarCRM

The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impacts using the platform. The CX Innovation award celebrates the Sugar customer pushing the platform’s boundaries to innovate and deliver a better customer experience.

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Fuel Growth Podcast: Delivering Sales and CRM Success

SugarCRM

Having the Right CRM A robust CRM platform serves as the central hub for managing and analyzing customer interactions, providing valuable insights that empower organizations to understand their customers better. Ideas that fit in your strategy and your network, then you can probably say yes, but feel okay to say no too.

CRM 26
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The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

But what was once an island occupied only by your sales team, CRM use cases have grown beyond the sales org and started to be integral parts of your day-to-day marketing and customer service operations. In just the last few years alone, CRM has evolved far beyond being just a tool for contact management.

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Latency and the Case for Conversational B2B Software

SugarCRM

The simplest example is talking to a tools like Amazon’s Echo/Alexa. Often, systems like Alexa or Google home are simply not programmed to pull together data from anywhere but the web or your limited home network – they can do a web search for you, or connect to pre-integrated smart devices (such as turning on/off lights or TVs).