Mr. Inside Sales

OCTOBER 24, 2018

How would you rate your cell phone company’s customer service? Customer service basics are a part of all inside sales positions. Customer service basics are a part of all inside sales positions. True or False: It is hard to find and train good customer service reps. Frustrated.

Customer Service 137

Customer Service Customer Scale Hiring 137

The Sales Heretic

AUGUST 14, 2019

I had just checked in at the Sheraton hotel in Tampa, Florida, where I was conducting a sales training seminar the next day. I was hungry. Now, normally when I’m traveling, I like to get out of the hotel and find a good, local restaurant to eat at. But this evening, it was late and [.].

Customer Service 219

Customer Service Hotels Customer Travel 219

Sales and Marketing Management

MARCH 4, 2018

Author: Ajay Gupta It’s well-known that keeping customers is much more cost-effective and profitable than securing new clients. Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. Put your whole team in a customer-facing role. What to do?

Customer Service 286

Customer Service Retention Hiring Account 286

Pipeliner

FEBRUARY 11, 2022

Technology has revolutionized customer service. Businesses can use many technologies to engage with customers and fulfill their requests. New technologies are emerging that will transform the way companies deliver customer service in the years to come. Why You Need Tech for B2B Customer Service.

Customer Service 98

Customer Service B2B Customer Maximizer 98

Sales and Marketing Management

AUGUST 20, 2017

Author: Jeff Mowatt When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customer service trends along with some tips for capitalizing on them to boost your business. Good service is wallpaper.

Customer Service 214

Customer Service Trends Customer Fashion 214

Sales and Marketing Management

SEPTEMBER 6, 2019

From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. It wasn’t all that long ago when “contacting customer service” simply meant visiting a store or office and talking to the owner or manager. Operators Are Standing By. Thus the call center was born. Don’t @ Me.

Social Media 184

Social Media Outsourcing Services Customer Service Media 184

Jeffrey Gitomer

APRIL 6, 2018

Customer Service is the never–ending pursuit of excellence to keep customers so satisfied that they tell others of the way they were treated in your place of business. Is that the way your customers feel?

Customer Service 121

Customer Service Sales Tools Customer Tools 121

Smooth Sale

MAY 26, 2022

Attract the Right Job Or Clientele: How to Enhance Your Business Approach to Customer Service. Our collaborative blog offers insights on ‘How to enhance your business approach to customer service.’ ’ Customer service is something that most businesses know they need to get right.

Customer Service 78

Customer Service Hiring Customer How To 78

Smooth Sale

JUNE 8, 2022

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Doing so can minimize any problems or glitches occurring and maximize customer satisfaction.

Customer Service 78

Customer Service Customer Hiring System 78

SocialSellinator

NOVEMBER 17, 2023

Discover how a Facebook chatbot can revolutionize your customer service! Get 24/7 support, efficient query resolution, and boost sales with our tips.

Customer Service 52

Customer Service Facebook Customer Sales 52

The Sales Heretic

APRIL 11, 2018

James Saucedo isn’t a salesperson. But most salespeople could learn a thing or two from him. James drives a shuttle van for the Courtyard by Marriott hotel in Austin, Texas. I had the pleasure of riding in his van when I flew into Austin not long ago. Just before he pulled the van away from [.].

Customer Service 190

Customer Service Hotels Customer Sales 190

Zendesk Sell

DECEMBER 4, 2018

The customer experience today is more relational and less transactional than ever before. This is a great thing for customers, and it’s a great thing for businesses that want to build long-term relationships with those customers. Sales teams are measured by: The number of calls made. The length of calls.

Customer Service 121

Customer Service Customer How To Lead Rank 121

The Sales Hunter

FEBRUARY 25, 2013

The title on your card says “sales.” ” Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people.

Customer Service 251

Customer Service Customer Discount Maximizer 251

Sales Hacker

MAY 31, 2022

We all want the shiny new logos – but what about the opportunities right in front of you, with your existing customers? Research shows that it costs businesses 6-7x more to acquire new customers than to retain existing ones.

Customer Service 78

Customer Service Customer Face-to-face How To 78

Increase Sales

JULY 21, 2017

Bad customer service should not be one of them. Top sales performers know how to overcome a sales objection. Yet when that sales objection is something beyond their control such as customer service, delivery by another vendor to invoicing, earning the sale becomes even more difficult.

Customer Service 114

Customer Service Objections Customer Social Media 114

Nutshell

MARCH 8, 2023

Customer relationship management (CRM) brings multifaceted benefits to your company and its various departments. Especially when it comes to the customer lifecycle and CRM, the possibilities are endless. But CRM does more than just support your customer service team. What is the customer lifecycle?

Customer Service 48

Customer Service CRM Customer Marketing 48

Sell Integrity

FEBRUARY 12, 2021

Most companies like to say they provide great customer service and deliver it with integrity, but what does that really mean? Have you created a customer service strategy that defines those expectations? . For example, do they know not to speak to customers in a bored or impatient tone? By Steve Schmidt.

Customer Service 76

Customer Service Company Strategy Customer 76

BrainShark

MARCH 29, 2022

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. There’s no way to evaluate how agents will use the training information when talking to customers. Articulate. Brainshark.

Customer Service 62

Customer Service Ideal Customer Profile Software Software 62

MTD Sales Training

MARCH 30, 2012

Providing unparalleled customer service, and after the-sale service, in today’s marketplace, is essential in maintaining customer loyalty. Check it Out Following are three mission critical points for providing good customer service. Although these [.]

Customer Service 278

Customer Service Customer Loyalty Vendor 278

Increase Sales

DECEMBER 18, 2014

Great customer service makes or breaks any business from the smallest mom and pop shop to the national franchise. These past weeks while on vacation I have experienced the best of customer service and the worst of it. Within one hour, my husband and I experienced the best and the worse of customer service times.

Customer Service 131

Customer Service Customer Loyalty Energy 131

Understanding the Sales Force

JULY 10, 2023

It's been quite a while since I've written an article about the role that customer service plays in the retention and renewal of customers and accounts.

Customer 227

Customer Retention Customer Service Account 227

Vengreso

DECEMBER 8, 2022

There’s a seismic, yet quiet, shift that’s taking place within the sales industry. The demographics of who is entering the sales industry is quickly changing, which is making it clear that a one-size-fits all approach to sales training won’t work. What should sales leaders be doing today?

Customer Service 85

Customer Service Motivation Top of Funnel Customer 85

Understanding the Sales Force

NOVEMBER 23, 2015

Last week, during my travels to Poland and back, I experienced how companies are using customer service as sales tools. In most cases, customer service tends to be vanilla, bland, and although professional in its approach, it is typically highly unspectacular.

Customer Service 120

Customer Service Sales Tools Examples Tools 120

Increase Sales

MARCH 23, 2017

Once again I realized how truly priceless the first customer service experience really is. He only reaffirmed my first customer service experience with the Repair Department at Attwoods. So a $75 service call turned into an over $2,000 sale. Credit www.pixabay.com. Must Have Internet. Share on Facebook.

Customer Service 96

Customer Service Wireless Customer Real Estate 96

Zendesk Sell

JANUARY 8, 2019

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

Customer Service 90

Customer Service Hiring Customer Hotels 90

Increase Sales

FEBRUARY 21, 2017

How many times do those in B2B or even B2C industries fail to understand customer service is sales. A new report just released by Astound Commerce through secret shoppers recognized seven retailers who excel in customer service through: Must have website. Overall customer service. Visibility.

Customer Service 78

Customer Service Customer Hiring Licensing 78

Sell Integrity

OCTOBER 27, 2021

Differentiating on service isn’t just a smart strategy for growth; increasingly, it’s a survival strategy. In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Why Excellent Customer Service Matters.

Customer Service 58

Customer Service Customer Loyalty Banking 58

Miller Heiman Group

JUNE 4, 2019

It’s a buyers market, even in B2B sales. One way that sellers can work on improving buyer perception and exceeding those expectations is to consider the role that service plays in B2B sales. Let’s start by considering how customer perception has evolved in the past few years. Customer Loyalty: The Secret to Success.

Customer Service 96

Customer Service Customer Loyalty Social Media 96

Understanding the Sales Force

JULY 10, 2023

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156

Customer Wireless Customer Service Call-back 156

SBI Growth

MAY 24, 2021

Inefficient activity assignment and role clarity issues within your organization can drive down important metrics such as your customer service satisfaction or net promotor scores. As a Sales Leader, you’re liable for understanding where your individual contributors need to be.

Customer 286

Customer Customer Service Sales Revenue 286

SugarCRM

DECEMBER 23, 2021

For so long, marketing and sales were considered the driving wheels for company growth since they generate leads and close deals. Seeing how far customers could be pushed before they’d cancel a service or move to a competitor was often acceptable. Customer Effort Score (CES). Robust Self-Service Tools.

Customer Service 48

Customer Service Lead Rank Lead Scoring Customer 48

Sales and Marketing Management

APRIL 29, 2014

Teaser: Delivering the best possible customer service requires employees to move beyond simple compliance of workplace rules and become truly committed to the jobs they do. Author: Bill Sims. Here's what that looks like and one sure ingredient for getting there.

Customer Service 176

Customer Service Customer 176

Increase Sales

SEPTEMBER 27, 2013

Yes by all accounts the cry to blame customer service is increasing. Outsourcing customer service to regions unknown where the native language is not shared by the customer and the customer service representative or where technology seems to rule appear to be the standard operating procedure for many businesses.

Outsourcing Services 152

Outsourcing Services Customer Service Customer Loyalty 152

Sales and Marketing Management

DECEMBER 16, 2019

Author: John DiJulius The vast majority of business leaders will agree that customer service is critical to their success. However, most haven’t done what it takes to be a world-class customer service organization. . That asset is the customer. . . Why Employees Often Lack Customer Empathy .

Company 423

Company Customer Insurance Insurance 423

Score More Sales

FEBRUARY 3, 2017

It was a tale of two retail stores and the customer service they represent. I dropped by a Staples store to pick up a few items this week. No one greeted me on my way in, even though it is just a few minutes after 9AM with only a few shoppers in the store.

Retail 120

Retail Customer Service Customer B2B 120

Pipeliner

DECEMBER 6, 2019

I’ve always said that sales is in the customer service business; you can’t sell someone anything if you have a toxic relationship with them. In my 30+ years leading sales organizations, I learned that you lived or died on how you served customers. Feelings should be the judge. Distain for humans.

Outsourcing Services 92

Outsourcing Services Customer Service Customer Policies 92