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Your Company Deserves a Better Knowledge Base Solution Than a Wiki

Guru

A company wiki is a type of knowledge management software: an updatable source of internal company information. And because Guru was founded on the idea of Slack integration, we know why: By adding an internal wiki to your comms platform, you can access your entire knowledge base without interrupting the conversation.

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Like Peanut Butter and Jelly: How Training Software and a Knowledge Base are a Perfect Pair

Lessonly

It takes thoughtful consideration to curate the right mix of enablement tools to set up employees on a path toward ongoing success—and training software and a knowledge base are a perfect pair for growing teams. Why is training software important? . Why use a knowledge base?

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How to Create a Buzzworthy Knowledge Base in Three Simple Steps

Lessonly

Behind any great knowledge management framework is a spectacular knowledge base — a centralized system that acts as the team’s one-stop shop for logging, discovering, and sharing all of the company’s vital knowledge. . There’s a fine art to developing a successful knowledge base that’s the bee’s knees. .

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HubSpot is too expensive: Saving money on software without losing features

Nutshell

A CRM is a ubiquitous piece of software, and 91% of companies with over 10 employees use one. Service Hub has cool features like a knowledge base, video creation, and document support, and also borrows select features from the sales and marketing suites like email sequences and user roles. At its core, HubSpot is a CRM.

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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate. And how often?

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Top 3 Things Your Customer Service Software Needs to Have

SugarCRM

Thus, finding good customer service software is one of the main challenges faced by companies of all sizes, regardless of their profile. If you’re also wondering which are the ingredients that make such software worthy of your attention, you’re in the right place. It is a hassle-free and facile communication method.

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How to improve help desk support via knowledge management

Apptivo

Support executives have to arm themselves with knowledge at their fingertips about every product and service, their pricing, all policies with regard to service, warranty and all probable faults that can be serviced, etc. Hence, evolved the knowledge management system as a key component of the Help Desk software.