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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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10 Salesforce Alternatives That Will Enhance Your Sales Process

Hubspot Sales

As a sales leader, deciding which CRM to use can be just as challenging a decision. Ultimately, you want to enhance your sales process without being burdened with overly complicated software. The goal is to help you spend less time trying to get your sales system to work and more time working with your prospects. HubSpot CRM.

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Salesforce call logging: Steps to (easily) track sales calls

Gong.io

Salesforce brought once-in-a-generation improvements to sales teams. But it didn’t solve one major problem: getting quality data into Salesforce. Want sales forecast accuracy? How to manually log calls inside Salesforce Step #1: Create a call log for softphones From your desktop: Log into Salesforce.

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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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7 Must-Have Automated Documents for Sales Success

Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation.

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Salesforce contracts, explained: 7 things you didn’t know were in your Salesforce user agreement

Nutshell

It always pays to read the fine print—especially when it comes to Salesforce contracts. While Salesforce remains the most well-known name in CRM software , their billing practices, one-sided contracts, and minimal user support can make them a bad fit for small businesses. Your subscription price can significantly increase on renewal.

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11 Insanely Effective SaaS Sales Secrets Right From The Salesforce Playbook

InsideSales.com

What’s the secret to succeeding in SaaS sales? RELATED: Enterprise-Class SaaS: Stability, Security, Reliability In this article: Jim Steele’s Strategies to Improve Sales Teams for Better Results Obsess over Customer Service Treat the Sales Process Like a Relationship, Not a Transaction […].

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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.