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SugarCRM’s 2024 Customer Breakthrough Awards Winners

SugarCRM

The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impact using the platform and engaging with the Sugar ecosystem and SugarClub in the journey to reduce manual processes and make the hard things easier for their business and their customers.

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How to Achieve Customer Service Excellence with Sugar Serve

SugarCRM

Keep reading to see how Sugar Serve will help you improve customer interactions and boost customer retention. Sugar Serve’s Service Console features the tools you need to understand customer inquiries and quickly assess your workload. The post How to Achieve Customer Service Excellence with Sugar Serve appeared first on SugarCRM.

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How to Make CRM Match Your Business Perfectly

SugarCRM

Whether you are implementing new technology or re-imagining your current tools and processes, the first step is to ensure that your teams use them consistently and correctly. Communication is one of the most important things you can do when you are rolling out a new project or trying to give new life to the tools you already have.

CRM 49
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Three Ways a Loyalty Program Helps You Keep Customers – and Find New Ones

SugarCRM

Businesses of all shapes and sizes have access to tools that can help them boost customer retention and keep customers engaged at all stages of the purchase process. This article explores three ways loyalty programs can be used as an all-around marketing tool for current customers as well as new leads, too.

Loyalty 28
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Stay on Track with CRM on Mobile

SugarCRM

As a powerful dynamic tool, any CRM software must ensure the same functionality on mobile devices (e.g., Besides instant access to scheduling tools and calendars that prevent you from missing an appointment, your CRM data is totally available. The global mobile application market is continually rising , as it was valued at $106.27

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What Is Guided Selling And How Can It Help You Improve CX?

SugarCRM

In this case, companies need powerful AI tools to transform raw data into actionable insights. Tools with this technology behind them can guide sales reps by learning behavioral trends and suggesting the next-best actions based on precise data, historical trends, market conditions, and demographics. ML also plays a role here.

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The best Salesforce alternatives in 2021: our choice of top CRM software

PandaDoc

Some of these tools might be more suited to small businesses looking for a simple CRM to automate their sales process while others are tailored to big enterprises to handle several processes related to contact management. Before we can get to our list, let’s first go over the methodology we used to assess all these CRM tools.