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Surviving Tough Times….

Partners in Excellence

As I work to advise them, I stumbled on something I wrote in early 2001, another period of economic challenges. Since 2001 we’ve been through slowdowns a couple of times. ” Surviving Tough Times, Things We Have Learned (early 2001 version) The past year has created new professional and personal challenges.

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Emotions Are Your Customer Experience Reality

Increase Sales

And it is those very same emotions that are guiding each and every customers experience specific to the points of connection. Again, points of connection are everything your customers see, hear, touch, smell, taste and feel. Extensive customer service research by Rosenberg has shown customer behavior can be predicted by emotions.

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How Salespeople can avoid “Customers from Hell”

Selling Essentials RapidLearning Center

Ever have a “Customer From Hell”? When you have a customer like that, the conventional wisdom is that you should “fire” them – get them off your books so you can turn your attention elsewhere. What emerged from the answers was a set of three problematic customer expectations. Unrealistic expectations.

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6 Ways To Make Sure Your Customers Get The Message

SBI Growth

Yet, as you walk down the hall – you have this feeling of hoping that customers will get your message. For example, FedEx uncovered customers wanted to not only get their delivery there by 10 am the next day – but they did not want to miss the deadline for pick-ups nor miss Johnny’s little league baseball game that started at 6pm.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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The Importance of Branding in Today's B2B Customer Acquisition

SBI Growth

The purpose of this blog article is to highlight the importance of branding for B2B customer acquisition. Three Reasons Branding Principles are Crucial to Customer Acquisition. The following are three reasons branding is crucial to customer acquisition: 1. Be careful not to gut branding advantages in the process.

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Winning by Design’s Emilia D’Anzica Has No Fear of Constantly Seeking to Improve as a Customer Success Consultant

Chorus.ai

Emilia D’Anzica says growing up around her family’s pizzeria in Kelowna, British Columbia, caused her to gravitate naturally toward a career in customer success. That put me right in front of customers — and I’ve been focused on them ever since.”. Right now, I’m working on customer success engagements with five clients,” she says.

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