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OCTOBER 7, 2013

Employee retention? Small business growth requires increasing a variety of results. With three quarters of 2013 officially over, what must you increase in your small business? Repeat customers? Customer loyalty? Sales leads? Talent management? Effective execution? Sales skills ? Social media influence or reach? Organizational efficiency?

Small Business 144

Small Business Small Business Loyalty Social Media 144

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MARCH 2, 2016

Impact learning is a one time exposure to a learning event with these retention results: 50% 24 hours later. Spaced repetition as in your arithmetic facts increases cognitive retention six times more (62%) and remembering now is from 15 years to life. 25% 48 hours later. 5% or less 16 days later. Liked what you read?

Training 70

Training Retention Education ROI 70

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JANUARY 5, 2018

This calculation quickly demonstrates how just a 5% retention in customers can create a 25 to 100% increase in profitability. Now consider those customers shop the same store in the same manner for 10 years. The satisfied customer has a total customer value of $2,000 while the loyal customer is worth $26,000.

Loyalty 111

Loyalty Customer Automotive Retail 111

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FEBRUARY 13, 2016

R – Retention. You must listen for retention because the information you are receiving is critical to your sales success. Here is where the verbal words and non-verbal gestures along with the syntax (speed, pitch, volume and emphasis) are very important. A – Agreement. “Did you really hear what I said?

Retention 70

Retention Twitter Facebook LinkedIn 70

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DECEMBER 9, 2014

The participants may appear to be very jazzed after the sales training session, but forget any long term retention. Yet small business owners and those in sales management continue to be offered these unsustainable sales training engagements. Information overload does nothing except frustrate learners.

Training 175

Training Small Business Small Business Guarantee 175

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SEPTEMBER 8, 2017

For example, sales training during the holidays usually lacks short and long term cognitive retention. Possibly the salesperson knows even though his or her solution is efficient, it may not be effective. People have their minds elsewhere. ” Such a schedule may be efficient and yet it is not effective.

Referrals 106

Referrals Sales Leadership Retention Vendor 106

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MARCH 11, 2016

R – Retention is essential. Many others may have heard what you are now hearing, but failed to listen for retention. A – Agreement is where you begin to build trust. Within the word agreement there is an implied contract.

Conversion 70

Conversion Ideal Customer Profile Customer Retention 70

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NOVEMBER 20, 2014

Retention is hearing what was actually said. Additionally the word agreement implies a subconscious contract. Agreement provides a springboard for further development of the relationship especially in its earlier stages. This suggests the leaders have placed their agendas to the side.

Retention 163

Retention Facebook Competition Meeting 163

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MARCH 5, 2016

Add another 24 hours and that cognitive retention drops another 50%. After 2 weeks if we never revisit what we learned from our leadership and sales training, our long term memory retention (learning) is down to under 5%. If you disagree, remember cramming for those high school and college tests? How much did you actually remember?

ROI 70

ROI Training Ideal Customer Profile Retention 70

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JULY 5, 2013

Next is cognitive retention through the establishment of the learning schedule. This cognitive retention reduces down to under 10% after two weeks. Expand cognitive retention over numerous weeks. A one or two day workshop even if it is in half days is full fledged insanity. This allows opportunity for feedback and practice.

Banking 136

Banking Training Infusion Retention 136

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JUNE 24, 2014

If we want to improve our results from increase sales to retention of workforce to relationships with both internal and external customers, then learning our external biases as in this case Judge as well as our internal ones is necessary.

Sales Leadership 127

Sales Leadership System Retention Energy 127

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SEPTEMBER 21, 2014

I told the potential client I would do what he wanted, however from a retention and engagement experience I have found the “brain will only absorb what the butt will endure.” I took a risk and suggested 2 – 4 hour leade4rship training work shop. ” Yes inspiration does come from many sources.

Social Media 140

Social Media Compensation Retention Small Business 140

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SEPTEMBER 11, 2014

My understanding of psychology and observations of human behavior always had me questioning this study as a solid way to understand internal delayed gratification and its connection to cognitive retention. This week I came across an article that actually dispelled this particular marshmallow myth of self gratification.

Study 124

Study Education System Retention 124

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FEBRUARY 16, 2013

So as you read that new book or hear that inspirational speech, begin to actively use the power of three to enhance your cognitive memory retention and this step will begin to unlock how to get to where you want to be. Share on Facebook.

How To 137

How To Retention Energy Facebook 137

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JANUARY 6, 2013

Since my self leadership behavior has become very intentional, I have discovered my active listening has dramatically improved especially in the area of retention. Then suddenly I am thinking what gives when he concludes his homily.

Small Business 139

Small Business Small Business Loyalty Retention 139

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DECEMBER 7, 2016

Customer loyalty retention plan. Instead they engage in Captain Wing It Behaviors where they spray their marketing and sales activities all over the wall and then pray something will stick. Because of all these Captain Wing It behaviors, there is usually no: Ideal customer profile or profiles. Marketing plan. Sales plan. Financial plan.

Ideal Customer Profile 70

Ideal Customer Profile Forecasting Loyalty Sales Forecasts 70

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SEPTEMBER 13, 2017

I knew that a one time learning event provided very little long term cognitive retention. Later as I established my own executive coaching and consulting practice, I had numerous sales opportunities where the client wanted a quick fix. How can anyone change his or her behavior when he or she forgets the knowledge to change that behavior?

ROI 96

ROI Retail Coaching Retention 96

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APRIL 11, 2014

For her this hiring and retention process took over 18 months before she found an employee who could maintain a drug free status. Her position was for a quality assurance person and paid a beginning $35,000 entry salary. As her manufacturing small business was in the food industry, she was compelled to have random drug trusting.

Small Business 126

Small Business Small Business Salary Retention 126

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JUNE 1, 2015

The sales training should be spread over several weeks with follow-up sessions because a one time exposure to a learning event results in less than 2% retention after 16 days. Multiple exposures to the same learning event increase cognitive retention up to 85%.

Training 70

Training Hiring Small Business Small Business 70

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DECEMBER 5, 2016

” Increasing customer retention rates by 5% increases profits by 25-95% (Source: Bain & Company). There are other salespeople vying for your newly acquired customer. Staying in contact with him or her is essential. Again, this is where you must have a “keeping process.” Today, not so much.

B2C 70

B2C Follow-up Retention CRM 70

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AUGUST 11, 2016

a 5% increase in customer retention can increase a company’s profitability by 75%. Everyone is 100% committed to increasing sales because they recognize their own actions impact business growth somewhere along the “supply chain.” ” Additionally the cost of external customer turnover is equally prohibitive.

Distribution 70

Distribution Retention Facebook Trends 70

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JANUARY 7, 2013

Promotion from within saves dollars (green) and has a greater chance of sustainability (employee retention) than taking a change on hiring from the outside. Additionally, many employees already have established relationships with both internal customers (fellow employees) and external customers (paying clients.)

Small Business 127

Small Business Small Business Policies Promotion 127

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JUNE 26, 2014

Poor talent management from recruiting, onboarding and retention. Other “Why” reasons why for the failure of noted sales and leadership experts could be: Not process driven. Misalignment between strategy, structure, processes, rewards and systems (Galbraith 5 Star Model). Elephant gun to kill a fly solution.

Hiring 130

Hiring Positioning Retention Twitter 130

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APRIL 20, 2013

Maybe I believe people should just actively listen and listen for retention. Maybe it is because I believe everyone should do his or her job to the best of his or her ability. If not, find a new job. Maybe I believe people should follow the procedures, rules, etc. Today I made a lodging reservation for next week.

Customer 156

Customer Customer Service Retention Facebook 156

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NOVEMBER 1, 2016

To focus only one type of learning delivery channel will not deliver a significant return on investment (cognitive retention). Blended learning means face to face, in person; online; group learning and self directed learning. Imagine for a moment, being coached for a sport via a webinar or some other online channel.

Coaching 70

Coaching Sales Coaching Face-to-face Sports 70

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OCTOBER 24, 2016

The cash box is drained because a one time exposure to a learning event after 16 days results in 2% cognitive or memory retention. The quick fix paradigm is another one that should be deep sixed! Unfortunately, the exact opposite happens. Another paradigm to be changed revolves around leadership and management.

Commission 70

Commission Retention Facebook Exact 70

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APRIL 20, 2016

Two plus weeks down the road, your cognitive retention dropped to under 10% and by some research reports to 2%. Think back to taking those college finals (when they did college finals). You may have studied all night and by the time of the actual final, you probably remembered 50%.

Training 70

Training Motivation Retention Facebook 70

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NOVEMBER 14, 2013

For years, we know the following: From a cognitive learning perspective that a one day workshop delivers around 2% memory retention after 2 weeks. From a development perspective that without a focus on attitudes and habits, skills and knowledge alone will not make an unhealthy organization healthy.

Small Business 145

Small Business Small Business Coaching Face-to-face 145

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DECEMBER 12, 2012

” Tip number two is all about retention. This first way starts with recruiting and requires small businesses to know the talents require for each position. This approach uses a more traditional approach of “We find you” instead of the current practice “You find us.” Employee turnover is costly.

Small Business 145

Small Business Small Business Hiring Webinar Metrics 145

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OCTOBER 15, 2014

This type of scheduling allows for better retention; the opportunity for application and feedback and works to address the real problem lack of trust. He listened to my suggestions and quickly came to agree this was better.

Sales Leadership 160

Sales Leadership Small Business Small Business Face-to-face 160

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MAY 21, 2012

In the posting over at Training Industry , the author, Robert Bogue, suggested the following “Everything You Think Know About Learning Retention Rates Is Wrong.” ” He then explained himself in the first paragraph specific to these percentages of what we retain all based upon Dale’s Leaning Model: 5% of what we see.

Coaching 158

Coaching Training Education Sales Coaching 158

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APRIL 7, 2015

Sure sales training fails because: Scheduling that fails to work with long term cognitive retention. I continue to sit back in amazement because the real reason behind “I want sales training” is ignored. Learning objectives that have not been updated in 5 to 25 years.

Training 70

Training Small Business Small Business ROI 70

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FEBRUARY 3, 2015

By listening to the audio CD at least five times, long term memory retention is dramatically increased. When the material text is duplicated on an audio CD, the salesperson can hear the text and begin to remember it. Attitude Is the Answer to Better Sales Training.

Training 70

Training Positioning ROI Retention 70

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MAY 20, 2015

Reduce customer loyalty and retention. By taking this action they probably: Lose sales because the are concentrated on the many and not the few. Increase stress because current sales quotas are not being attained. So how do top sales performers know what cards (sales leads) to hold and those to fold? #1 1 – Know Your Ideal Customer.

Ideal Customer Profile 70

Ideal Customer Profile Lead Rank Lead Scoring Small Business 70

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SEPTEMBER 27, 2011

Measure customer satisfaction and retention. Sales Training Coaching Tip: One key talent is the ability to consistently set and achieve personal goals. Promotion of salespersons again requires measuring three times. Measure current performance against stated goals. Outsourcing.

Hiring 132

Hiring Outsourcing Services Lead Rank Lead Scoring 132

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JANUARY 20, 2012

During a mastermind discussion this past week, one of the members shared the first step for cognitive retention is a window of 17 seconds according to ongoing brain research. Finally, to ensure retention within the long term cognitive memory, another review at 8-10 hours is required. Credit www.sxc.hu.

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Research Retention Networking Facebook 87