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How Do You Develop Customer Loyalty?

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To develop customer loyalty means that you must know what to do and probably change your paradigms. Loyal customers have different expectations than just satisfied ones. Customer Loyalty Coaching Tip: The digital disruption will impact your paradigms about loyal customers. This customer is worth $200.

Loyalty 111
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The Quicksand of Customer Loyalty Those Nasty Complaints

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Building customer loyalty must address unsolved problems aka customer complaints. Was your customer complaint or problem resolved to YOUR expectations or was it resolved to the provider’s satisfaction? Now think about your customers and their unresolved problems. Customer loyalty attitudes. Am I a loyal customer?

Loyalty 132
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Emotions Are Your Customer Experience Reality

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And it is those very same emotions that are guiding each and every customers experience specific to the points of connection. Again, points of connection are everything your customers see, hear, touch, smell, taste and feel. Extensive customer service research by Rosenberg has shown customer behavior can be predicted by emotions.

Customer 102
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Seeking the Best Customers, Settling for the Worst Customers

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How often do we seek the best customers and find ourselves settling for the worst customers? Loyal customers. Maybe now is the time to clearly articulate your ideal customer , reassess your marketing messages and start making those course corrections in your small business strategic plan to land the best customers.

Customer 168
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Two Tales of Customer Service

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Great customer service makes or breaks any business from the smallest mom and pop shop to the national franchise. These past weeks while on vacation I have experienced the best of customer service and the worst of it. Yesterday I shared the excuse of “We only have one server” was a poor customer loyalty strategy.

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A Loyal Customer Is Your Revenue Generator

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Many small to mid size businesses cannot answer this question: What is the total value of each loyal customer? To calculate this very important number begins by understanding your average revenue per order and knowing the total number of orders per year per customer. Your average tenure or lifetime for your customer is 10 years.

Revenue 95
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Priceless, The First Customer Service Experience

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Once again I realized how truly priceless the first customer service experience really is. He only reaffirmed my first customer service experience with the Repair Department at Attwoods. Again, the first customer experience of scheduling the appointment and the subsequent actual service was exceptional. Credit www.pixabay.com.