Social Media Is a Marketing Tool Not Just for B2C – But Also for B2B By Debbie Laskey, MBA
Increase Sales
JUNE 26, 2013
Companies can respond to complaints in real time thanks to Twitter and Facebook, and in the process, customers who are angry and dissatisfied can become happy customers. The business uses social media channels, Twitter and/or Facebook, to voice its concerns and then waits just like everyone else for a response and a resolution of its problem.
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