telesales 
The Pipeline
MAY 27, 2013
My first sales job was telesales, the first things I was taught was that I had to listen for things other than words. Remember that the lack of body language cuts both ways, while they can’t see you, you can’t see their reaction either, so you have to sharpen you other senses.
The Pipeline
JANUARY 16, 2013
When working with outbound telesales people, They often want the secret words, the hooks that will get the prospect to say yes. And I’ll bet that when you don’t win a deal, and you don’t understand why, it came down to what the buyer saw as your intent vs. the intent of the seller he awarded the deal to. Intent even trumps skills.
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