3 Essential Tips For Providing Great Customer Service

MTD Sales Training

Providing unparalleled customer service, and after the-sale service, in today’s marketplace, is essential in maintaining customer loyalty. Check it Out Following are three mission critical points for providing good customer service. Today’s modern and educated buyer demands more for less, and is always aware of alternative options, including alternative vendors and competitive offers.

The Plastic Customer Service Phenomenon

Increase Sales

Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. Do you feel special and of value when you hear these lame attempts to demonstrate caring customer service? How many of your customers actually took action by making that critical sales referral to your business?

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Exceptional Customer Service Is Effective Business Communication

Increase Sales

Today when facilitating a talent management debrief specific to emotional intelligence, I made the following statement: All exceptional customer service is effective business communication. Since emotional intelligence has the potential to improve business communication as well as better manage conflict in the workplace, then it stands to reason effective business communication makes customer service exceptional. Exceptional customer service just does not happen.

The Disconnect in Healthcare Customer Service

Increase Sales

” How many of us have experienced similar healthcare customer service? Later that same day I had a conversation with a colleague who was sharing her frustration with some healthcare customer service from a local provider. This is not great healthcare customer service. A little professional healthcare customer service not to mention compassion would have been nice. Why is there this disconnect in healthcare customer service?

2012: The Year of The Webinar | Jeffrey Gitomer | Best Webinar.

Jeffrey Gitomer

2012: The Year of The Webinar. Gitomer | January 31, 2012 | Leave a Comment. Tweet Share 2012 is the Year of the Webinar. Customer Loyalty. There is no time like the present to change things up in 2012 to ensure its better than 2011! Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Return to top of page Copyright © 2012 All Rights Reserved. Store. Online Training. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey?

Sign Up For My Yes! Attitude Webinar: February 29th, 2012 | Jeffrey.

Jeffrey Gitomer

Attitude Webinar: February 29th, 2012. Gitomer | February 22, 2012 | Leave a Comment. Attitude webinar on February 29th, 2012! Every employee in every company needs a foundation of attitude in order to create a successful work environment, successful relationships with their customers, and ultimately a successful business and life. Customer Loyalty. There is no time like the present to change things up in 2012 to ensure its better than 2011! Store.

Sign Up For My Break Down Barriers Webinar: March 21st, 2012

Jeffrey Gitomer

Every customer has objections. I’d like to personally invite you to join me for my upcoming Break Down Barriers To Make The Sale webinar on March 21st, 2012! Attitude Customer Loyalty General Jeffrey Webinar Overcoming Objections Presenting Sales Success attitude training book on attitude corporate sales training customer service gitomer Jeffrey gitomer jefrrey gitomer professional sales training sales books sales leadership selling skills success principles

What I Learned from Oprah about Customer Service ? Score More.

Score More Sales

What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? All told, it was a most fantastic weekend where it was reinforced to me: Don’t forget who your customers are. How do YOU treat your customers so that they talk about your business? Now I AM jealous. : -) Treating your customers well is sop important, isn't it? © Score More Sales 2001 - 2012

Excellent Customer Service Will Be THE Differentiator

Jonathan Farrington

So before I launch into today’s post, I think you will enjoy this: “ The Grocery Bagger ” Customer care has become the most important issue facing businesses in every market: Customer care programs come under a number of titles – customer services, customer satisfaction, customer focus, customer orientated etc. Inconsistent Customer Care. What Is Customer Care? Customer Requirements.

9 Ways to Find Out if Your Customers Think You Are a Sales Leader

The Sales Hunter

What I’m talking about is would your customers say you are a sales leader? But the real payout is in how our customers view us. As you read through the list, ask yourself how your customers would likely answer the questions. Do you provide you customers with insights they are not getting from any of your competitors? Do your customers ask you for your input in things that go beyond what you sell? When issues arise with the customer, are you point person?

Why Bad Salespeople Attract Bad Customers

The Sales Hunter

Have you ever wondered what types of customers are attracted by certain types of salespeople? Without a doubt, I can say the reason some companies wind up with more bad customers than others is because they have more bad salespeople than others. This is not a proclamation that if you don’t have any bad customers it means you have only good salespeople. Copyright 2012, Mark Hunter “The Sales Hunter.”

Is Your Price Attracting the Customers You Want?

The Sales Hunter

Too many times companies lower their price all for the sake of building the business, but all they wind up doing is attracting customers who don’t appreciate or value the full price. These customers are many times driven solely by price; therefore, if they had to pay full price to receive what it is you’re selling, they wouldn’t do it. I’d say the cost is high, because it tells every other customer who did pay full-price that they paid too much.

Quit Saying “Honestly” and “To Tell the Truth” Unless You Are a Liar

The Sales Hunter

Allowing the customer to have confidence is a requirement if we expect to close a sale. You have to use different descriptive words that allow the customer to feel what it is you’re saying without giving them any sense to doubt anything you’ve said. It’s not what you think the meaning of the word is; it’s what your customer thinks the meaning of the word is that can and will do damage to your ability to close a sale.

Average Salespeople Talk About Their Products. Great Salespeople Talk About Their Customer’s Business.

The Sales Hunter

Do your customers really care about what it is you sell? Sorry, but more times than not, the customer’s interest level in what you’re selling is at best top-level only. If this is the case, then why do you spend the limited amount of time you have with your customer talking about things your customer really isn’t interested in? Our customers have to be strong and healthy. Copyright 2012, Mark Hunter “The Sales Hunter.”

Stop Closing Sales and Start Providing Value, or Lose to Price | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer

Jeffrey Gitomer

Hers’s another question for you – Is it more powerful for you to ask for the sale or for the customer to ask, “When can we get started?” Tweet Are you trying to figure out some manipulative way of closing the sale or asking for the sale? Or worse, are you wondering when the best time to close is? ” There are 9.5 key areas where value can be perceived. Learn them on this video: [link].

VIDEO: Definition of Value? Better Check with the Customer!

The Sales Hunter

Too many salespeople overlook this fundamental rule — the customer defines value, not the salesperson. The salesperson’s objective is to get the customer to share what they (the customer) want and need. If you want to maximize your close ratio and your profit, you must stop being the salesperson who shows up with all the answers and “tells” the customer what is value.

Creating your own Customer Service Problems

Engage Selling

Why would you purposefully create a bad experience for a customer who has chosen to do business with you when many competitive options exist? Observations from the real World

VIDEO SALES TIP: Focus on Your Customer’s Outcomes

The Sales Hunter

Your customer really doesn’t care unless you can help them reach their desired outcomes. If you want to be an extraordinary salesperson who has a lot of success, then focus on your customer’s outcomes way more than you focus on your product’s features. This seems like simple advice, but you would be amazed at the number of salespeople who stall out at being average because they don’t become skilled at understanding what the customer really wants.

Never End a Sales Call With “I’ll Send You Some Information”

The Sales Hunter

Although you might think you’ve done a good job, what you’ve really done is give the customer an excuse to end the meeting. If your sales process requires several sales calls, then saying you are going to send them some information can work — but only if you’ve been able to first uncover the following: A specific need the customer has shared with you that you believe you can help them with. Copyright 2012, Mark Hunter “The Sales Hunter.”

The One Thing You Absolutely Should do Sunday Night

The Sales Hunter

Take advantage of this by sending out emails to a few key prospects and customers, with a quick note from you and a link to an article of interest. Don’t miss the opportunity to connect with your prospects and customers with this unique gesture. Copyright 2012, Mark Hunter “The Sales Hunter.” Blog Customer Service Professional Selling Skills Prospecting customer service email prospect prospecting

Caution: Beware of Salespeople Posing as Salespeople

The Sales Hunter

I understand that, but let’s get real — checking sports websites to see how your team is doing instead of picking up the phone and calling a customer is a whole lot less productive. You can’t eat excuses and if you think business is just going to fall into your lap, then go ahead and plan on moving into customer service. Copyright 2012, Mark Hunter “The Sales Hunter.”

Quit Talking About You. Your Customer Doesn’t Care.

The Sales Hunter

We were talking about how to engage the customer in a conversation. Too many in the group were talking about how they share with the customer results of things they’ve been able to do for other customers. Sharing what I refer to as testimonial information with a customer can be a great approach, if it’s done right. Do you think the customer cares about you? If you’re determined to talk about yourself, then wait for the customer to ask you.

Salespeople Who Give Discounts are Not Salespeople

The Sales Hunter

When a salesperson offers a customer a discount, what they’re saying is they have not been able to do a good enough of a job demonstrating value to the customer. Rather, I think they’re a customer service person at best. Reason I say this is because the role of the salesperson is to demonstrate value and to be able to understand a customer well enough to know how to demonstrate value. You do that by listening to the customer.

Is it a Sale if You Don’t Get an Order?

The Sales Hunter

Sales is about relationships and it’s about understanding and valuing what the customer is sharing with you and the customer doing the same with what you share with them. If the customer doesn’t buy you, how do you expect them to buy what you’re selling? A simple rule to follow is the more the customer buys, the more they’ll be willing to pay for what you’re selling. Copyright 2012, Mark Hunter “The Sales Hunter.”

How Do You Show Thanks to Your Customers?

The Sales Hunter

How do you show thanks to your customers? We all like to think we’re thankful for our customers and those people we come in contact with, but let me share with you another benefit that gets lost in the context of business. Copyright 2012, Mark Hunter “The Sales Hunter.” Blog Consultative Selling Customer Service leadership Professional Selling Skills appreciation appreciative consultative selling customer service sales leadership thank you

Sales Strategy: Managing the Year-End Calendar

The Sales Hunter

The last thing you want is to have a customer cancel an appointment you have with them set for Dec. One other strategy I’ve found effective is to make sure you’re pro-active in telling customers how important the meeting is to them. Many times customers find themselves chasing their own time at the end of the year and will in turn look to cancel things on their calendar they don’t think are important. Copyright 2012, Mark Hunter “The Sales Hunter.”

Are Your Customers Buying You or Your Products?

The Sales Hunter

We all know the sales principle that says customers buy the salesperson first and the product second. The problem was he thought he was so successful because of his selling skills and the way he could quickly size up a customer and close the deal. Ask customers why they buy from you. Follow-up with customers after the sale. I’m amazed at the number of salespeople who really can’t answer why customers buy from them.

Customer Retention, Customer Service, Customer Experience The Rant Goes On

Partners in Excellence

I’ve spent hours on the phone with customer service representatives. Each time, I have to go through the same story, give them the same customer numbers, email addresses, problem ID’s. Brock, we are dedicated to customer service and solving your problem. However, I am forced to care about their problems, because if I don’t respond, the problem is closed as “solved, customer happy.” Related posts: Customer Retention, A Rant.

Certain Words Could Be Sending the Wrong Message

The Sales Hunter

Those could be the exact words, though, that are sending the wrong message to your customer or prosp ect. Copyright 2012, Mark Hunter “The Sales Hunter.” Blog Customer Service Professional Selling Skills Prospecting customer service professional selling skills prospecting sales prospect sales prospectingThere are some words we say without even thinking about them.

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Are Cancelled Appointments Really a Complete Loss?

The Sales Hunter

A prospect or customer cancels an appointment. ” If a customer cancels an appointment, the last thing you should assume is that you lost the sale. Prior to the rescheduled appointment, contact the person and share additional information about your product or service with them. Copyright 2012, Mark Hunter “The Sales Hunter.” It’s happened to every salesperson at one point or another. Frustrating, right?

Have Testimonial Letters Visible When You Meet with a Client

The Sales Hunter

Regardless if the customer you’re talking to asks you about the note, the impact is the same. The magic is in helping to build your confidence and sales motivation, because you will be reminded that you you help customers. Clients will help you out, especially if they know the letter is only going to be used in one-on-one customer meetings. Copyright 2012, Mark Hunter “The Sales Hunter.” Clients are nosey. They will always look at what you have.

Quit Confusing the Customer!

The Sales Hunter

Case in point is when the customer with whom we are dealing seems to be a little confused and possibly appears to want everything. We do this by throwing out all kinds of information about what it is we sell — and then we even go so far as to try to get the customer to buy everything in one transaction. Typically the only thing that comes out of something like this is a customer who is even more confused. We need to quit confusing the customer.

Listen, Excellent Customer Service is going to become THE Differentiator

Jonathan Farrington

Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc. Their common theme is meeting the customer’s requirements and ensuring that all aspects of the business contribute to customer satisfaction. Inconsistent Customer Care.

Voicemail Messages that will Kill a Sales Lead

The Sales Hunter

Copyright 2012, Mark Hunter “The Sales Hunter.” Blog Cold-Calling Customer Service Phone Sales Tips Prospecting customer service phone sales phone skills prospect prospecting sales call sales prospectingYou’re excited over the lead you just received. You know it’s a good one. In fact it’s the type of lead where you know you can make it a one, at best a two, call sale. Problem is your calendar is hammered.

Leads 161

They Bent Over Backwards To Satisfy The Customer

MTD Sales Training

I had to share it with you and I have a couple of questions for you after you read this short story and example of customer service at its finest! Excellent Service = More Sales. We explained to Steve O, that neither the food nor the service was the problem, but simply a poor menu choice; but Steve would not accept such as an answer. I thank John for relaying that experience and I can tell you that poor service can ruin a great meal.

Relationship Selling? Is There Such a Thing?

The Sales Hunter

The concern I had with the person and his reliance on building the relationship is he wasn’t doing enough to help the customer understand the needs they might have and how he could assist them. He’s allowing the customer to drive the process. In particular, it is very effective in industries or sales channels where there is a limited number of customers. Copyright 2012, Mark Hunter “The Sales Hunter.”

The Myth of Selling What You Love

The Sales Hunter

A salesperson may like what they sell for a few very good reasons, but what happens when they encounter a customer who doesn’t like the product or service for the same reasons the salesperson does it? Selling is about helping people and that means you might be selling something you don’t like, but if it helps the customer with the benefits they’re looking, that’s fine that you don’t like it. Copyright 2012, Mark Hunter “The Sales Hunter.”

VIDEO: Three Fatal Mistakes When Giving Your Price

The Sales Hunter

Copyright 2012, Mark Hunter “The Sales Hunter.” Blog Closing a Sale Customer Service pricing Professional Selling Skills Sales Motivation closing closing techniques profit sales closing techniques sales pricingIf you are not closing more sales at full price, the reason could be three fatal mistakes you are making. You may not even be aware of these mistakes. In fact, most salespeople make them at one time or another. You can eliminate them, though.

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What Have You Learned Lately About Your Customers?

The Sales Hunter

There is always something new you can learn about your customers. And this is true whether they are new customers or long-term accounts. If you pay close attention, you will see that there are often dramatic changes in customers’ industries or companies. As for asking the right questions, what I mean is regularly touch base with your customers and ask them open-ended questions that get them talking. Copyright 2012, Mark Hunter “The Sales Hunter.”

Calling a Customer to Ask About the Weather? Why?!

The Sales Hunter

Don’t be so stupid as to ask your customer what the weather is like. This applies to both a customer and a prospect. Copyright 2012, Mark Hunter “The Sales Hunter.” Blog Customer Service Phone Sales Tips Prospecting customer customer service prospect prospecting sales call selling skillsThis rates in my book as one of the most stupid questions a salesperson could ever ask. How’s the weather?