article thumbnail

Salespeople Make This Mistake - The Dumb Question I Was Asked in a Hotel Restaurant

Understanding the Sales Force

I pulled up to the entrance of the Doubletree Hotel, greeted Chris, and we walked into the hotel restaurant. As we approached the table, a well-meaning server asked, are you an Honors member? I said, "yes.".

Hotels 221
article thumbnail

Hot Lessons from Hotel Lobbies

Sales and Marketing Management

Teaser: Sales and marketing professionals who want to personalize interactions with each of their buyer personas would do well to hang around the concierge desk at an upscale hotel for a while. read more

Hotels 134
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Artificial Intelligence: when to rely on it for your hotel decisions

Connext Digital

10 Reasons Why Every Hotel Needs a Hotel Chatbot Targeted campaigns use this data to attract potential customers by anticipating their preferences and presenting something they’re guaranteed to want – AI will be able to do this with even more irresistible precision and sophistication.

Hotels 52
article thumbnail

10 Unfavorable Selling Conditions That Prevent Sales Success

Understanding the Sales Force

Lesson #2 – The Power of Meeting Decision Makers We stopped for lunch at the best restaurant in the village, inside the hotel at which we have stayed more than sixty times in the past four years. We needed an additional night at the hotel I mentioned in lesson #1 but they were sold out. We didn’t.

article thumbnail

Hotel Hell Episode Helps Explain Coachable vs. Trainable in Sales

Score More Sales

What a vivid lesson given by the owner of the Inn that Chef Gordon Ramsey visited on his show, Hotel Hell. This episode is called “Lakeview Hotel” and you can watch via the FOX website here.

Hotels 135
article thumbnail

FDR and Sir Isaac Newton on Why Salespeople Fail

Understanding the Sales Force

There we were, in the dark, in the middle of a hotel parking lot, at 3:45 AM. The hotel fire alarm went off and we didn't want to ignore the warning that was so loud my wife and I couldn't hear each other speak. Why was every other guest in the hotel parking lot with us? Well, what if the hotel was on fire?

Hotels 341
article thumbnail

15 Things Salespeople Must Do to Make up for a Lackluster 2nd Quarter

Understanding the Sales Force

The college President's opening remarks were virtual, so we joined the Zoom stream from our hotel room and listened in. Last week we moved our son into his dorm to begin his freshman year of college.

Hotels 378