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Amazon, Williams-Sonoma, & Kohl’s lead ForeSee’s Top 50 Retail CX Rankings (Report)

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Each year, ForeSee produces a study to discover which retailers standout from the pack when it comes to delivering an incredible customer experience across web, mobile and in-store. The post Amazon, Williams-Sonoma, & Kohl’s lead ForeSee’s Top 50 Retail CX Rankings (Report) appeared first on ForeSee. The results.

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Please Do Not Engage in This Type of LinkedIn Social Media Marketing

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“Whether you are in retail, non-profit or services, this webinar will change the way you do business.” ” Our holiday webinar will have you ready to take on the big box retailers this year. I am not in retail nor in not for profit. #2 1 – Wrong target audience. .” 1 – Wrong target audience.

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How Do You Develop Customer Loyalty?

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For example, a satisfied customer visits a local retailer four times a year and spends an average of $50. Some retail stores such as automotive to industries such as lodging have extensive data about their customers and understand the overall value every potential customer brings to their establishment. This customer is worth $200.

Loyalty 111
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Emotions Count in Your Marketing Message or Sales Pitch

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Even though this marketing research report was geared for retailers, the data is good information for any salesperson who wants to increase sales. One of the key findings was purchasers who felt an emotional connection to the retailers are four times more likely to return to those retailers when their next need happens.

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The Quicksand of Customer Loyalty Those Nasty Complaints

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Take a moment to think about a problem that you had with a product or service provider such as a hospital, a retail store or a new car dealership. Building customer loyalty must address unsolved problems aka customer complaints. How did you feel when the complaint was resolved within your expectations?

Loyalty 132
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Value Connecting Conversations Versus Value Creation

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A recent (July 2012) research report by e-tailing group and MyBuys suggests buyers place greater value in sharing data with retailers than within their social networks especially if it enhances the shopping experience. Seth Godin defined “brand” the noun as meeting the expectations of the buyer.

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Is Buy Local for You and Not for Me?

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The purpose of this buying behavior is for local citizens to support local small businesses from restaurants to retailers to financial institutions to even B2B firms that provide solutions (products and services). In the US there is a movement to buy local.