Understanding the Sales Force

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10 Great Examples - Customer Service as a Powerful Sales Tool

Understanding the Sales Force

Last week, during my travels to Poland and back, I experienced how companies are using customer service as sales tools. In most cases, customer service tends to be vanilla, bland, and although professional in its approach, it is typically highly unspectacular.

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How to Identify Candidates Who Will Succeed in Your Sales Roles

Understanding the Sales Force

They aren’t using the most efficient process and tools to hire the best salespeople. Using my process and tools, 92% of the salespeople our clients hire will rise to the top half of their sales teams. I guarantee that HR and Sales Leaders spend way more than six hours to hire salespeople with only a 50% chance of success.

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Epic Debate on the Science of OMG's Sales Assessment

Understanding the Sales Force

sales assessment Dave Kurlan personality top sales books sales selection tool Validation sales science OMG Assessment Customer Think' It was a perfect storm except in this case, it was more like Objective Management Group ''s (OMG) Sales Candidate Assessments on trial. You won''t beleive some of the things that were said!

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Taking Your Prospecting to the Next Level

Understanding the Sales Force

Over time, selling and our options for connecting with potential customers, moved to a new level. We take today''s technology and selling tools for granted. Now that we have these tools at our disposal, how can we use them to take your prospecting to the next level? Customization takes more work and preparation.

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How to Easily Motivate and Incentivize Sales Pipeline Building

Understanding the Sales Force

Today, I am continuing the music analogy, but this time, as it relates to motivational tools. Last week, I wrote about how the criteria you use to choose your all-time favorite songs is essentially the same as the criteria your prospects use to choose between you and a competitor. Let me explain and then I’ll pivot to selling.

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New Book will Improve Your Account Managers' Relationships

Understanding the Sales Force

Most of the books that are written about great customer experiences only cite best practices by large, well-known B2C companies like Amazon, Apple, Starbucks, and Zappos. People Love You will show you: How to make your customers happy. What to do to keep your customers from defecting to competitors. G et your copy today!

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Sales Process - Top 10 Reasons Why Sales are Lost

Understanding the Sales Force

According to Objective Management Group's statistics from evaluating more than 650,000 salespeople in 8,500 companies, 91% of salespeople still don't have or follow a formal, customized sales process. Try this free tool - ' target=_blank>The Sales Process Grader. Would you like to know where you stand on sales process?