| |
JONATHAN FARRINGTON'S BLOG APRIL 9, 2012 Listen, Excellent Customer Service is going to become THE Differentiator Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc. Their common theme is meeting the customer’s requirements and ensuring that all aspects of the business contribute to customer satisfaction. Staff. | BOB BURG'S BLOG APRIL 9, 2012 Emotional Posture – A Great State In Which To Live Emotional “posture” is that great “state” where, while you might prefer a certain result, you are not “emotionally attached ” to it. You care…but not that much. Sure, you’d prefer your desired result to take place and — if it does — that’s terrific! However, your personal happiness, joy and peace of mind is in no way dependent upon it. What’s awesome is that — when this is the case — not only are you less bothered when you don’t get what you want…the chances are better that you will get what you want. This takes practice. | UNDERSTANDING THE SALES FORCE APRIL 9, 2012 Should You Restage Your Sales Pipeline? Understanding the Sales Force by Dave Kurlan As part of its sales force evaluation process, Objective Management Group (OMG) conducts a pipeline analysis and determines both the quality of the pipeline and the quantity of the pipeline. We ask each salesperson to submit 4 proposal-ready opportunities and then we run the analysis. How does this happen? I've written about most of these reasons before. | SALES TRAINING CONNECTION APRIL 9, 2012 Coaching sales reps to shelve their poor practices Successful sales peopleSales coaching. Recently we published a blog framed around the idea that if you wanted to get coaching right, three fundamental questions need to be answered – what to coach, how to coach, and who to coach. In that blog we focused on the “who to coach” question. This time around we thought spending a little time on the “what to coach” part of the equation might be useful. | | | | | | | | | -
THE 1TO1 MEDIA BLOG | MONDAY, APRIL 9, 2012 Looking at the Partner Role in Improving Customer Experience Many different types of firms have channel partners or others that control a significant part of the actual experience with customers. Automobile companies have dealers, insurance and real estate firms have independent agents, software companies have value-added resellers (VARs), restaurants and hotels have franchises, and heavy equipment manufacturers have resellers. Even the brokers or financial advisors within financial services organizations can act in many ways like these external partners. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. MORE >> -
THE SALES BLOG | MONDAY, APRIL 9, 2012 How Your Online Surrogate Should Sell How Your Online Surrogate Should Sell is a post from: The Sales Blog | S. Anthony Iannarino. This post was written as part of the IBM for Midsize Business program, which provides midsize businesses with the tools, expertise and solutions they need to become engines of a smarter planet. Your online presence is your surrogate salesperson. She lives there, and she is always working, even when you are sleeping. When your dream clients are looking for you, they find your web presence, your online surrogate. Rule 1: Don’t Be a Pitch Machine. Your online surrogate shouldn’t be a pitch machine. MORE >> -
DAN WALDSCHMIDT | MONDAY, APRIL 9, 2012 What You Believe In. What you do matters. You can’t hurt people and then claim it was a mistake. You can’t be careless and inconsiderate and then not take responsibility for the results of your behavior. Actions have consequences. But actions don’t magically happen all by themselves. Before you ever do something, you think about it. Even if it’s only for the shortest of moments, your brain processes your emotions and any information it has at the time and tells you what you should do. Which is why what you believe in matters. Your beliefs guide your decision-making process. Good actions. MORE >> -
MODERN B2B SALES | MONDAY, APRIL 9, 2012 Lead Generation: How Do You Balance Quantity with Quality? by Seth Resler We welcome Leslie Griffey, Marketing Content Manager at Xactly Corporation , as a guest blogger. Finding new leads, leads that haven’t yet found you, and preparing them for sales is tough work. Rewarding people to do it well is even trickier business. good lead generation team keeps your sales team fed and focused on closing deals. It fills your pipeline, creating a steady revenue stream. The lead generation team members develop unique skills and learn how to carefully track leads to pass only the best to sales. It’s a job with two objectives, right? Pass lots of leads to sales. MORE >> -
INCREASE SALES | MONDAY, APRIL 9, 2012 Monday Malady Captain Wing It Sales Behavior – Sowing of Business Cards The Captain Wing It sales behavior that begins the Monday malady is the sowing of business cards like grains of wheat with the expectations that business, new sales leads or increase sales will actually be the results of these efforts. Credit www.sxc.hu. How many times do sales people attend a business to business networking event and there is at least one person there who passes out his or her business cards to every single person? These crazy busy salespersons never truly stop to engage people. ” Now does this truly make sense? . Share on Facebook. MORE >> - Selling to experienced vs. new physicians – it’s not just more of the same SALES TRAINING CONNECTION | MONDAY, APRIL 9, 2012
- Better is in the Eye of the Beholder SANDLER TRAINING BLOG | MONDAY, APRIL 9, 2012
- Market Research - Time Spent and Sales Success ANTHONY COLE TRAINING | MONDAY, APRIL 9, 2012
- Influencing the Decision to Win the Sale (Part I) SALES AND MARKETING | MONDAY, APRIL 9, 2012
- Use Client Testimonials To Close More Sales MTD SALES TRAINING | MONDAY, APRIL 9, 2012
- Sales Pro-gress requires change ANTHONY COLE TRAINING | MONDAY, APRIL 9, 2012
- How to Qualify Prospects at a Networking Event: On Breakthrough Business Strategies Radio THE SALES HERETIC | MONDAY, APRIL 9, 2012
- The buyer’s buying process vs. the sales model: two divergent roads SHARON DREW MORGEN | MONDAY, APRIL 9, 2012
- What The Numbers Mean, Hints For Coaching! PARTNERS IN EXCELLENCE | MONDAY, APRIL 9, 2012
- I’ll Take A 1,000,001 : 1 – Sales eXchange – 144 THE PIPELINE | MONDAY, APRIL 9, 2012
- Stupid Business Decisions SELL MORE AND WORK LESS | MONDAY, APRIL 9, 2012
- Sales Leadership: Work Out Time YOUR SALES MANAGEMENT GURU | MONDAY, APRIL 9, 2012
- It’s About Association and the Message A SALES GUY | MONDAY, APRIL 9, 2012
- Social Media Has Changed YOUR World SALES BLOG | MONDAY, APRIL 9, 2012
- Do You Know What Your Customers Want? SALES CHALLENGER | MONDAY, APRIL 9, 2012
- Empower Your Customers to Buy! EMPOWERED SALES | MONDAY, APRIL 9, 2012
- Crazy or Creative? THE 1TO1 MEDIA BLOG | MONDAY, APRIL 9, 2012
- 5 Ideas for Productive Affiliate Campaigns (part 1) SOFTWARE BUSINESS BLOG | MONDAY, APRIL 9, 2012
- Crazy or Creative? THE 1TO1 MEDIA BLOG | MONDAY, APRIL 9, 2012
- Sales Progress Requires Change ANTHONY COLE TRAINING | MONDAY, APRIL 9, 2012
- Looking at the Partner Role in Improving Customer Experience THE 1TO1 MEDIA BLOG | MONDAY, APRIL 9, 2012
- How Do YOU Create Value for Your Prospects and Clients? THE SALES MANAGEMENT MINUTE | MONDAY, APRIL 9, 2012
- Pinterest Brings Business to Your Site ONLINE SALES BLOG | MONDAY, APRIL 9, 2012
| |