No More Cold Calling

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Why Customer Loyalty Isn’t Always About More Choices

No More Cold Calling

I’ve walked out of many retail stores when no one even bothered to acknowledge I was there. Maybe it’s old-fashioned, but the phone works. I wasn’t cold calling , I was calling a referral—who, by the way, had no contact information on his email signature. That’s just plain rude, and it’s certainly not how to build customer loyalty.

Loyalty 249
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Is Your Toddler Texting?

No More Cold Calling

Retailers Are After Your Kids. ” What are manufacturers and retailers doing to our children? Sixty-one percent of Americans say they’re addicted to the Internet. Sadly, our kids seem doomed to follow in our footsteps, unless we can bring back balance and teach them about the importance of real relationships.

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Women Sales Leaders: From Pioneers to Modern-Day Trailblazers

No More Cold Calling

In the fall of 1905, she began teaching a class on retail sales to women through the union. And as a member of the executive committee of the Women’s Educational and Industrial Union of Boston, she had the means to provide that training. Two years later, her class had more than 100 applicants.

Hiring 379
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Truth or Lies: Can You Tell the Difference? [November Referral Selling Insights]

No More Cold Calling

I’ve walked out of many retail stores when no one even bothered to acknowledge I was there. Maybe it’s old-fashioned, but the phone works. I wasn’t cold calling, I was calling a referral—who, by the way, had no contact information on his email signature. That’s just plain rude, and it’s certainly not how to build customer loyalty.

Referrals 257
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Even in B2B, Customer Experience Defines You (April Referral Selling Insights)

No More Cold Calling

I’m sure you could “fill in the blank” for any number of retailers, and when you have a bad customer experience, you feel the need to tell people about it. When the last guy offered to write to the same people and couldn’t find a record of my previous conversations, I’d had it. I told him to cancel my purchase and refund my money.

Referrals 261
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Your Unfair Business Advantage

No More Cold Calling

Dave Garofalo shares the “outrageous” thing he has done for the last 17 years to become the highest-volume retailer of premium cigars in the United States. . (Use this same formula to add an extra six figures or more in profits to your bottom line in a surprisingly short time.).

GoldMine 180
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How to Avoid the Trash Folder

No More Cold Calling

That’s one of the reasons Amazon—with its personalized recommendations and shopping experience—has become the largest online retailer in the world. This is the age of personalization , not generalization. It’s why social media adoption has skyrocketed. No one wants to be treated like a number or blasted with generalized marketing messages.

Sage 120