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Why it pays to get all tangled up with your customers

Selling Essentials RapidLearning Center

Are your customers satisfied with the products and services you provide? Thing is, in surveys up to 50% of “satisfied” customers say they’d happily switch suppliers. Research shows that it’s the pain your customer would feel if they were to stop doing business with you. Congratulations. But that’s a mistake.

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Marine Instruments: Optimizing Customer Service

SugarCRM

Established in 2003, Marine Instruments is an industry leading company in the development of electronic equipment for the marine environment. The lack of a centralized customer view and the heavy presence of siloed, fragmented data made it impossible to run the business as efficiently as desired.

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How Many Days Should a Sales Manager Spend in the Field Sales Coaching?

Steven Rosen

I was sitting in with a customer who is a sales force excellence expert and he asked me, “what do you see in the industry in terms of the number of days that sales managers are expected to be out in the field sales coaching ?” Sales managers who spend more time in the field sales coaching outperform those that don’t!

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New ReferenceEdge Release Completes the “Final Mile” by Coordinating Sales Reference Calls

SBI

the only native customer reference technology for Salesforce®. This new capability automates the logistics coordination of setting a reference call between a customer and a prospect. When a customer reference contact is confirmed, the salesperson initiates contact via Calendar Coordinator, which has all the necessary information.

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Best time to ask for a referral? Listen for warm words from your buyer

Selling Essentials RapidLearning Center

Or a few weeks later when the customer has had a chance to see how well your product works? Sales and marketing professors at Western Carolina University and Georgia State University surveyed 406 customers of a B2B service to see under what conditions they were most open to giving referrals. The real answer is: It depends.

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GTM in the UK: What To Know About B2B Data Privacy Compliance

Zoominfo

As a data privacy specialist in the UK, I often hear this question from customers and prospects: “How do we remain compliant as we expand into new regions?” How ZoomInfo Supports Your Privacy Compliance ZoomInfo’s platform contains a number of features to support our customers without compromising data privacy.

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Is B2B Buyer Confidence Stalling Your Deals?

Alice Heiman

By the same measure, help the customer make the best decision and if that’s not your product, get to that answer as quickly as possible. Highlights of this Episode: [5:48] The number one thing we need to solve in B2B commerce is customers’ lack of confidence in their ability to make complex decisions on behalf of their company. [6:12]

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