Babette Ten Haken

MAY 7, 2020

That is why, moving forward, my advice is to create a flexible client retention strategy. These are the conversations which a flexible client retention strategy is based upon. The post Create a Flexible Client Retention Strategy as Clients Pivot appeared first on Babette Ten Haken. You are not alone. We are in this together.

Pivotal 93

Pivotal Retention Strategy Churn 93

Babette Ten Haken

FEBRUARY 18, 2019

A potent client retention strategy is driven by an equally potent human capital strategy. Technically- and engineering-focused or business-focused. A potent client retention strategy flattens the concept of customer acquisition and retention. Thus, you create a strong foundation for client retention.

Retention 74

Retention Ideal Customer Profile Strategy Hiring 74

Babette Ten Haken

JULY 31, 2019

What do your customer retention stories sound like? Customer retention stories involve more than just how your products, features and services play out, over time. As a result, customer retention stories set the stage, and client expectations, of the reality of post-sale life, together with you. Then, take action here.

Retention 96

Retention Ideal Customer Profile Customer SME 96

Babette Ten Haken

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. An effective customer retention strategy is not all about doing the same things, but over a longer time period.

Retention 79

Retention Ideal Customer Profile Strategy Customer 79

Score More Sales

SEPTEMBER 27, 2013

This post was written as part of the IBM for Midsize Business program, which provides midsize businesses with the tools, expertise and solutions they need to become engines of a smarter planet. The post Why 80 Percent of Companies Lose at Customer Retention appeared first on Score More Sales. Increase Opportunities. Close More Deals.

Retention 254

Retention Company Customer Lead Rank 254

Babette Ten Haken

NOVEMBER 26, 2018

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? I’m so honored! Enjoy this blog post?

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Sales Hacker

APRIL 19, 2022

Why Sales Comp Planning is Key to Rep Retention. Sales compensation is the caboose — not the engine,” said Pablo Dominguez , venture capital Insight Partners’ Operating Partner of Sales and Customer Success. The post How to Build Sales Compensation Plans that Increase Retention and Productivity appeared first on Sales Hacker.

Compensation 86

Compensation Retention Hiring Commission 86

Sales Hacker

SEPTEMBER 28, 2021

Why attrition and retention matter so much right now. People speak a lot more about retention and attrition and how data could potentially affect those different two subjects. Those things go a long way when you’re looking at employee retention. Hakim Myers: Attrition and retention. What You’ll Learn.

Retention 81

Retention Benefit Scale Hiring 81

Babette Ten Haken

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. How can a collaborative customer retention strategy create more enduring – and endearing – customer experiences? Here’s why. Do these sound familiar?

Retention 83

Retention Ideal Customer Profile Customer SME 83

Women Sales Pros

OCTOBER 4, 2019

Along Came Search Engine Marketing Now we are getting somewhere! Website: [link] Email: e@carolemahoney.com The post Using Search Engine Marketing & Empathy To Connect With Customers appeared first on WOMEN Sales Pros. I even dabbled in philosophy, psychology, and consumer behavior and still the question nagged at me- but why ?

Engineering 86

Engineering Customer Marketing Hiring 86

Babette Ten Haken

MARCH 28, 2019

Each of us has a customer retention superpower. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. When we ask clients about our customer retention superpower, we often enter into an entirely different conversation about why clients value us.

Retention 72

Retention Ideal Customer Profile Customer SME 72

Babette Ten Haken

SEPTEMBER 19, 2018

The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership? Listen in on my latest customer retention video, to discover the answer to this question.

Retention 75

Retention Ideal Customer Profile Customer Hiring 75

Babette Ten Haken

MARCH 24, 2017

Sales engineering mindset combines the best of many worlds. As a result, individuals with sales engineering mindset are tailor made to help clients address the challenges of the industrial Internet of Things (IIoT) business ecosystem. Do you under estimate the value of your sales engineering colleagues? Not only that. .

Engineering 58

Engineering Hiring Margin Retention 58

Smooth Sale

MARCH 9, 2024

Accordingly, our collaborative blog outlines what you need to know about SEO. __ Need to Know About SEO What is Search Engine Optimization? SEO, or search engine optimization, improves the quality and quantity of website traffic from search engines to websites or web pages. Search engines are smart.

Paid Content 101

Paid Content Outsourcing Services Lead Rank Lead Scoring 101

CloserIQ

MARCH 4, 2019

The business case for adopting these systems often overlooks a very important component – the positive impact on sales team recruiting, onboarding, and retention. To that end, it’s pivotal to understand how to include sales hiring and retention when you’re building a business case for adopting new technology.

Retention 61

Retention Hiring Sales Technology Sales Talent 61

Babette Ten Haken

NOVEMBER 28, 2018

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. Then, competing customer retention cultures are sustained by traditional workforce hiring practices. Image source: Fotolia.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

DECEMBER 12, 2018

Customer retention is a business growth, expansion and sustainability strategy. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. 3 Ways to improve Your Customer Retention Scorecard. is available on Amazon.com.

Retention 61

Retention Ideal Customer Profile Customer SME 61

Babette Ten Haken

JUNE 20, 2018

You have a nagging feeling that your post sale teams really own customer retention. When post sale teams are disconnected from customer retention, here’s what really happens. Sellers leave customer experience, customer success and customer retention in the hands of basically everyone else in the organization. Contact me.

Retention 65

Retention Hiring Customer Compensation 65

Babette Ten Haken

NOVEMBER 29, 2018

Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . And if your employees are confused, think about how their confusion translates.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

APRIL 4, 2018

Anyone out there experiencing customer retention pain? The overwhelming majority of folks who contact me equate customer retention with a dental root canal procedure. However, the first step in pivoting customer retention pain into business success is a function of how you “see” customer retention. Download here.

Pivotal 65

Pivotal Retention Customer SME 65

Partners in Excellence

APRIL 16, 2013

Customer retention is a critical issue. But it seems companies take two different approaches to customer retention. Then there are those that take a different approach to customer retention. They realize customer retention is all about creating experiences that make the customer want to stay.

Retention 92

Retention Customer Compensation Discount 92

Chorus.ai

JULY 30, 2020

Power of Customer Success and Retention The overall meeting volume for Customer Success teams was up 1% week over week, and it has remained steady over time. Proper strategic planning on the CEO’s part can energize the entire engine. “This is good news for any sales rep who’s worried that no one wants to talk to them.” “If

Retention 73

Retention Customer Up-Sell Trends 73

Babette Ten Haken

SEPTEMBER 6, 2018

How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Think about it. Because it should.

Retention 61

Retention Customer Hiring SME 61

Partners in Excellence

APRIL 18, 2013

I wrote, Customer Retention-Different Approaches , the other day. He reminded me of the terrible difficulty sales people have in retaining and growing business with existing customers, as well as the absence of customer retention strategies in many organizations. We hold sales responsible for customer retention.

Retention 97

Retention Customer Exercises Customer Service 97

Partners in Excellence

FEBRUARY 2, 2024

We had a major European Telecom company using it for customer care, retention, renewal and growth. To help the customers get up to speed, I started “shipping” an engineer with each license. These engineers helped customers understand the choices they were presented with. Let me go back to this last point.

Engineering 110

Engineering Ideal Customer Profile Lead Rank Airlines 110

Babette Ten Haken

MAY 23, 2018

Consider the impact of customer micro experiences on your overall rate of customer retention. Often, the primary catalysts for customer retention are hidden within the organization. Small experiences, over time, create a huge and critical mass impacting customer success and customer retention. And guess what?

Retention 55

Retention Customer SME B2C 55

Troops

DECEMBER 13, 2018

Joe is a Senior Manager of Solutions Engineering for Optimizely , and he manages a team of five sales engineers. As you’ll read below, by integrating sales engineers into their process, Optimizely has achieved two uncommon results—especially for software startups: Lower churn. Joe joined Optimizely as a sales engineer in 2014.

Churn 59

Churn Engineering Forecasting Positioning 59

Nutshell

JUNE 2, 2019

The problem that inspired my next steps was that renewals between 10 months and one year were dropping below 100% MRR retention. When new customers did knock on our Support team’s door, they didn’t always know what they needed, and all too frequently abandoned ship.

Retention 107

Retention Scale Customer Churn 107

Zoominfo

JUNE 1, 2023

Certain jobs, such as engineering, are probably more likely to retain stricter degree requirements. Hiring people who are looking to grow with your company can also increase retention and overall job satisfaction. Education Essential?

Hiring 130

Hiring Education Retention Engineering 130

Babette Ten Haken

NOVEMBER 20, 2019

The post Create an Invitational Business Story for Client Retention appeared first on Babette Ten Haken. Babette’s speaker profile is on the espeakers platform and on her website. Contact Babette here. Image source: Adobe Stock.

Ideal Customer Profile 58

Ideal Customer Profile Retention Education Benefit 58

Babette Ten Haken

SEPTEMBER 17, 2018

After all, we have more important things to do, selling, engineering, coding, managing. The types of experiences which fuel customer success and customer retention. Looking for a dynamic speaker on customer experience, collaboration and customer retention? That means we assume customer service is someone else’s responsibility.

Customer Service 229

Customer Service Ideal Customer Profile Customer Face-to-face 229

SalesFuel

MARCH 21, 2024

The Right Client Experience Varies by Industry Hospitality views loyalty as a growth engine. Wealth management seeks to create that sense of exclusivity that leads to increased client loyalty and retention. Loyalty rewards members to increase their amount of purchase and to return more often.

Lead Rank 115

Lead Rank Lead Scoring Loyalty Health Care 115

EyesOnSales

NOVEMBER 6, 2017

Live Webinar: Personalize Your Email Campaigns to Drive Engagement, Retention & Revenue. EST. We will be accompanied by Jon Tallman, Director Solutions Engineering at FullContact, who will share his expertise on the power of personalization. Join us on Thursday, November 9 th at 1 p.m. Join us on Thursday, November 9 th at 1 p.m.

Campaigns 45

Campaigns Retention Webinar Metrics Revenue 45

Lessonly

SEPTEMBER 22, 2021

And that’s powerful stuff— one study found that increasing customer retention rates by 5% can increase profits by 25-95%. . When done well, customer service is far from just a reactive, troubleshooting branch of your organization—it’s a proactive customer retention engine. So why is customer service important to retention here?

Customer Service 26

Customer Service Retention Webinar Metrics Strategy 26

Pipeliner

AUGUST 21, 2023

However, I pointed out that AI-generated content may not always be favored by search engine algorithms. Solely relying on AI-generated content without any human engagement may negatively impact search engine rankings. This information can then be used to create effective email campaigns and automation.

Scale 97

Scale Strategy Marketing Lead Rank 97

Pipeliner

MARCH 30, 2024

He is a luminary in revenue generation and the Managing Partner at The Revenue Engine. Advocating for a profound organizational mindset shift aimed at the overarching goal of profitable customer acquisition and retention. Significant stints at powerhouse corporations like AIG, Zurich, and Arkwright marked Tom’s storied career.

Video 52

Video Lead Rank Lead Scoring Sage 52

Babette Ten Haken

JULY 16, 2020

Consider the impact of fixing what is broken on employee and client experience, success, and retention. Now, let’s reverse-engineer the mindset holding you back from moving forward. Who in your organization understands how critical complexity is to client success and retention? What happens when everyone understands, together?

Hiring 157

Hiring Retention Smart Company Compensation 157