Score More Sales

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IBM Watson Now Smarter than When on Jeopardy

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When I was at the Smarter Commerce Global Summit in Nashville this year, I wrote about the news that Watson would be starting to use AI expertise to help in customer service applications. For starters: How do you get trained in your company – in a methodical way, or as you fly by the seat of your pants?

Lead Rank 178
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Chief Executive Customer Redefines Business For Midmarket Companies

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Companies are now going to have to find ways to get all of their data – from their accounting systems to CRM to customer service to procurement working all together to analyze the customer experience and find ways to enhance it.

Company 192
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Magical CRM Improvements for Sales

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In other words, does your contact management tool bring in the social profile and activity on social for each of your contacts? Many systems now connect to proposal tools, email systems, web landing pages, customer service logs, and just about anything that would matter to customer-facing reps. How did that happen?

CRM 193
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What Do You Talk To a Sales Coach About?

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Many salespeople would LOVE the opportunity to work with someone who can offer them ideas, tips, tools, skill explanations, and just be a sounding board to confirm that what they are doing is a sound practice. Ways to relate better to customers and potential customers. Tools to help with productivity. How to prospect.

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12 Sales Time Hacks so You Can Sell More

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At one point in my career I was certified by Franklin-Covey (at that time they were the leaders in productivity training) and I led over 100 workshops with sales, customer service, and other company employees on ways to get more done consistently. I learned from the best.

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Collaboration for Mid-Market Sales Growth

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Many of the same ideas are rehashed daily within sales and customer service – and in accounting and operations. This post was written as part of the IBM for Midsize Business program, which provides midsize businesses with the tools, expertise and solutions they need to become engines of a smarter planet. Blurred Lines.

Marketing 217
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Inside Sales Power Tip 143 – Sales Message Makeover

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Even the craftiest sellers must re-word and re-tool their messaging as time goes on. We’re helping them solve customer service issues faster with higher satisfaction rates. . Stuck in a rut after having some successes but now you don’t?