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How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. How you do it is less important than that you train everyone to use it. What to do?

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Survey: Post-training activities are key to success of anti-harassment training

Selling Essentials RapidLearning Center

Of all the forms of employee training, harassment prevention training is perhaps the most vexed, difficult and — frequently — unsatisfactory. It can also be hard to tell if anti-harassment training is working to curb harassment in your workplace. There was one exception, however: post-training activities.

Survey 52
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The Hidden Talent in Your Ranks

Sales and Marketing Management

Rather than battling for new hires in an uber-competitive job market, smart companies are moving to train and promote from within. In fact, Research from Gartner-owned CEB found that median time to fill posts increased by 30 business days, or six weeks, between 2010 and 2017. Tight Times Yield Smart Strategies. According to the U.S.

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5 Outcomes to Expect When You Implement Effective Sales Coaching [New Research]

Hubspot Sales

High-revenue growth companies are seeing the payoff; 54% of high-performing companies are using sales coaching more than in the past, and 60% use sales coaching as an integrated part of a sales training program. learning professionals responsible for sales training, uncovered that coaching is a long-term investment, but there is a payoff.

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The Biggest Threat to Sales Teams in 2018 Isn't Losing Clients

Hubspot Sales

A quick Google search or skim through your favorite sales blogs will show article upon article about how to hire the perfect reps, increase customer retention, and write the perfect sales job description -- for good reason. In 2010 -- a mere eight years ago -- 44% of respondents reported an average sales tenure of more than three years.

Hiring 111
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What Contributes to Sales Success?

Anthony Cole Training

Dont miss "5 Ways That Managers Can Impact Sales This Year in the May-June 2010 SalesforceXP magazine! Leadership Training (2). sales management training (4). Sales Training (5). training sales (25). Tony Cole, Founder and CEO of Anthony Cole Training Group. Sales and a Fish Story. Increase Sales (22).

Hiring 136
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The Sales Leader's Guide to Performance Management

Hubspot Sales

Employee retention in the sales field continues to be an issue. years , down by half from 2010. High-performing sales teams are twice as likely to provide ongoing training to reps than low performing teams. A sales performance management plan adds structure and accountability to your training process. Optymyze.

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