Babette Ten Haken

NOVEMBER 12, 2020

Are you creating an innovative customer retention strategy for what is new and next? Consequently, retaining the clients you acquire today and those you target tomorrow drives the future of your innovative customer retention strategy. So you simultaneously plant the seeds for retaining those customers.

Retention 134

Retention Strategy Customer Scale 134

Zoominfo

OCTOBER 13, 2020

The stress of onboarding new customers and keeping current ones is constantly exacerbated by the looming threat of high customer churn rates. Lost customers, or customer attrition, aren’t completely avoidable — but how many is too much? What Can You Do to Lower Your Customer Churn Rate?

Churn 130

Churn Retention Data Customer 130

Apptivo

DECEMBER 1, 2021

This statement is a powerful one that defines the complete relationship between a company’s employees and their customers. Employees bridge the gap between customers and a business. As a matter of fact, it emphasizes the key role employees play to bring in new customers and improve customer loyalty.

Retention 98

Retention Churn Customer Loyalty 98

Sell Integrity

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? One of the key tenets of a customer retention strategy is that it relentlessly focuses on value creation. A 5-step roadmap to get you started.

Retention 82

Retention Strategy Customer Loyalty 82

Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. Pretty simple, right?

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Pipeliner

DECEMBER 20, 2023

In these digital times, businesses are always searching for innovative ways to serve their customers better. One significant trend is customer journey automation, which involves utilizing specific tools to streamline interactions. This article will highlight the importance of implementing these tools in your company.

Tools 52

Tools Company Customer Case Study 52

Nutshell

DECEMBER 21, 2022

In other words, the things a sales rep needs to know to attract new customers. Smart salespeople know that the initial sale is small potatoes compared to the numerous sales they can make in the future if they learn to retain their current customers. So today, we’re diving deep into the world of customer retention.

Retention 71

Retention Outsourcing Services Buyer Customer 71

Zoominfo

JULY 13, 2023

The sustained growth that can only come from retaining and expanding your customer base relies on sales reps who consistently build genuine relationships with customers. That work starts with determining where a customer is today, understanding where they’re going in the future, and seeing how you can help them bridge the gap.

Strategy 130

Strategy Customer Hiring How To 130

Zoominfo

FEBRUARY 10, 2021

Gaining new customers isn’t the only way to improve your business — your existing clients are an underrated revenue source. Customer retention is an excellent method to increase customer lifetime value (CLV). Generally, the longer customers stay with your company, the more value they create (and larger order amounts).

Lead Rank 246

Lead Rank Lead Scoring Revenue Customer 246

Nutshell

MARCH 25, 2024

Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. It’s where the rubber meets the road, and the initial relationship you’ve built with your customer before their purchase is put to the test. But there’s more to do.

Positioning 127

Positioning Customer Churn Face-to-face 127

Babette Ten Haken

JULY 9, 2020

It just could be that client retention folks are the best salespeople in your company. Professionals involved in the post-sale care and feeding of newly-acquired customers. Also, the people who directly answer client questions throughout that customer’s life cycle. Client retention professionals course-correct clients.

Retention 114

Retention Company Commission Churn 114

Babette Ten Haken

MAY 19, 2020

Do you see yourself as a trusted client retention specialist or simply a generalist? Regardless of whether you actively acquire clients, or not, you impact client retention. So yeah, while the sales guys and gals get all the customer acquisition glory and credit, consider your own mission-critical role. Here’s the good news.

Retention 134

Retention Webinar Metrics Hiring Face-to-face 134

Score More Sales

SEPTEMBER 27, 2013

Every day you can see examples of how big brands and small brands are blowing it when it comes to getting new customers and then retaining them. Go to a restaurant for the first time in hopes of having a high value customer experience – it is rare. Also, in their study, customer expectations were exceeded only 16% of the time.

Retention 254

Retention Company Customer Lead Rank 254

Crunchbase

DECEMBER 28, 2021

As your business grows, you’ll undoubtedly need to bring new customers to your website and get them to make their first purchases. But while every business must focus on acquiring new customers from their target audience, customer retention gradually assumes an even more important role when it comes to marketing and brand identity.

Retention 52

Retention Strategy Customer Top of Funnel 52

Vengreso

JULY 12, 2022

From sales organizations having to go from in-person selling to virtual selling, to shifting how prospecting is done by leveraging online tools – there has been a lot to navigate. Getting prospective customers into the sales funnel is part of the battle, but converting them and keeping them as customers is a whole other challenge.

Churn 132

Churn SugarCRM Customer Epicor 132

Nutshell

OCTOBER 7, 2020

In other words, the things a sales rep needs to know to attract new customers. Smart salespeople know that the initial sale is small potatoes compared to the numerous sales they can make in the future if they learn to retain their current customers. So today, we’re diving deep into the world of customer retention.

Retention 71

Retention Outsourcing Services Buyer Customer 71

Babette Ten Haken

NOVEMBER 28, 2018

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. My One Millimeter Mindset blog post, “ Do Our Professional Labels create Positive Customer Experiences?

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Steven Rosen

APRIL 20, 2024

She shares insights on creating a supportive environment and the importance of feedback, coaching, and company culture for employee engagement and retention. They also touch on Hilton’s top global workplace ranking and successful coaching programs for high employee retention and satisfaction. “I

Lead Rank 177

Lead Rank Lead Scoring How To Retention 177

Babette Ten Haken

APRIL 30, 2020

Developing virtual client retention strategies always is mission-critical. That’s why the virtual client retention strategies you develop, today, launch the business you create and retain moving forward. Ask yourself how your virtual client retention strategies differentiate you from the wall of noise in everyone’s inboxes. .

Retention 101

Retention Ideal Customer Profile Strategy Hiring 101

Babette Ten Haken

JUNE 20, 2018

You have a nagging feeling that your post sale teams really own customer retention. What is the rate of post sale customer abandonmen t in your organization. How well does your organization “stick close to the customer”? After all, that is what sales people are compensated to do: bring in new customers.

Retention 65

Retention Hiring Customer Compensation 65

Sales Hacker

JANUARY 20, 2022

Most sales orgs already operate at enterprise scale and managers oversee teams of 10+ people, which makes personalized goal setting and customized action plans seem unattainable. It’s programmatic and includes the following mainstays: culture, insights, process and tools, and actions. It’s not a singular process. Conclusion.

Retention 98

Retention Sales Coaching Coaching Scale 98

SugarCRM

JANUARY 14, 2020

Did you know that it’s seven times more expensive to acquire a new customer than it is to retain an existing one? How about that a 10% increase in customer retention yields a 30% rise in the value of your company? Grow Your Business From Within By Improving Customer Retention.

Retention 36

Retention Tools Lead Rank Lead Scoring 36

Babette Ten Haken

MAY 7, 2020

That is why, moving forward, my advice is to create a flexible client retention strategy. These are the conversations which a flexible client retention strategy is based upon. My playbook of communication tools and methods, Do YOU Mean Business? Or, are any of you asking yourselves the same questions? You are not alone.

Pivotal 93

Pivotal Retention Strategy Churn 93

Nutshell

JUNE 2, 2019

When Nutshell’s last Customer Success effort fizzled out (more on that in a bit), I was fairly new to the CX team at Nutshell. Coming from a sales management and real estate background, I understood our customers’ hustle. Even worse, we were losing over half of new customers at 12 months. Are they more successful?”.

Retention 107

Retention Scale Customer Churn 107

Vendor Neutral

APRIL 22, 2021

Do You Have a Value Driven Strategy to Enhance Client Retention? It is little surprise client retention is so prominent in the minds of businesses leaders today. What is the role of value in these efforts, though, and what are some methods for improving retention in today’s selling landscape? Why Client Retention Matters.

Retention 59

Retention Webinar Metrics Strategy Cancellation 59

Partners in Excellence

APRIL 16, 2013

Customer retention is a critical issue. Wisdom (and data–thought it’s not at my fingertips) says that it costs us less to keep a good customer than to acquire a new customer. But it seems companies take two different approaches to customer retention.

Retention 92

Retention Customer Compensation Discount 92

Zoominfo

FEBRUARY 10, 2021

Gaining new customers isn’t the only way to improve your business — your existing clients are an underrated revenue source. Customer retention is an excellent method to increase customer lifetime value (CLV). Generally, the longer customers stay with your company, the more value they create (and larger order amounts).

Lead Rank 130

Lead Rank Lead Scoring Revenue Customer 130

Nutshell

MAY 5, 2023

It’s easy to assume that once you’ve turned someone into a customer, your work is done. To keep them a customer, you must continue to engage them. For that reason, you’ll want to measure customer engagement continuously. Analyzing customer data Another way to measure customer engagement impact is to analyze your customer data.

CRM 115

CRM Software Software Customer 115

Pipeliner

FEBRUARY 16, 2022

It’s essential to stay relevant, provide the most up-to-date service, and ensure effective management of customer databases to establish higher customer retention. Undoubtedly, that can only come from sustaining customers. Get to Know Your Customers. Increased Retention of Customers.

CRM 98

CRM Benefit Customer SalesForce 98

Partners in Excellence

JANUARY 25, 2024

In this post, I’m going to make the argument, that based on what I see in too many selling initiatives, is that we, as a community, have migrated from focusing on helping customers solve their problems to just beating the competition. While we claim to want to help the customer solve their problems, we aren’t.

Competition 109

Competition Customer Buying Cycle Vendor 109

Act!

FEBRUARY 28, 2024

What happens when businesses stop listening to their customers ? The data confirms it: 80 percent of customers prefer working with companies that offer a personalized user experience that aligns with their customer preferences. What is a customer feedback loop and why is it important? Better competitors replace them.

Customer 52

Customer Analysis ACT Incentives 52

Pipeliner

FEBRUARY 22, 2024

The Future of AI in Sales and Customer Support Chat with Thomas Ryan, founder of the AI sales software company Bigly Sales , on my podcast. His perspectives on how artificial intelligence transforms sales and customer service revealed a technology that’s not just a fad but a valuable productivity tool. What drove this change?

Customer 52

Customer Lead Gen Face-to-face Pivotal 52

Pipeliner

FEBRUARY 23, 2024

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

Customer Service 59

Customer Service Customer Company Lead Rank 59

Gong.io

FEBRUARY 22, 2022

Driving more sales from customers. He was on a panel with Chris Orlob (Gong’s Director of Sales), Sam Kennedy (Gong’s Director of Enterprise Customer Success), and Devin Reed (Gong’s Head of Content) to break down five customer churn reduction strategies that have worked for Gainsight (and Gong!). True in a down any economy. .

Churn 115

Churn Webinar Metrics Strategy Customer 115

Sales Hacker

APRIL 19, 2022

Why Sales Comp Planning is Key to Rep Retention. Dooly, a customer information sales enablement platform, found that 51 percent of sales professionals said they’d quit if they found an opportunity with higher pay. Related: How to Build Effective Sales Compensation Plans for Any Customer Facing Role. Align comp plan to strategy.

Compensation 86

Compensation Retention Hiring Commission 86

Apptivo

APRIL 21, 2021

The methodology and tools adopted in project management have evolved from conventional bookkeeping to spreadsheets and an online cloud application. Irrespective of the tools used, the goal is to meet the delivery expectations and ensure smooth workflow implementation. Interactive Customer Portal. Collaborative Project Tools.

Tools 97

Tools Software Software Pivotal 97

CloserIQ

MARCH 4, 2019

The business case for adopting these systems often overlooks a very important component – the positive impact on sales team recruiting, onboarding, and retention. Time spent actual selling in front of the customer is down 26%. Use a survey tool to understand their frustrations. How Sales Technology Impacts Recruiting.

Retention 61

Retention Hiring Sales Technology Sales Talent 61