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Social Media Marketing for Hotels and Resorts

Social Media and Sales Strategy

Social media use by hotels for their marketing, service and branding initiatives is growing rapidly. Today a tweet posted by a customer from a hotel front lobby can reach more people than an ad in Air Canada’s in flight magazine. Every hotel group should have a Twitter and Facebook account but I don’t believe that you should stop at a nationally operated profiles. 5) Get Local.

Social Media Marketing for Hotels and Resorts | Social Media.

Social Media and Sales Strategy

Social Media Marketing for Hotels and Resorts. Social media use by hotels for their marketing, service and branding initiatives is growing rapidly. Today a tweet posted by a customer from a hotel front lobby can reach more people than an ad in Air Canada’s in flight magazine. This blog post was adapted from an article written for the Cdn Hotels Marketing & Sales Executives.

Social Media Marketing for Hotels and Resorts

Social Media and Sales Strategy

Social media use by hotels for their marketing, service and branding initiatives is growing rapidly. Today a tweet posted by a customer from a hotel front lobby can reach more people than an ad in Air Canada’s in flight magazine. It’s about instantly engaging the influencer who has announced to Twitter that they are in your lobby, or thanking the person who took the time to check-in on Foursquare while attending a conference at your hotel. Every hotel group should have a Twitter and Facebook account but I don’t believe that you should stop at a nationally operated profiles.

Hotel Hell Episode Helps Explain Coachable vs. Trainable in Sales

Score More Sales

What a vivid lesson given by the owner of the Inn that Chef Gordon Ramsey visited on his show, Hotel Hell. This episode is called “Lakeview Hotel” and you can watch via the FOX website here.

Hotels…Are You Needlessly Killing Your Repeat Business?

Sell More and Work Less

In the hotel business you have three moments to create a positive service experience for your customer. When the customer enters your hotel, during their stay, and when they are leaving. Let’s examine some recent negative experiences of mine and consider what could be done differently. The Hilton shuttle has standing room only on the way in […]. Observations from the real World client service Colleen Francis Customer Service Engage Selling Solutions Lead Up! Sales Coaching motivating employees optimizing sales Pipeline Management sales quota selling service The Sales Leade

Should A Sales Person Always Trust Their Hunches?

MTD Sales Training

John Adair tells a story about Conrad Hilton, the Hotel magnate, who was once trying to buy a Chicago Hotel. The deadline was looming for the sealed bids to be placed and Hilton submitted a bid for. [[ This is a content summary only. Visit my website for full links, other content, and more! ]]. Sales Stories sales hunches sales success

How Prospects Really Want You to Follow-Up

Jill Konrath's Fresh Sales Strategies Blog

I was sipping a large frosty glass of beer in the hotel lobby, getting ready to head home after speaking about business growth for a group of entrepreneurs. That's when Chris approached me. Success Mindset

Quality Activity Equals Quality Results – Simple?

Jonathan Farrington

General BizTalk Radio Dan McDade Dr. Tony Alessandra Michael Boyette PointClear Sales Thinker Radio St.Pancras Hotel Time Efficiency Time Management Todd SchnickTime is a huge constraint on salespeople’s activities so that when their manager asks them for more, it’s no wonder that they are overwhelmed. In this scenario, the customer has complete control. Simple enough?

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Is Entrepreneurship Dead? Talking Facts

Pipeliner

I was recently at an entrepreneurship conference, held at an upper-scale hotel in another city. Attending were budding, super-hopeful entrepreneurs out to score capital, and venture capitalists out to score “the next big thing.” I was there for neither reason. I was present mainly to keep a finger on the pulse of entrepreneurship and see […]. The post Is Entrepreneurship Dead?

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Working with the Changing Face of Gmail Inbox

Inside Campaigner

For hotel marketers and other email gurus, it is crucial to keep on top of the changes to the way email can be viewed and ensure that your message doesn’t get lost or left behind. Trip bundles allow your guests to see and package up their flight details, hotel reservations and event bookings into a neat bundle. Hotel guests want their travel information at their fingertips.

Starwood Hotel and Resorts takes Aim at Business Travelers with SPG Pro

The 1to1 Media Blog

One of the perks (or drawbacks depending on your perspective) of being a reporter is traveling on assignments. I''ve been sent to conferences in Cologne, Germany; New Orleans; Las Vegas, and Minneapolis among other cities in my career. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Loyalty homepage

Unexpected Actions Can Transform a Customer Experience - Think.

The 1to1 Media Blog

Ive stayed at Doubletree hotels before and my visits were uneventful and unmemorable. But the following day the hotel did something that went above and beyond my expectations. I returned to my room to find a cheese platter, two complimentary bottles of water, and a note from the manager thanking me for staying at the hotel. As a result, I will start looking out for Doubletree hotels the next time Im travelling. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty.

Sell More with Client Conversations

Score More Sales

While in the Concierge Level Lounge of a Marriott hotel recently, I saw a woman from the Marriott walking around and striking up conversations with guests. It is always good to see great sales skills in action. She was polite and friendly, getting everyone she approached to interact with her. Sales Tips B2B

The Increasing Demands Of Work

The Productivity Pro

Remember when we were in hotel rooms and there didn’t used to be coffee makers. Remember the first time you went to a hotel room and there was a coffee maker! Now, if you go to a hotel today, and there is not a coffee maker, now what do you think? TRANSCRIPT. The bar keeps going up. Customers are more demanding, we found that out. Do you remember those days? What’s this called?

Fascinating Fantast For Hotel Front Exterior Design

All Biz Answers

The Pipeline ? Presenting to Donald Trump

The Pipeline

Architect Barry Thalden, hotel and casino designer and one of my dearest friends for the past 50 years, tells of presenting a proposal to Donald Trump: “I managed to arrange a meeting with Donald Trump. Home About The Pipeline. Contest. Free Resources. Search. 0 Subscribers. Subscribe by Email. We take privacy seriously. Your email address will not be shared. February 2012. January 2012.

Is Entrepreneurship Dead? The Argument Part 3: Where to Start

Pipeliner

During a recent visit to an entrepreneurship conference in another city, I happened to eavesdrop on a fascinating conversation in the hotel bar at the end of the evening, between Dr. Abraham, a kind of world-weary experienced entrepreneur and a young, energetic hot venture capitalist named Doug. The first part of the conversation covered the fact […]. The post Is Entrepreneurship Dead?

Change Your Perspective, Change Your Sales

The Sales Heretic

Suppose you’re checking into a hotel. You have a choice. You could have a room with the above view or… you could have a room with this view: Which would you choose? Odds are, you’d choose the room with the first view. Of course you would. From the first room you can see [.]. Sales conference perspective sell

Heavy Hitter Sales Blog: Top 10 Annual Sales Meeting Hotel.

HeavyHitter Sales

Top 10 Annual Sales Meeting Hotel Location Ideas.   Below, you will find my top 10 hotel locations to hold a sales conference. Also, I did not want to focus on mega-hotel locations like Orlando and Las Vegas (you already know all the places there). Finally, my list is based upon reasonably priced hotels (even though some may sound expensive) and these hotels offer something   beyond the generic meeting place. Biltmore Hotel – Phoenix, Arizona. Heavy Hitter Sales Blog. Recent Posts. A Salespersons Most Important Competitive Weapon. Steve W.

Is Entrepreneurship Dead? The Argument Part 4: Entrepreneurship vs. Management

Pipeliner

On the evening of the first day, while having a nightcap in the hotel bar, I happened to eavesdrop on a fascinating conversation between Dr. Abraham, a world-weary experienced entrepreneur, and a young, energetic hot venture capitalist named Doug. I took a trip recently to visit an entrepreneurship conference in another city. The first part […]. The post Is Entrepreneurship Dead? The Argument Part 4: Entrepreneurship vs. Management appeared first on Pipeliner CRM Blog. Entrepreneurs

Customer Centricity in the City - Think customers: The 1to1 Blog

The 1to1 Media Blog

Yours may be a restaurant, boutique, hotel, or spa. Yours may be a restaurant, boutique, hotel, or spa. 1to1 Magazine. Issues. Weekly Digest. Meet the Editors. 1to1 Awards. Customer Champions. Advertise. Content Channels. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Marketing. Mobile Marketing. Sales Effectiveness. Social Media. Voice Of The Customer. Web Exclusives. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Web Exclusive Articles. Hoffmans Hot Seat. RSS Feeds. Books.

Top 10 Fun Facts About the Dreamforce Dreamboat

The Sales Insider

Dubbed Dreamboat, the cruise ship will serve as a bayside hotel for Dreamforce registrants. If you’re in San Francisco this week, you might have seen the giant ship docked at Pier 27. Salesforce.com rented the luxury cruise ship, Celebrity Infinity, to add a little more space for Dreamforce attendees. Here are 10 fun facts you probably [.]. Dreamforce Dreamboat Dreamforce 2015

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Don’t Be One of These Sales People

A Sales Guy

HOTEL SALES OR LACK THERE OF. I continue to be perplexed by hotel sales people and their lack of “selling”. I don’t expect all hotel sales people to call especially if I go through a national rep who knows the program. Is business really that good on the hotel side? Call me old school, but I believe that hotel sales people are two things: Green or Tired.

Q&A With Clyde Guinn, President, Days Inn Worldwide, Wyndham Hotel Group

The 1to1 Media Blog

Imagine you''re the president of one of the largest economy hotel chains in America. How''s this for a challenge? Your goal: deliver a consistent, high-quality on-brand customer experience across all of your properties. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Brent's Social CRM Blog: Why I Learned All I Needed To Know.

Social CRM

I'm sitting in a very nice hotel resort in Orlando after doing a social media session for American Express at this year's Black Enterprise magazine Golf & Tennis Challenge event. I'm sitting in a very nice hotel resort in Orlando after doing a social media session for American Express at this year's Black Enterprise magazine Golf & Tennis Challenge event. Brents Social CRM Blog. « A Word Or Two About Evolution | Main. Blogger Relationship Mis-management: Saying No to Madame Yes ». September 04, 2009. And I even somehow found myself labeled as a Rock Star.

Q&A: Lessons in Delivering a Luxury Customer Experience

The 1to1 Media Blog

Brant, Director, Global Guest Experience & Innovation at Dorchester Collection , a luxury hotel operator whose properties include The Beverly Hills Hotel, The Dorchester, and Hotel Bel-Air. These days, it seems as if all customers have heightened expectations for receiving consistent customer experiences. While customer expectations will vary based on each consumer's mindset going into an interaction and what they expect out of it, people who are paying for a high-end product or service typically have amplified expectations. I met Ms.

How to Plan Your Next Sales Off-Site Meeting

Sales Benchmark Index

These off-sites are usually in hotel or conference room and not in the office. Off-site meetings happen often in a sales force. Some of you are planning or will be planning one soon. There typically is a robust agenda that covers numerous topics. Those could be a review of the YTD numbers. Maybe they are around poor performing areas or planning for next fiscal year. You hate these off-sites.

Why Generosity is Good for Your Sales

The Sales Heretic

Which means I stay in a lot of hotels. As a professional speaker, I travel a lot. As a result, I have a lot of appreciation for how hard housekeepers work and how important tips are to them. At the conclusion of a recent stay, I had just left the room with my luggage when [.]. Sales business Coca-Cola marketing Philippines social media speaker strategy value

Why You Should be Worried About Your Sales Kickoff

Sales Benchmark Index

You’ve invested lots of money to secure your hotel, travel and events. I arrived at an upscale hotel and was greeted with a gift bag. The entire hotel was adorned with the company logo. Sales kickoff (“SKO”) season is under way. It’s likely you and your sales team are getting ready for yours. Perhaps you’ve done SKO every year since you assumed the role of CEO. Money was spent.

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The Power of Email Automation in the Hospitality Industry

Inside Campaigner

Automated transactional emails can be the cornerstone of a hotels' communication strategy – they share details about the transaction, include all reservation information and hotel details to ensure the guest has everything they need. They can also be automated from a number of services such as the hotel PMS or CRM and provide the customer with what they need at the time of booking.

Acting Exercise for Sales: Your Warm-Up

Julie Hansen's Sales Blog

She was always rushing from plane to taxi, from appointment to hotel. “The best actors do not let the wheels show.” ~ Henry Fonda Heather was thrilled when she got her dream sales job which involved traveling at least three days a week for a new software company. She would run through her client notes in the elevator, [.].

Join Me in Raleigh, NC on March 8 & 9 | Jeffrey Gitomer | Sales.

Jeffrey Gitomer's Sales Blog

Tweet Share I want you to join me March 8th for an afternoon leadership seminar, and March 9th for a morning sales seminar at the Sheraton Raleigh Hotel so you can make 2012 the year you dominate your market and the year you dominate your competition. Store. Online Training. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Contact. Join Me in Raleigh, NC on March 8 & 9. Share this Post.

Time = Money²—3 Leadership Tips for Stretching Your Most Valuable Resource

The Productivity Pro

If you go to a convention and pick a hotel a brisk fifteen-minute walk away from the convention center because it costs $75 per night instead of staying at the $125-per-night hotel hosting the conven­tion, you’ve devalued your time. How much do you value your time? Maybe you’ve never seriously considered the implications of that ques­tion. Avoid False Economy.

Four Training Tips: Maintaining Your Team’s Competitive Edge

The Productivity Pro

A few years ago, Nations Hotel Company invested heavily in coaching and saw an ROI of 221 percent. Regular training for your employees is integral to productivity and profitability, meaning it’s something you should never take for granted. Among other things, training: 1. Improves Confidence and, Therefore, Performance. Saves the Company Money. Earns the Company Money. Big-Time Payoff.

Sales Process Becoming More Sustainable and Good for the Environment

The Sales Insider

Salespeople are spending less time in cars, planes and hotels and more time in the office closing deals on the phone and Internet. A revolution within the sales industry is resulting in a more environmentally sustainable sales process. Executives are Read more. Inside Sales Uncategorized Environment Sales Technology

How to Get Better at Working Remotely #FutureOfWork

Mukesh Gupta

My work involves a lot of travel for me and which in turn means that I am working out of cabs or airports, Starbuck’s or hotel rooms. This could be a cafe close to our home or a hotel lobby or a co-working space that is close to our homes. Same way, I am at my creative best when I am at the Starbucks cafe and my analytical best when I am in a hotel room (or a meeting room in my office), when there is no one to disturb me. How to Get Better At working REmotely by Mukesh Gupta. I must say that I found it tough to work remotely. Stay hydrated. Click To Tweet.

A Lesson in Excellence, Courtesy of Marriott

Bob Burg's Blog

Fellow speaker, Scott Schilling shared with me that he was out of something important that the hotel doesn’t carry. Indeed, they were excellent in all traditional hotel areas; cleanliness, attentiveness, cuisine, service. Everything that — for a hotel — matters most. You are a Go-Giver hotel! And, I should have known from the start this was someplace special.

Sales Tips: Handling Requests for Brochures

Customer Centric Selling

Awhile back I was working with a prospect that provided furnished condos as an alternative to hotel rooms for consultants or support people that had lengthy engagements in a location. Sales Tips: Handling Requests for Brochures. By John Holland, Chief Content Officer, CustomerCentric Selling® - The Sales Training Company. Can you send me a brochure?". And they never will.). “I’ve What to do?

Turning a Disaster into Additional Business

Sales and Management Blog

Since neither of us like living in a hotel we leased a condo for several days on the beach in Oceanside and then spent several more days in a cabin at Big Bear Lake. This is a disaster for us—not only had we prepaid for the condo, we were tired and hungry and not in the mood to argue or go searching for a hotel for the night. . Selling is difficult. Unfortunately he wasn’t.

Five Reasons to Set Impossible Goals: Don’t Be Afraid to Push Yourself Too Hard

The Productivity Pro

He completed the book by working a solid, distraction-free 10 hours per day for three days in a row, never leaving his hotel room or connecting to the Internet. “ The only way to discover the limits of the possible is to go beyond them into the impossible. “— Sir Arthur C. Clarke, British science and science fiction writer. But I know of a man who did just that. Enough said.

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