Pipeliner

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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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4 Tips for Dealing With Disgruntled Customers

Pipeliner

If you own a small business, you’ve probably dealt with an unhappy customer or two. Pouring your soul into your customers only to receive negative feedback can be discouraging and frustrating. But with some preparation and knowledge, you can improve your chances of turning a disgruntled customer into a loyal one.

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3 Keys To Customer Service

Pipeliner

Customers are at the heart of every small business. So, for your small business to succeed, you must emphasize customer service. When you get it right, you’ll be rewarded by a growing company and feel pride in building relationships with your customers. You should also gather feedback so you can understand your customers better.

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A Deep Dive into Customer-Centric Sales

Pipeliner

Our conversation centered around his new book, “Iceberg Selling,” and the critical importance of understanding customers on a deeper level. The Iceberg Selling Concept Karl Becker introduced me to the concept of “Iceberg Selling,” A sales approach that goes beyond the surface-level understanding of customers.

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The Customer Success

Pipeliner

The Customer Success Bow Tie. Customer success is a vital, yet often overlooked part of keeping and growing a business. All too often, companies struggle with onboarding and engaging their clients in a way that gives the customer maximum value. One of the main reasons, though, is based on the cost of acquiring new customers.

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How to Improve Your Online Customer Journey

Pipeliner

The online customer journey is the process that a customer goes through when they interact with your online store. Personalize the customer experience. Personalize the customer experience. This means using data about your customers to create custom experiences that are relevant to their needs and interests.

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Customer-Centric vs Customer-Driven (video)

Pipeliner

In this Expert Insight Interview, Matt Edmundson discusses customer centricity. This Expert Insight Interview discusses: Bragging about being customer-centric vs. being customer-driven. The fact that customers are not fooled by cheap marketing tricks. The fact that customers are not fooled by cheap marketing tricks.