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Five Important Microsoft Dynamics Themes From Convergence 2014

Brian Vellmure

CUSTOMER SERVICE: PARATURE AND UNIFIED SERVICE DESK. Prior to the week in Atlanta at Convergence, I spent a couple of days in Las Vegas with the Parature team, which had been acquired just a month before by Microsoft. Parature is one of the leaders in a growing set of vendors focused on providing customer service and support on digital channels. Major Themes. billion and 2.25

Tech vendors Microsoft and Verint bolster knowledge and customer interaction capabilities

Brian Vellmure

2104 got off to a bang today as Verint acquired Kana , and Microsoft is acquiring Parature. Both Kana and Parature enable companies to have better interactions with their customers by providing relevant answers to customer needs across channels with speed and accuracy. The acquisition fills an apparent hole in its customer service offering, and Parature makes a nice fit. All Posts Vendor Events Customer Experience Kana Mergers Microsoft Parature Verint For further comment, please visit [link].

Microsoft Dynamics CRM Online Licensing and Pricing Update for WPC: Promotions Extended and Other News

Microsoft Dynamics

This promotion provides great pricing to customers who wish to combine the capabilities of Dynamics CRM Online with the customer service capabilities of Parature, from Microsoft, the social media engagement capabilities of Microsoft Social Engagement Enterprise, or marketing automation capabilities of Microsoft Dynamics Marketing.