Babette Ten Haken

APRIL 4, 2018

Anyone out there experiencing customer retention pain? The overwhelming majority of folks who contact me equate customer retention with a dental root canal procedure. However, the first step in pivoting customer retention pain into business success is a function of how you “see” customer retention. Download here.

Pivotal 65

Pivotal Retention Customer SME 65

Babette Ten Haken

SEPTEMBER 4, 2017

There were a lot of business development pivots going on. Business development pivots keep you moving forward, not backward. What fresh, insightful business development pivots will you bring to client business tables, today and tomorrow? A Relationship exists between Post-Sale Complexity, Uncertainty and Customer Retention.

Pivotal 77

Pivotal Retention Industry Energy 77

SBI Growth

APRIL 1, 2020

And while you need to remain agile as the crisis unfolds to determine how to best pivot, there is a very important measure. You are staring into the abyss. Fear, uncertainty, and doubt about your marketing strategy occupy your mind.

Pivotal 224

Pivotal Customer Strategy Marketing 224

SBI Growth

NOVEMBER 6, 2018

A indirect selling model has plenty of benefits. Startup companies generally leverage channel partners to get instant scale without inheriting fixed cost. Hiring a direct sales team is expensive. A fledgling company looking for additional capital to bring on headcount.

Scale 253

Scale Pivotal Hiring Direct Sales Team 253

Zoominfo

APRIL 30, 2021

Like everyone else, we had to pivot, and fast.” — Danny Daly, manager, marketing events at ZoomInfo. Rather than splitting new business from customers, we went deeper and segmented follow-ups into buckets, like new business, existing business, enterprise, non-enterprise, and international,” Daly says. annually through 2027.

Trade Show 264

Trade Show Top of Funnel Funnel Conference 264

Pipeliner

FEBRUARY 22, 2024

The Inevitable AI Revolution in Sales and Customer Support I recently hosted an eye-opening conversation on my technology podcast with Thomas Ryan, founder of AI sales software leader Bigly Sales. Customers’ demands for more efficient, higher-volume outreach and lead-generation processes increased rapidly.

Customer 52

Customer Pivotal Lead Generation Exact 52

Act!

FEBRUARY 28, 2024

What happens when businesses stop listening to their customers ? The data confirms it: 80 percent of customers prefer working with companies that offer a personalized user experience that aligns with their customer preferences. What is a customer feedback loop and why is it important? Better competitors replace them.

Customer 52

Customer Analysis ACT Incentives 52

Sales and Marketing Management

DECEMBER 8, 2019

The Fourth Industrial Revolution is here, and it’s brought a major shift in customer expectations. The incredible rise of smartphones and social media has been pivotal to this cultural shift. But true to form, customers have easily adjusted to the extraordinary power they wield right from their palms. Crazy, right?

PeopleSoft 254

PeopleSoft Social Media Customer SalesForce 254

Funnel Clarity

MARCH 30, 2023

Even with pivoting to various techniques, up-skilling and training, and building new processes, you might still find your team a step behind where you want to be. One of the most effective and efficient ways to improve your team’s sales efforts is by focusing on existing customers.

Top of Funnel 78

Top of Funnel Funnel Pivotal Customer 78

Pipeliner

FEBRUARY 20, 2024

Our conversation centered around his new book, “Iceberg Selling,” and the critical importance of understanding customers on a deeper level. The Iceberg Selling Concept Karl Becker introduced me to the concept of “Iceberg Selling,” A sales approach that goes beyond the surface-level understanding of customers.

Customer 64

Customer Lead Rank Lead Scoring Pivotal 64

Alice Heiman

NOVEMBER 21, 2023

When investors are leaning on you to get “New Logos” you can lose sight of customer success and it can change or damage your culture. For Tom Lavery at Jiminny, compromising on customer success or culture were not options. His entire team is focused on customer success because of his strong culture.

Hiring 84

Hiring Customer Referrals Face-to-face 84

Pipeliner

FEBRUARY 22, 2024

The Future of AI in Sales and Customer Support Chat with Thomas Ryan, founder of the AI sales software company Bigly Sales , on my podcast. His perspectives on how artificial intelligence transforms sales and customer service revealed a technology that’s not just a fad but a valuable productivity tool. What drove this change?

Customer 52

Customer Lead Gen Face-to-face Pivotal 52

Allego

JULY 23, 2021

In episode 27, Michael Antonorsi , Chief Joy Activator at Chuao Chocolatier, describes his journey from technology entrepreneur to chocolatier and how he pivoted to save his company from the brink of failure. The post The Adapter’s Advantage: Michael Antonorsi on Customer Insight appeared first on Allego. Subscribe Today.

Customer 127

Customer Pivotal Google Intent 127

Sales Hacker

JULY 1, 2020

Sellers who typically meet with clients and customers face-to-face have been forced to sell remotely. Fortunately, by leveraging a few inside sales best practices, outside sales reps can successfully pivot to remote sales. Better Customer Engagement: Not every customer wants to talk to sales reps on the phone.

Pivotal 79

Pivotal Inside Sales Strategy Face-to-face 79

Pipeliner

JANUARY 31, 2024

One remarkable tool that has captured the attention of social media marketers is Custom GPT. In this comprehensive guide, we will embark on a journey through the intricate process of implementing Custom GPT in your social media marketing endeavors. Another valuable application lies in chatbots and customer support.

Social Media 69

Social Media Media Customer Marketing 69

Babette Ten Haken

NOVEMBER 12, 2020

Are you creating an innovative customer retention strategy for what is new and next? Consequently, retaining the clients you acquire today and those you target tomorrow drives the future of your innovative customer retention strategy. So you simultaneously plant the seeds for retaining those customers. One millimeter at a time.

Retention 134

Retention Strategy Customer Scale 134

SBI Growth

JUNE 17, 2021

Businesses that pivoted their Go-to-Market strategy to changing customer demands thrived while laggards were left behind waiting for the dust to settle. Digital Sales Transformation Has Accelerated: There is no debate that COVID-19 accelerated the digital transformation in the B2B world.

Pivotal 227

Pivotal B2B Strategy Marketing 227

Highspot

JULY 2, 2021

Over the last year, many companies pivoted to focus on nurturing existing customers, making it more important than ever to enable your post-sales teams, from customer success to services. Today’s customers demand an exceptional customer experience. And this should be transparent to the customer.”

Customer 98

Customer Churn Sales Enablement Pivotal 98

Sales Hacker

NOVEMBER 10, 2023

A spotlight falls on customer loyalty, an influential force on the revenue secured during contract renewals. While the obvious and important way to build and cultivate customer loyalty is to build a product that people love, the reality is that it takes time. ” Rapid recognition of product value → increased customer loyalty. .”

Loyalty 93

Loyalty Customer Lead Rank Face-to-face 93

Apptivo

NOVEMBER 28, 2023

Undеrstanding thе concеpt of customеr journеy maps A customеr journеy map is a robust tool that businеssеs can use to gain insights into their customers’ еxpеriеncеs with their brand. Emotions: Emotions play a pivotal role in shaping thе customеr еxpеriеncе.

CRM 52

CRM Customer How To Promotion 52

Sales Gravy

FEBRUARY 25, 2024

It was a pivotal moment that tested my resolve, but it also brought to light the incredible strength and support of our team," she shared. Being able to pivot and adapt strategies in response to market changes, technological advancements, and customer needs is essential for sustaining growth.

Company 93

Company Leads Marketing Qualified Lead Face-to-face 93

The Center for Sales Strategy

JANUARY 15, 2024

Sales leaders play a pivotal role in coaching teams, driving revenue, and creating a positive culture. Yet, there are many proven benefits to providing leaders with growth opportunities, including increased productivity and performance, better recruitment and retention, improved decision making, and better customer relationships.

Pivotal 103

Pivotal Retention Coaching Positioning 103

Zoominfo

APRIL 30, 2021

Like everyone else, we had to pivot, and fast.” — Danny Daly, manager, marketing events at ZoomInfo Since the start of Covid-19, in-person events, conferences, and tradeshows have come to a halt. “In March 2020, live events were canceled overnight. With fewer overall events, are the number and the quality of your leads impacted?

Trade Show 130

Trade Show Top of Funnel Funnel Conference 130

Pipeliner

OCTOBER 20, 2023

Our conversation revolved around his new book, “Iceberg Selling,” and the importance of understanding customers on a deeper level. The Iceberg Selling Concept Karl Becker introduced us to the concept of “Iceberg Selling,” a sales approach that goes beyond the surface-level understanding of customers.

Lead Rank 64

Lead Rank Lead Scoring Leads Marketing Qualified Lead 64

Apptivo

NOVEMBER 28, 2023

Undеrstanding thе concеpt of customеr journеy maps A customеr journеy map is a robust tool that businеssеs can use to gain insights into their customers’ еxpеriеncеs with their brand. Emotions: Emotions play a pivotal role in shaping thе customеr еxpеriеncе.

CRM 52

CRM Customer How To Promotion 52

Gong.io

FEBRUARY 22, 2022

Driving more sales from customers. He was on a panel with Chris Orlob (Gong’s Director of Sales), Sam Kennedy (Gong’s Director of Enterprise Customer Success), and Devin Reed (Gong’s Head of Content) to break down five customer churn reduction strategies that have worked for Gainsight (and Gong!). True in a down any economy. .

Churn 115

Churn Webinar Metrics Strategy Customer 115

The Pipeline

JUNE 9, 2020

Step back and see that much of our ability to pivot and continue came by leaning on different people than in previous pivots. Let’s face it, in some instances, we as salespeople may need to move to make room for customer success. Having gone through the dotcom boom, the people pulling the levers were still traditional.

Pivotal 354

Pivotal Hiring Face-to-face Distribution 354

Steven Rosen

NOVEMBER 13, 2023

Strategic Adaptability: The Cornerstone of Bold Sales Leadership The essence of BOLD leaders shines as they evaluate their team’s ability to pivot and adapt at the beginning of a year. By analyzing past achievements and the ability to navigate market trends, these leaders create a culture that not only accepts change but thrives on it.

Pivotal 156

Pivotal Sales Leadership Trends Channels 156

Allego

JULY 15, 2021

Welcome to the Allego Customer Spotlight, where we share insights from conversations with customers who rely on Allego to help transform their sales learning and enablement. We had to think about the ability to rapidly transition, the ability to pivot a conversation, and to be able to support that. “We’ve

Sales Enablement 118

Sales Enablement Customer Coaching Sales Leadership 118

Hubspot Sales

NOVEMBER 17, 2020

Businesses moved their entire customer experience and go-to-market online, many for the first time. Teams that traditionally sold in person had to pivot to an inside sales model. The pandemic hasn’t just caused pivots — it’s also caused permanent change. Leaning into customer empathy. Your customer.

Hubspot 125

Hubspot Lead Rank Opportunity Lead Scoring 125

Nutshell

DECEMBER 7, 2022

At tech companies, sales and customer experience teams have an advantage—they’re talking to customers every day of the week. Customer conversations are part of the job, but tech leaders are now recognizing that it’s important for everyone at the company to pick up the phone.“ We jump in and answer customer calls and emails.” “By

Company 62

Company Social Media Customer Pivotal 62

Hubspot Sales

FEBRUARY 1, 2018

As a salesperson, it’s vital to recognize when your usual tactics aren’t getting results and then pivot. I researched each prospect to make sure they met my ideal customer profile, then I determined whether they were ready for a sales approach or needed nurturing. Pinpointing the aha moment. Things rarely stay the same.

Pivotal 87

Pivotal Ideal Customer Profile Strategy Proposal 87

BuzzBoard

APRIL 5, 2024

Ultimately, a robust lead-nurturing content marketing strategy fortifies your brand presence and cultivates a loyal customer base. Indeed, lead generation spans more than simply driving traffic to the business website; it entails transforming visitors into potential customers. Begin by empathizing with the customers.

Sales Qualified Lead 52

Sales Qualified Lead Lead Nurturing Lead Rank Lead Scoring 52

Steven Rosen

JANUARY 15, 2024

It is time that we test the vision, or else how do we understand what’s working, what’s not, or do we need to pivot?” He emphasized the need for the organization to provide more value to customers and positioned the changes as a way to overcome potential losses. Keith explains, “We’ve been building for a long time.

Sales Leadership 268

Sales Leadership Coaching Resources Pivotal 268

Alice Heiman

NOVEMBER 14, 2023

In a world where businesses prioritize customer experience, CEOs must grasp the profound impact of employee experience. Tiffani emphasizes the need for CEOs to understand the link between employee satisfaction and customer success, fostering a cycle of growth. 12:27] The disconnect between customer-centricity and employee experience.

Pivotal 84

Pivotal LinkedIn Compensation SalesForce 84

Force Management

MARCH 30, 2023

Or maybe your organization has struggled to pivot to match the speed of the market, resulting in misalignment on how you’re addressing changing customer needs. Perhaps the recent market shifts have exposed misalignment in your teams that wasn’t as critical before.

Pivotal 125

Pivotal How To Objections Revenue 125

Alice Heiman

NOVEMBER 3, 2021

The companies that are succeeding today are the ones that are looking at themselves from their customers’ perspective. How do your customers see your business? Whether you have been in business for five years or 100, your customers’ perspective will always play a pivotal role in the success (or failure) of your business.

Hiring 84

Hiring Strategy Customer Government 84