The Sales Heretic

JANUARY 17, 2017

One of the most common clichés in business is “The customer is always right.” It’s a staple of books and training seminars on sales, marketing, and customer service. And it’s dead wrong.

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Customer Customer Service Buyer Training 120

Jeffrey Gitomer

MARCH 3, 2012

Tweet Share I want you to join me March 8th for an afternoon leadership seminar, and March 9th for a morning sales seminar at the Sheraton Raleigh Hotel so you can make 2012 the year you dominate your market and the year you dominate your competition. Get Sales Blog Updates. Customer Loyalty. Sales Management.

Hiring 171

Hiring Social Media Hotels Loyalty 171

Jeffrey Gitomer

MARCH 28, 2012

Tweet Will you be in town to make it to my next upcoming event? You won’t want to miss these: To learn more about the events and to RSVP, click here.

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Social Media Customer Service Loyalty Selling Skills 180

Jeffrey Gitomer

JULY 5, 2013

Jeffrey Seminar Presenting Success customer service training Jeffrey Gitomer Sales Training sales training sales training program' This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

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Customer Service Training Customer Sales 154

Jeffrey Gitomer

AUGUST 15, 2011

Make more sales. Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills. Sales Videos.

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Remedy Hiring Training Social Media 334

Lessonly

SEPTEMBER 23, 2019

So, how do smelly dishes relate to customer service? I’ve found that being proactive instead of reactive is a complete game changer in the customer service world. The concept of proactive customer service versus the more traditional reactive approach involves a pretty big shift in mindset.

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Customer Service Customer Loyalty Face-to-face 26

Jeffrey Gitomer

JANUARY 3, 2012

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck! Public Seminars – See Jeffrey Live! Upcoming Seminars. The Sales Bible. Little Red Book of Sales Answers. Speak Your Mind Cancel reply. Speak Your Mind Cancel reply.

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Referrals Hiring Social Media Loyalty 228

Jeffrey Gitomer

MARCH 22, 2011

Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Tweet Share There’s a fine line between should I ask for the sale or not ask for the sale? Great salespeople always ask for the sale, and NEVER leave without confirming the next step in the sales cycle. Get Sales Blog Updates.

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Hiring Social Media Loyalty Cancellation 244

Jeffrey Gitomer

MARCH 14, 2011

Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Attend seminars and take courses. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck! Public Seminars – See Jeffrey Live! Upcoming Seminars.

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Hiring Social Media Loyalty Cancellation 257

Jeffrey Gitomer

NOVEMBER 6, 2011

Sign up for my upcoming seminar. Filed Under: Attitude , Customer Loyalty , General , Leadership , My Books , Sales Tagged With: attitude training , book on attitude , corporate sales training , customer service , gitomer , Jeffrey gitomer , professional sales training , sales leadership , sales presentations , success principles.

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Hiring Social Media Loyalty Cancellation 166

Jeffrey Gitomer

AUGUST 10, 2011

Tweet Share You go through your ENTIRE one-hour, amazing sales presentation. Use a worn out sales technique? definitive answers to this age-old sales barrier: Still have questions for me? Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck!

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Hiring Training Social Media Loyalty 297

Jeffrey Gitomer

SEPTEMBER 29, 2011

Tweet Share Most salespeople think that their quota is set too high, that their sales plan has been set at an unrealistic level. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck! Public Seminars – See Jeffrey Live! Upcoming Seminars.

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Quota Training Hiring Social Media 234

Jeffrey Gitomer

FEBRUARY 21, 2011

How to Delight | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Well, whatever you do is probably what your customers are doing. They don’t need a sales pitch; they need a sales idea. They don’t need a special offer; they need a sales lead. Get Sales Blog Updates. Customer Loyalty.

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Hiring Social Media Loyalty How To 221

Jeffrey Gitomer

FEBRUARY 27, 2011

Starbucks | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. They have loyal customers: People will leave their cars running in the parking lot, people will park three blocks away and walk to get their cup of coffee. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos.

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Hiring Social Media Loyalty Cancellation 219

Jeffrey Gitomer

FEBRUARY 18, 2011

Relationships and Referrals | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Most sales people stop at the end of the selling process. That sales strategy is going to get you nowhere; oh it will get you somewhere, another job. Get Sales Blog Updates. Customer Loyalty. Sales Management.

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Referrals Hiring Social Media Loyalty 206

Jeffrey Gitomer

MARCH 3, 2011

Relate | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck! Public Seminars – See Jeffrey Live! Upcoming Seminars. The Sales Bible. Online Training.

Relationals 221

Relationals Hiring Social Media Loyalty 221

Jeffrey Gitomer

AUGUST 3, 2011

Filed Under: Attitude , Customer Loyalty , Generating Referrals , Sales Tagged With: attitude training , building trust , establishing trust , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , sales leadership , sales skills. Get Sales Blog Updates. Customer Loyalty. Sales Management.

Hiring 268

Hiring Training Social Media Loyalty 268

Jeffrey Gitomer

MARCH 22, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck! Public Seminars – See Jeffrey Live! Upcoming Seminars. The Sales Bible. Little Red Book of Sales Answers. Speak Your Mind Cancel reply. Categories. Select Category.

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Hiring Social Media Loyalty Networking 251

Jeffrey Gitomer

MARCH 8, 2011

Things Sales Professionals Whine About | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. things that sales professionals whine about? Are your sales people whiners? Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Upcoming Seminars.

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Hiring Social Media Loyalty Cancellation 207

Jeffrey Gitomer

JULY 29, 2011

For the love of sales, not the love of money. Tweet Share Do you love sales? Do you love your customers? Many salespeople are reluctant to come to grips with WHY they are in sales and WHY they are in their present job. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos.

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Hiring Social Media Loyalty Cancellation 317

Jeffrey Gitomer

APRIL 13, 2011

Filed Under: Attitude , Leadership , Overcoming Objections , Sales , Sales Management , Success , Trust Tagged With: attitude training , building trust , customer service training , establishing trust , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , professional sales training , sales management training , success principles.

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Hiring Social Media Loyalty Cancellation 324

Jeffrey Gitomer

MAY 18, 2011

How Personal Information Leads To A Relationship (And To Sales). Tweet Share To establish the ultimate long-term relationship and to be memorable in the service you perform, you need to discover personal information about your prospect or customer. And, oh yes, lots of sales.). Get Sales Blog Updates. Sales Videos.

Hiring 265

Hiring Lead Rank Lead Scoring Leads 265

Jeffrey Gitomer

FEBRUARY 14, 2012

elements that determine whether a sale will be made or not: 1. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck! Public Seminars – See Jeffrey Live! Upcoming Seminars. The Sales Bible. Little Red Book of Sales Answers.

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Hiring Social Media Loyalty Referrals 255

Jeffrey Gitomer

FEBRUARY 17, 2011

The Friendly Factor | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Train your people what to do in the top 25 real-world situations that occur when a customer calls or visits. Train them to ask questions that can close a sale. Your fist job is to help the customer – not yourself. Sales Videos.

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Hiring Social Media Loyalty Policies 224

Jeffrey Gitomer

JANUARY 10, 2012

The biggest cause of sales rejection in the mind of the salesperson is, “My price was too high.” big reasons why you lost the sale: 1. The customer believed you were not the right choice. You have not shown the customer how they profit more or produce more as a result of owning your products or service.

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Hiring Prospecting Social Media Loyalty 219

Jeffrey Gitomer

FEBRUARY 27, 2012

Where Are You in the Game of Sales? Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck! Public Seminars – See Jeffrey Live! Upcoming Seminars. The Sales Bible. Little Red Book of Sales Answers. Online Training.

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Hiring Social Media Loyalty Cancellation 165

Jeffrey Gitomer

MAY 27, 2011

Filed Under: Attitude , Leadership , My Books Tagged With: attitude training , business social media , corporate sales training , customer loyalty training , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , sales management training , sales training. Get Sales Blog Updates. Customer Loyalty.

Hiring 315

Hiring Social Media Loyalty Cancellation 315

Jeffrey Gitomer

AUGUST 31, 2011

Filed Under: Attitude , Customer Loyalty , Generating Referrals , My Books , Sales , Success Tagged With: attitude training , book on attitude , building trust , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales. I know it drives me insane as a sales professional.

Hiring 318

Hiring Customer Social Media Loyalty 318

Jeffrey Gitomer

AUGUST 30, 2011

Filed Under: Social Media , Success Tagged With: attitude training , gitomer , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales attitude , sales presentations , social boom , success principles. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos.

Facebook 210

Facebook Hiring Social Media Training 210

Jeffrey Gitomer

JULY 26, 2011

. -->. Filed Under: Customer Loyalty , Generating Referrals , Sales , Success , Trust Tagged With: attitude training , corporate sales training , establishing trust , gitomer , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales , sales article , sales blog , sales skills , sales trainer , selling skills , success principles.

Hiring 260

Hiring Social Media Referrals Loyalty 260

Jeffrey Gitomer

SEPTEMBER 23, 2011

Percentage of sales success. ” “Because we’re trying to make new contacts and more new sales.” ” The cold call is THE lowest percentage sales call. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck!

Hiring 196

Hiring Cold Calling Social Media Training 196

Jeffrey Gitomer

JANUARY 12, 2012

Get Your Cup of Sales Every Tuesday Morning. Tweet Share Sales Caffeine is 10 years old. Sales Caffeine is recognized and has won awards for design and distribution. And Sales Caffeine is for you…at no charge. Learn more: Subscribe To Sales Caffeine Here: [link]. Get Sales Blog Updates. Sales Videos.

Hiring 179

Hiring Social Media Loyalty Distribution 179

Jeffrey Gitomer

FEBRUARY 6, 2012

Sign Up For My February 8 Webinar – Closing the Sale [Space Is Limited]. It’s this Wednesday, February 8, and it’s all about closing the sale. Contrary to decades of sales teaching, closing the sale is not a matter of psychological trickery or mental manipulation. Get Sales Blog Updates.

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Webinar Metrics Hiring Closing Social Media 158

Jeffrey Gitomer

MARCH 31, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck! Public Seminars – See Jeffrey Live! Upcoming Seminars. The Sales Bible. Little Red Book of Sales Answers. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->.

Hiring 221

Hiring Social Media Loyalty Cancellation 221

Jeffrey Gitomer

JUNE 14, 2011

Forty under forty, power breakfasts, seminars. This is a great place to learn more about your customers AND get introduced to your prospects. SUCCESS HINT: Be a seminar presenter, not just an attendee. Both industry specific and general business shows are excellent places to get known, get sales, and get ahead.

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Networking Hiring Trade Show Social Media 325

Jeffrey Gitomer

JULY 7, 2011

Referrals are the highest percentage sales call in the universe. Referrals are not magic, but they sure make selling seem like it – you make more sales when you have more referrals. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck!

Referrals 299

Referrals Hiring Social Media Loyalty 299

Jeffrey Gitomer

FEBRUARY 23, 2011

Are You a Sales “Rock Star?” ” | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Here’s the video I did on how to be a sales “rock star.” I’ll try Van Halen this afternoon… got a 3pm sales call in Miami!! Get Sales Blog Updates. Sales Videos.

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