article thumbnail

Working Through the Stages of Grief With Your Knowledge Base

Guru

Imagine you work at a startup where you’ve been in charge of knowledge management and internal communications for the past three years. In the second year, you implemented a new knowledge base tool. In the first year, you created processes that got everything running smoothly.

article thumbnail

Selling In A “Knowledge Based” Economy

Partners in Excellence

We try to address these through providing better training, tools, systems, processes—but these seem to address the symptoms and not the core issue. If we are to compete and differentiate based on knowledge and experience, how do we build and retain a strong asset base of knowledge and experience?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Best 10 Web Chat Tools in 2019

Hubspot Sales

Web chat tools can be used at almost every stage of the customer lifecycle. Take your pick from some of the best chat tools. Add this web chat tool to your website to capture new leads and engage with prospects and customers. This web chat tool allows your sales or customer service team to work with multiple channels.

Tools 126
article thumbnail

Like Peanut Butter and Jelly: How Training Software and a Knowledge Base are a Perfect Pair

Lessonly

It takes thoughtful consideration to curate the right mix of enablement tools to set up employees on a path toward ongoing success—and training software and a knowledge base are a perfect pair for growing teams. Productivity tools broadly accelerate daily work through automation or digitization. Why use a knowledge base?

article thumbnail

The 11 Best Sales Enablement Tools of 2022

Mindtickle

On top of that, without the proper tools, it’s hard to tell what problems make them miss their quota. But with sales enablement tools, you can understand the attitudes, content, and skills that help your sales reps reach their objectives. What to look for in a sales enablement tool. Only 43% of salespeople reach their quota.

article thumbnail

Customer Service Training Software: Factors & Tools to Consider

BrainShark

However, most traditional tools for delivering training (called learning management systems or LMS) aren’t built specifically for customer-facing roles, which means: It’s difficult and time-consuming to create and deliver educational content. Here are the tools we’ll cover in this article: Brainshark. Articulate. Brainshark.

article thumbnail

How to improve help desk support via knowledge management

Apptivo

Put simply, having a knowledge base to work from helps agents respond to and resolve issues faster. Keep it updated The toughest part of the knowledge base is creating one. This is even more challenging than creating a knowledge base. Make knowledge part of your team’s process 2.