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The Magic Customer Service Question

The Sales Heretic

I had just checked in at the Sheraton hotel in Tampa, Florida, where I was conducting a sales training seminar the next day. Now, normally when I’m traveling, I like to get out of the hotel and find a good, local restaurant to eat at. I was hungry. But this evening, it was late and [.].

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10 Great Examples - Customer Service as a Powerful Sales Tool

Understanding the Sales Force

Last week, during my travels to Poland and back, I experienced how companies are using customer service as sales tools. In most cases, customer service tends to be vanilla, bland, and although professional in its approach, it is typically highly unspectacular.

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Travel Tips from a Road Warrior

The Sales Hunter

People ask me how I put up with traveling so much. (I My response is travel has never been easier, despite all of the hassles of full planes, security lines, bad weather […]. I recently went over the 3 million mile mark, and even during a slow year I will still log 100,000 actual air miles.)

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Stardate 1.0: Travel Lessons for the Sales Road Warrior

Engage Selling

Are you a sales road warrior? Every week I’m asked about travel tips, recommended hotels, airlines, and locations. And so, rather than keep my conversations private this year, I’ve decided to write short blog posts designed to help road warriors … Read More »

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In the Race to Win More Customers, Sales Needs Digital Transformation

Discover the results and why investments in digital transformation and automation are pushing sales teams ahead. Salesforce users were surveyed about the forces shaping today's workplace.

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Sales Travel Lessons – November 2017

Engage Selling

This year has been the year of international travel for me. As a sales expert, I watch interactions everywhere, and it’s … Read More » As I write this I’m on my last overseas trip for the year, kicking off a new project in France.

Travel 51
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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

Author: Mark Kovac, David Deming and Sushant Khandelwal Virtual selling in business-to-business markets, often associated with inside sales, has carried a bit of a stigma within field-dominated sales organizations. Myth 1: Field sales reps sell primarily in person. Myth 1: Field sales reps sell primarily in person.

Lead Rank 339