MTD Sales Training
NOVEMBER 18, 2019
The British Department Store, John Lewis, is renowned for its quality customer service and its build-up of goodwill. And when you consider those words were said by the founder, John Lewis himself, in 1917, you realise that quality customer service and goodwill were part of the culture of their organisation nearly 100 years ago.
MTD Sales Training
DECEMBER 3, 2014
The discussions revolved around how close we should get to a customer’s business and whether there is value in knowing how the customer really thinks about us. So I thought it appropriate to cover a few ideas that you could use if you feel that it’s very difficult to know what customers actually think about you and your services.
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MTD Sales Training
APRIL 2, 2019
CRM stands for Customer Relationship Management, and it’s essential that when you are selling your promises of a better future to your prospects, you are able to keep manageable records for those sales. 1) It helps you manage the overall customer experience. 1) It helps you manage the overall customer experience.
MTD Sales Training
NOVEMBER 26, 2019
Good discovery skills are essential if you are to reach the top level of retail sales : being recognised as a trusted advisor by your customers. Not every customer is open to the kind of conversation we are discussing, but when you approach people in the right way you will find that more of them will be ready to open up to you.
MTD Sales Training
APRIL 7, 2020
More advanced tools like Zoom and Microsoft Teams and Adobe Connect can help you do more than just run meetings. The online customer will have questions about what you have to offer, but remember that their decision-making process may well be different to how they carry it out when face to face with you. All can be set up very quickly.
MTD Sales Training
MAY 15, 2020
Many salespeople make the mistake of just delivering drivel, with no highlights, nothing that stands out and makes the customer think “Wow, this is great, I have to know more about this!”. Speak at the level that your customer is thinking. Being on time is very important to a customer. Not listening to your customer.
MTD Sales Training
AUGUST 1, 2012
When a customer has had a problem with a similar company, understand that it affects the customer’s view and trust of ALL like businesses, not just the culprit. However, widgets makers have to re-tool completely their entire operation to use the new methods. The Problem. It is a tremendous investment.
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