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10.5 Attitude Buster Remedies | Sales Training | Leadership.

Jeffrey Gitomer

Attitude Buster Remedies. Here is a list of attitude busters, with actions (remedies) you can take to overcome them: 1. Hire Jeffrey. Who is Jeffrey? Gitomer | August 15, 2011 | 1 Comment. Tweet Share Once you discover what your attitude is, or isn’t, you’ll have a starting point and an understanding of how to move forward.

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Customer Service Skills: Can You Repeat That? 

Lessonly

This is what most people think of when they think of customer service. I’m here to tell you that this is what it feels like some days, but in my almost 10 years of customer service experience, it’s way more than that. The customer is always right, view page 135 of your customer service training manual.” ) Sound familiar?

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How Bad Information Destroys Customer Service Experiences

Guru

When customer service experiences go wrong, people notice. The worst customer experiences make their way into the larger conversation: remember Comcast’s infamous retention call ? Or United’s violent flight overbooking remedy ?

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How to Apologize to A Client In Sales

SalesFuel

Apologizing is an art form that is the backbone of customer service…” writes Rachel Cagle for SalesFuel. This, according to Tim Riesterer , is known as the “service recovery paradox.” Chinn recommends sellers briefly explain the situation and acknowledge the consequences for the customer. “A

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Are You Burned Out or Just Hating It?

Jeffrey Gitomer

The article I read proposed a remedy of “do less and you’ll avoid burnout.” ACTION TWO: Write down what you believe the remedy could be. ACTION THREE: Beside each remedy, write down what you or others could be doing. ACTION FOUR: Write down the likelihood of these remedies occurring. If out, get out quick.

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Couch Buying and Customer Thriving: 5 Customer Service Tips to Revolutionize Day-to-Day Customer Support

Lessonly

Let’s face it—good customer service is the driving factor of a company’s reputation and success. It’s time to perfect customer service, and I’ve brainstormed five ideas for improving customer service that’ll help any customer service team “wow” customers. Manners matter. No such thing.

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Dramarama: Coach Your Customer Experience Team From Surface Acting to Deep Acting

Miller Heiman Group

In a world where what matters most to customers is the emotional impact of their interactions with front-line employees, authentic emotional connections are essential. Faking it till you make it is a recipe for subpar customer experience. Customer service reps often don’t feel an emotion that matches how their customers feel.

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