Lessonly

JULY 19, 2021

Whether you heard it in the 90’s Beastie Boys classic or if you experienced skill development in real life, you’ve likely figured out that dedicating time and focus to customer service skills training will help drive real results (and pay the bills.) . How to improve soft skills for customer service. Final thoughts.

Customer Service 26

Customer Service Training Customer Scale 26

Jeffrey Gitomer

JUNE 11, 2012

Tweet 2012 is the Year of the Webinar. When you do, you’ll not only have access to each upcoming live webinar, but you’ll also be able to watch all the previous recorded webinars that you missed. I want to invite you to sign up. It’s a lot of value. And it’s meant for you.

Webinar Metrics 148

Webinar Metrics Video Customer Service Loyalty 148

Jeffrey Gitomer

FEBRUARY 6, 2012

Sign Up For My February 8 Webinar – Closing the Sale [Space Is Limited]. Tweet Share Have you signed up for my webinar yet? This webinar will show you how to do it. Customer Loyalty. Jeffrey Webinar. Online Training. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Gitomer | February 6, 2012 | Leave a Comment.

Webinar Metrics 158

Webinar Metrics Hiring Closing Social Media 158

Jeffrey Gitomer

SEPTEMBER 4, 2012

In today’s competitive marketplace, merely achieving customer satisfaction is not enough. Instead, you must aspire to create loyalty with each and every customer. In this one-of-a-kind webinar, you will learn: The difference of satisfaction and loyalty. principles of customer service success. Sign up now ?

Webinar Metrics 155

Webinar Metrics Loyalty Customer Service Competition 155

Jeffrey Gitomer

SEPTEMBER 27, 2011

~ It’s a Turn It Into Money Webinar. Tweet Share Andy Horner, Chief Architect of Ace of Sales, and I are offering a webinar September 28th at 11 am and then again at 3 pm. I am challenging you to sign up for that webinar right now and find out all you need to know about Twitter. REGISTER FOR THE WEBINAR HERE: [link].

Webinar Metrics 197

Webinar Metrics Hiring Social Media Loyalty 197

Jeffrey Gitomer

MARCH 21, 2012

Tweet Have you signed up for my Year of The Webinar package yet? You still have the opportunity to benefit from 12 webinars that will help you become a better salesperson.

Webinar Metrics 155

Webinar Metrics Benefit Opportunity Social Media 155

Jeffrey Gitomer

MARCH 12, 2012

I’d like to personally invite you to join me for my upcoming Break Down Barriers To Make The Sale webinar on March 21st, 2012! CLICK HERE TO SIGN UP FOR THE WEBINAR! Read what others are saying about my webinars: I truly enjoyed the webinar yesterday! Thank-you Andy, the webinar was awesome and timely.

Webinar Metrics 167

Webinar Metrics Referrals Lead Rank Lead Scoring 167

Jeffrey Gitomer

DECEMBER 14, 2011

You Can Still Sign Up For My Webinar Bootcamp! Tweet Share You can still sign up for my webinar bootcamp! If you missed Monday or Tuesday, don’t worry—you can still listen to the recorded versions of the webinar if you sign up. Register for my webinar bootcamp now: [link]. Customer Loyalty. Jeffrey Webinar.

Webinar Metrics 148

Webinar Metrics Hiring Social Media Loyalty 148

Lessonly

APRIL 22, 2020

So what’s the most successful way to create and issue a customer service training program outline to employees while your workforce is remote? Trained employees, especially when communicated through some sort of customer service procedures and process outline, are more positive about their overall work performance.

Customer Service 26

Customer Service Training Customer Face-to-face 26

Jeffrey Gitomer

JUNE 22, 2011

Join Jeffrey’s Next Live Webinar and Watch the Sparks Fly! Andy Horner, Chief Architect of Jeffrey’s Ace of Sales, and I are about to open up a can of webinar whoop-ass! Learn more: Webinar Details — Wednesday, June 29th: Topic: How to ask powerful, emtionally engaging questions. Customer Loyalty. Jeffrey Webinar.

Webinar Metrics 129

Webinar Metrics Hiring Social Media Loyalty 129

Guru

NOVEMBER 8, 2018

To dissect the hype and explore the real opportunities around AI, I teamed up with Customer Contact Central to discuss AI in cloud-based solutions.

Webinar Metrics 49

Webinar Metrics Vendor Customer Service Industry 49

Jeffrey Gitomer

JULY 23, 2012

It never ceases to amaze me how many salespeople only present a contrived sales pitch or worse, forget to focus on the message that matters: how the customer will profit from doing business with you. In this one-of-a-kind webinar, you will learn: What to say and how to say it. How to connect your dialogue with your slideshow.

Webinar Metrics 155

Webinar Metrics Lead Rank Lead Scoring Customer 155

Lessonly

JUNE 1, 2018

John’s customer service team is experiencing some growing pains. They’re quickly scaling and serving more customers than ever before. Customer service leaders, like John, have to make sure their teams adapt to what customers are looking for and understand their demands to ensure they’re meeting—and exceeding—these preferences.

Customer Service 20

Customer Service Scale Customer Enterprise 20

Lessonly

NOVEMBER 11, 2020

One thing though that I have not learned in my time here and could’ve told you coming into this job is that customer service matters. However, before working here, I had no idea how much it matters or why winning in the future will require great service and support. Here’s why customer service training software matters.

Customer Service 26

Customer Service Software Software Training 26

Lessonly

NOVEMBER 13, 2018

Customer service continues to be a differentiator for companies—no matter the industry. That’s why we’ve partnered with Zendesk to help teams like Ibotta , Thrive Market , and Headspace create better customer experiences and revolutionize their customer success. . It’s called Lessonly Practice.

Customer Service 20

Customer Service Training Customer Scale 20

Smooth Sale

FEBRUARY 15, 2024

Whether that means revising a policy, making a product safer, or improving customer service, show your audience that you’re committed to change. Host a Q&A session, a webinar, or a community event to address concerns and answer questions directly. Celebrate Success!

How To 118

How To Social Media Webinar Metrics Media 118

Lessonly

NOVEMBER 21, 2018

Instead of leaving customer service success up to the roll of a dice, contact center leaders from across the country met for three days to discuss industry trends, consider upcoming challenges, and learn about the latest technology solutions. The best customer service teams know the power of practice. Adam Toporek.

Customer Service 20

Customer Service Customer Education Training 20

SMEI

JANUARY 16, 2024

Customer Service and Engagement : It can manage customer inquiries, provide support, and engage with users, ensuring customer satisfaction without the need for constant human supervision. The post GPT Tools for Sales & Marketing appeared first on SMEI.

Tools 62

Tools Marketing Face-to-face Webinar Metrics 62

Janek Performance Group

APRIL 17, 2024

Our recent webinar Turbocharging Business Development Strategies noted the importance of BDRs. They can be instrumental in accelerating revenue generation and fostering customer relationships. In addition, BDRs relay customer feedback and market trends to internal teams.

Outsourcing Services 62

Outsourcing Services B2B Lead Rank Sales Qualified Lead 62

Jonathan Farrington

APRIL 9, 2012

Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc. Human and technical resources.

Customer Service 51

Customer Service Customer Webinar Metrics Lead Rank 51

Guru

DECEMBER 6, 2018

On Tuesday I sat down with Michael Redbord, General Manager of Service Hub at HubSpot , to talk about the paradigm shift in customer service (CS) and how the function is becoming a key revenue driver for businesses.

Hubspot 56

Hubspot Webinar Metrics Customer Customer Service 56

OpenSymmetry

JULY 23, 2015

Peter O’Neill, Vice President, Research Director, Forrester Research and Laura Roach, Senior VP Marketing and Customer Success, OpenSymmetry shared valuable information on aligning the customer buyer journey for a holistic approach to accelerate Lead to Money in a recent live webinar. The answer is simple. picture that.

Webinar Metrics 40

Webinar Metrics Leads Marketing Qualified Lead Incentives 40

OpenSymmetry

JULY 27, 2015

By retaining employees, enhancing customer service, and improving operational efficiencies, retail operations can increase sales performance and motivate sales teams while reducing valued employee turnover, thus securing a greater piece of the highly competitive retail pie. Enhance customer experience.

Retail 40

Retail Incentives Incentive Compensation 40

SugarCRM

FEBRUARY 27, 2024

The ‘traditional’ approach of communicating with clients – including handling every individual telephone call or email received as a separate entity – coupled with disorganised and cumbersome spreadsheets often led to delays in responding to customer queries. This has resulted in a more efficient and responsive customer service process.

Relationals 26

Relationals Webinar Metrics SugarCRM Customer 26

DialSource

MAY 6, 2019

It is also a great story to parallel the constant struggle that organizations face in aligning their revenue teams across marketing, sales, and customer success. WATCH THE WEBINAR. Similarly, in an organization, there are separate departments of the revenue team: marketing, sales, and customer service. Customer Service.

Webinar Metrics 28

Webinar Metrics Revenue Retention Sports 28

Lessonly

JULY 30, 2019

Without the method above, the result is likely setting up multiple in-person or webinar sessions with significant time off the floor for agents to align on the issue. The post Stop Customer Service Contact Center Turnover with Customer Experience Management Software appeared first on Lessonly.

Customer Service 20

Customer Service Software Software Customer 20

Jeffrey Gitomer

MAY 12, 2011

Want To Learn How To Sell To Tough Customers? Join Me For My Next Webinar On May 17. Tweet Share If you’re having a hard time selling to tough customers, I have a solution for you. Take some time out of your day on May 17 and join me for my webinar. What software will I need to view the webinars? Categories.

Hiring 220

Hiring Webinar Metrics Social Media Customer 220

Understanding the Sales Force

OCTOBER 22, 2012

Today I'll share the 10 Keys for Overcoming Inconsistent and Mediocre Sales Performance and then I invite you to join me on an International Webinar, when I will explain exactly how to apply these 10 Steps for success: Wednesday, November 14 10:30 AM ET Solving the Sales Performance Issue Register. Identify Skill Gaps.

Hiring 212

Hiring Webinar Metrics Exact Customer Service 212

Zoominfo

FEBRUARY 18, 2021

Propel them further down the sales funnel with white papers and webinars. They developed online friendships, and those friends became loyal customers. Write extensively about your mission and the problems you solve. Share your knowledge in blog articles to get people to your website. You can even benefit your entire industry.

Social Media 227

Social Media Top of Funnel Face-to-face Conference 227

BuzzBoard

FEBRUARY 20, 2024

This market is characterized by a growing trend towards hyper-personalization, a technique that small businesses often utilize due to their ability to offer personalized customer service, and should reflect in their digital marketing strategies. Join us to learn more about Hyper-personalization and Generative AI in our latest webinar.

Scale 52

Scale Small Business Small Business Webinar Metrics 52

Close.io

SEPTEMBER 5, 2018

Here's the recording of today's webinar about how to achieve optimal sales and support alignment, with Help Scout's Tim Thyne, Predictable Revenue's Collin Stewart, and Steli. Tune in to watch a full recording of the webinar right here: A big thanks again to our awesome co-hosts on today's webinar! Want more webinars like this?

Revenue 57

Revenue Webinar Metrics How To SalesForce 57

Zoominfo

SEPTEMBER 1, 2019

This is a troubling trend, considering the fact that trust is the foundation of customer loyalty. So let’s get into our top five strategies to build customer loyalty! Invest in Multi-Channel Customer Service. Great customer service is one of several factors that make a customer loyal to a brand.

Loyalty 130

Loyalty Customer Incentives Incentive 130

Increase Sales

NOVEMBER 9, 2012

Years ago when facilitating some customer service training and development for a telecommunications firm, one of the participants (a customer service technician) flatly said he was not in sales. ” Attend this FREE webinar “The 3 Dirty Words in Business on Thursday December 6 from 12-12:30pm Chicago, CST.

Telecommunications 161

Telecommunications Customer Service Up-Sell Webinar Metrics 161

Hubspot Sales

AUGUST 11, 2020

GoToMeeting is a collaborative tool that offers one-click online meetings, virtual meeting spaces, and webinar capabilities. The platform is secure, reliable, and lends well to video calls, webinars, and large-scale virtual events. Best for: Simple online meetings and webinars. Best for: Mobile capability. Image Source.

Video 142

Video Tools Sales Process Skype 142

Sales and Marketing Management

JANUARY 20, 2020

Host webinars. What’s more, it’s cheaper and more cost-effective to retain your customers than to acquire a new customer. . One way to keep your customers happy is to be their unofficial customer service rep. To your customers, you’re already the face of the company. Setup online conference calls.

Sales Goal 312

Sales Goal Meeting Trade Show Ideal Customer Profile 312

SugarCRM

NOVEMBER 11, 2021

AI enables marketers to score and qualify leads without lifting a finger, sales to spend time on deals most likely to close and service agents prepared to help by knowing a customers’ disposition ahead of time. In this webinar, we showcased how AI shapes CRM, marketing automation, and customer service software today.

B2B 49

B2B SugarCRM Lead Rank Lead Scoring 49

Allego

JANUARY 19, 2023

Sales, marketing, customer service, and other users can navigate, search, create, and consume content in their preferred language. Sometimes, though, it’s about literally speaking the same language. When that’s the case, Allego’s product capabilities for European countries can provide the sales enablement you need.

Sales Enablement 118

Sales Enablement Penetration Collateral Video 118