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FEBRUARY 25, 2013

Sales pro, when you are a consumer, do you make quick decisions after being very clear of the pros and cons of the purchase you are about to make? For some reason, we tend to assume that others understand how very valuable our company, its products, and its services are. This is a KEY point for new sellers.

Inside Sales 227

Inside Sales Lead Rank Lead Scoring Hiring 227

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OCTOBER 18, 2013

If you could wave a magic wand and make improvements for keeping track of your business contacts, their social activity, and your current and past sales opportunities, what would you change or fix? These include prospects, customers, former customers, vendors, partners, and referrers? Because stuff like this tends to get lost.

CRM 193

CRM Ideal Customer Profile Top of Funnel Lead Rank 193

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FEBRUARY 9, 2015

Want to know some of the top time hacks that sales reps can use to get more done? I recently did a webinar on being more productive in sales with Velocify. The recording , geared toward sales leaders but helpful for anyone in selling will give you even more ideas than what I’m listing here. I learned from the best.

Webinar Metrics 120

Webinar Metrics Ideal Customer Profile Intent Twitter 120

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JULY 23, 2013

When I was at the Smarter Commerce Global Summit in Nashville this year, I wrote about the news that Watson would be starting to use AI expertise to help in customer service applications. When was the last time your CEO or VP Sales sat in a sales training session or jumped on a coaching call? See the photo below.

Lead Rank 178

Lead Rank Lead Scoring Quota Customer Service 178

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JANUARY 31, 2013

It may seem obvious that you would talk to a sales coach about closing more sales, but in fact there are many topics that clients talk with me about so I thought I’d share them. I will also share some basics when looking for a sales coach. If you are a sales rep and your company offers you coaching, take them up on it.

Sales Coaching 169

Sales Coaching Coaching Ideal Customer Profile Energy 169

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SEPTEMBER 13, 2012

One of the biggest reminders that sales is changing in midmarket companies is that customers have much, much higher expectations now. Buyers don’t just want a more personalized approach – they really are beginning to demand that from marketing and sales. courtesy of IBM. Big Data’s Time has Arrived to Help Marketers.

Company 192

Company Customer Conference Twitter 192

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JANUARY 28, 2014

You have so many apps and programs in sales, and more data than you could ever consume. So why are you not able to use it to predict more helpful business trends, share common memes throughout your organization or really add more value to your customers? Buyers similar to your customers who the sales team should be talking with.

Data 208

Data Health Care Retail Lead Rank 208

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MAY 30, 2013

A shocking statistic of $83B lost each year in poor customer experiences. IBM again went to 500 marketing professionals in 15 industries to ask critical questions and uncover from a marketing standpoint to help us all improve marketing and sales results. Creating a consistent customer experience. This is what top marketers do.

Marketing 241

Marketing Lead Rank Lead Scoring Survey 241

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MAY 28, 2013

For midsize companies there was no shortage of ideas, examples, and tools to help any company improve marketing, sales, and procurement. Subscribe to the award-winning blog and the “Sales Ideas In A Minute ” newsletter for sales strategies, tactics, and tips. Increase Opportunities. Expand Your Pipeline. Close More Deals.

Company 208

Company Film Study Lead Rank 208

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MAY 10, 2010

Sales Tips and Strategies to Grow Revenues. What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? 50 DAYS To Build Your Sales – 2nd edition. The Top 2 Sales Tips to Leverage the People in Your CRM or Contact System. Sales Tips.

Customer Service 120

Customer Service Lead Rank Lead Scoring Top of Funnel 120

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APRIL 25, 2012

Spending some time in New York City might not seem like the place to get inspiration about customer service, but my experience is almost always inspirational. Lori Richardson is recognized as one of the “Top 25 Sales Influencers for 2012? and one of “20 Women to Watch in Sales Lead Management”.

Hotels 141

Hotels Lead Rank Lead Scoring Outbound 141

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APRIL 25, 2012

Spending some time in New York City might not seem like the place to get inspiration about customer service, but my experience is almost always inspirational. Lori Richardson is recognized as one of the “Top 25 Sales Influencers for 2012? and one of “20 Women to Watch in Sales Lead Management”.

Hotels 141

Hotels Lead Rank Lead Scoring Outbound 141

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DECEMBER 6, 2011

Sales Tips and Strategies to Grow Revenues. Postal Service’s system has gotten. Postal Service must reduce its operating costs by $20 billion by 2015 in order to return to profitability,” said David Williams, vice president of network operations at the US Postal Service, in a prepared statement. Consulting.

Lead Rank 153

Lead Rank Lead Scoring Social Media Top of Funnel 153

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AUGUST 5, 2011

Sales Tips and Strategies to Grow Revenues. How could selling, customer service, cold calling, brand-building, and sales strategies have anything to do with our recent drive across the U.S.? Nordstrom – We hit Minneapolis, home of Mall of America, on the last day of the Norstrom Anniversary Sale. Consulting.

Social Selling 160

Social Selling Hotels Lead Rank Lead Scoring 160

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FEBRUARY 8, 2012

Sales Tips and Strategies to Grow Revenues. CRM Is the Tool and Sales Follow Up Is Key. We need to bring the value of the tools – whatever they are – to the sales reps and show them what is in it for them. How long is your sales cycle? What is your sales forecast? Consulting. by Lori Richardson on February 8, 2012.

Lead Rank 148

Lead Rank Lead Scoring Follow-up CRM 148

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OCTOBER 19, 2010

Sales Tips and Strategies to Grow Revenues. Quality surroundings, impeccable customer service, and amazing attention to detail creates a great first impression and begins the foundations of customer loyalty. Next post: Three Ways to Grow Your Small Business Sales. 50 DAYS To Build Your Sales – 2nd edition.

Lead Rank 120

Lead Rank Lead Scoring Top of Funnel Hotels 120

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SEPTEMBER 22, 2011

Sales Tips and Strategies to Grow Revenues. Sales Questions? You didn’t sell anything this week (month, quarter) because: You were too busy to make proactive sales calls. You were doing customer service all week. You hoped for sales to happen. Pingback: Sales Roundup: September 23. Consulting.

Lead Rank 177

Lead Rank Lead Scoring Top of Funnel Call-back 177

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DECEMBER 16, 2011

Sales Tips and Strategies to Grow Revenues. They cannot do simple reports to determine the cost of a closed deal this year as compared to last year, and they often don’t know what is fully in the pipeline of each of their sales reps. A social CRM strategy should benefit marketing, customer service, sales and e-commerce.

Lead Rank 172

Lead Rank Lead Scoring CRM Top of Funnel 172

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MAY 25, 2010

Sales Tips and Strategies to Grow Revenues. Previous post: What I Learned From Oprah About Customer Service. Lori Richardson. --> Score More Sales can help your organization increase revenues and profits through a custom blend of tactical consulting , focused training , and interactive speaking engagements.

Lead Rank 120

Lead Rank Lead Scoring Revenue Harvest 120

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JULY 12, 2012

When it comes to sales leaders, marketers, and customer service leaders, the info metrics shared say: 81% plan to increase their use of CRM. 81% plan to increase customer analytics. Yea – because you are losing time that you can never get back whenever a sales rep works with bad or inaccurate information.

CRM 196

CRM Social Media Segment Engineering 196

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APRIL 19, 2010

Sales Tips and Strategies to Grow Revenues. Check out her story, and if you know of a Seattle employer who could use a customer service or sales worker with unstoppable enthusiasm, then please forward this on to them – let’s help this woman! 50 DAYS To Build Your Sales – 2nd edition. Sales Tips.

Lead Rank 120

Lead Rank Lead Scoring Lead Nurturing Social Media 120

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APRIL 30, 2010

Sales Tips and Strategies to Grow Revenues. Next post: What I Learned From Oprah About Customer Service. Lori Richardson. --> Score More Sales can help your organization increase revenues and profits through a custom blend of tactical consulting , focused training , and interactive speaking engagements.

Lead Rank 120

Lead Rank Lead Scoring Lead Nurturing Conference 120

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NOVEMBER 30, 2010

Sales Tips and Strategies to Grow Revenues. They did not have processes and methodologies in place for marketing and sales. Have they even talked to a business growth coach or sales strategist? I think that small businesses can use the stellar customer service that our clients are craving to their advantage.

Small Business 123

Small Business Small Business Lead Rank Lead Scoring 123

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JULY 25, 2012

It was much clearer when the sales leader initially hired each sales person. They would have a sales role – either inside sales or outside sales, named accounts or other clear sales position. Some roles morph from sales to part-time sales and part-time customer support.

Positioning 196

Positioning Hiring Revenue Outbound 196