MTD Sales Training

JANUARY 12, 2012

In fact, you may think about increasing your budget in the area of Sales Support. Let the Sales Team Do It. While it seems to make sense to decrease or cut out support expenses for sales people, this often decreases sales. Your sales people should spend 90% or more of their time doing one thing…selling.

Closing 284

Closing Cold Calling Proposal Up-Sell 284

MTD Sales Training

AUGUST 21, 2012

However, over the years I have noticed that sales people also have some distinct traits or selling styles as well. So, I thought I would share this educational, Water Cooler titbit about a few Sales Personality Styles and some of the potential drawbacks of each. Which one of the sales styles below most resembles you? The Doctor.

Remedy 219

Remedy Education Loyalty Negotiation 219

MTD Sales Training

MAY 28, 2019

The story impressed me because we are often given short-shrift in our dealings with customer service people because they are ‘just doing a job’. MTD Sales Training | Sales Blog | Image courtesy of Big Stock Photo. The post How To Build Relationships With Customers And Clients appeared first on MTD Sales Training.

Customer 219

Customer Face-to-face How To Travel 219

MTD Sales Training

MARCH 8, 2013

Ok, let’s be honest…if I asked you how many of your clients walk away from an interaction with you or your team and feel absolutely astonished by the level of customer service they have. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Video 120

Video Customer Service Customer Sales 120

MTD Sales Training

APRIL 2, 2019

CRM stands for Customer Relationship Management, and it’s essential that when you are selling your promises of a better future to your prospects, you are able to keep manageable records for those sales. 1) It helps you manage the overall customer experience. 5) It enables a seamless customer service experience.

Benefit 185

Benefit CRM System Loyalty 185

MTD Sales Training

JULY 18, 2012

The fact is that today’s modern gatekeeper (GK) is an educated, highly trained, sophisticated and sales savvy professional, who often has power and authority. Many GKs began their careers in customer service or making outgoing telephone cold calls. MTD Sales Training. Over 10,000 sales pros have. Understand them.

Gatekeeper 288

Gatekeeper Cold Calling Face-to-face Decision Maker 288

MTD Sales Training

AUGUST 26, 2016

I’ve just finished reading Jeff Gitomer’s book “Customer Satisfaction is Worthless, Customer Loyalty is Priceless” and I’d really recommend you get a copy if you’re in customer service. It offers some interesting insights into service and some great stories that resonate in many areas. Happy selling! Sean McPheat.

Customer 120

Customer Loyalty Follow-up Customer Service 120

MTD Sales Training

JULY 13, 2012

Sales and customer service people often take such calls for granted, believing that the caller MUST have an interest since they called in. Sales Person: “I can help you with that…Who am I speaking with?”. Sales Person: “Thanks for calling Ethan. Sales Person: “Great. Sales Person: “We close at 6.”.

Majestic 284

Majestic Cold Calling Up-Sell Closing 284

MTD Sales Training

JULY 12, 2012

The Gatekeeper; that secretary, receptionist or otherwise, frontline person whose job, it seems, is to make your life as a professional sales person, miserable. Of course, there are ways to get past these “guardians of the gold,” and you can find many of those techniques here at MTD Sales Training. MTD Sales Training.

Gatekeeper 271

Gatekeeper Decision Maker Account Course 271

MTD Sales Training

DECEMBER 2, 2014

Keeping the customer perspective in mind throughout discussions will allow employees to find solutions that are a win-win for everyone, leaving the customer feeling heard and tended to properly and the employee more confident and calm in their customer service role. Happy Selling! Sean McPheat.

Customer 133

Customer Positioning Customer Service Follow-up 133

MTD Sales Training

NOVEMBER 24, 2016

It’s about knowing and understanding the customer’s reasons for doing business. Rick Cheatham (Leader of BTS Sales Practice). Mike Wells, Ex-Lexus, now Group VP of Sales, Toyota. Your customer service people should help our team with information to provide the value we need. That communicates value. Happy Selling!

Decision Maker 120

Decision Maker Negotiation Groups System 120

MTD Sales Training

NOVEMBER 1, 2016

There are times when the customer simply wants to let off steam. Maybe the delivery you promised hasn’t arrived. Or some of the equipment has broken down. Or there’s simply too much pressure on the. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Customer 243

Customer Customer Service 243

MTD Sales Training

JANUARY 27, 2017

So treat her well and negotiate respectfully…then take the matter up with the airline’s customer service agents. MTD Sales Training | Sales Blog | Image courtesy of Dollarphotoclub. The post 14 Quick Tips On Becoming A More Assertive Salesperson appeared first on MTD Sales Training. Happy Selling!

Airlines 133

Airlines Policies Negotiation Insurance 133

MTD Sales Training

AUGUST 26, 2011

First, keep in mind these two critical points: The average sales person is usually trying to accomplish too many sales goals during one contact. Often the reason the GK remains so adamant on not giving you any information is because you are a sales person attempting to speak to a DM. Sales Person: “And that’s in Coventry?”.

Cold Calling 133

Cold Calling Policies Telemarketing Gatekeeper 133