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Angry customer? Why that’s actually good news for you

Selling Essentials RapidLearning Center

Is it fun to encounter a customer who’s spitting mad about something you sold them, a late delivery, or an after-sales service failure? The implication of this state of mind is that these customers haven’t given up on you. But of course, neither response gets the customer what they want: a solution.

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Small Business Mastery: Turning Challenges into Opportunities

Pipeliner

Online Sales Magazine and Pipeline CRM, alongside John Nieuwenburg , a seasoned business coach since 2004, I ventured into the world of small businesses. With the rise of more intuitive interactions with technology, adapting to and leveraging AI could be a game-changer for meeting evolving customer expectations.

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How Can Small Businesses Effectively Manage Their Time and Resources? (video)

Pipeliner

Online Sales Magazine and Pipeline CRM, and John Nieuwenburg , a professional business coach since 2004. They discussed the shift towards more natural language interactions with AI and the need for businesses to adapt to these changes to meet customer expectations.

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We’re Long Past Our “Use By Date”

Partners in Excellence

I remember in 2017, taking great joy in bringing a can of something that said, “Use by 12/2004.” ”) But as I look to much of what we do in business/sales/marketing/customer experience, so many of the things that we to are long past their “Use by dates.” ” The world has changed!

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How you manage makes a difference

Sales and Marketing Management

Bad risks can land you in trouble with your firm, your customers and even the law. The disposition of the sales manager extends to the reps and to the customers. If you want sticky customer relationships and to differentiate your brand by great service, you need to cascade a culture of recognition, support and risk-taking from the top.

Journal 180
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Sales Talk for CEOs: How to Become a Trailblazer in a New Market with Amy DuRoss (S2:E9)

Alice Heiman

Personalized medicine—designing custom therapeutics for each patient to cure diseases like cancer—is a whole new terrain in the pharmaceuticals industry. During the episode, Amy talks about how Vineti got its start with one customer who took a chance on the company because they shared the same passion and vision. About Our Guest.

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Sales Talk for CEOs: Finding Success Through Channel Partners with Barb Kinnaird (S2:E13)

Alice Heiman

Lack of clarity on who the core customer is. “I think we’re on the right path with the core customer being the channel partner,” says Barb. in August 2004, Dr. Kinnaird has held several key management positions including responsibilities for Product Development, Quality, Regulatory, Manufacturing and Sales.