Zoominfo

NOVEMBER 25, 2020

ZoomInfo conducted an analysis of 60 million professionals in its database and found that approximately 2,250 roles with the word “diversity” or “inclusivity” in the title existed in 2019, compared to only 876 in 2014. . And while that is great, it also shows that diversity and inclusion are important to an increasing number of businesses.

Policies 246

Policies How To Groups Education 246

SBI Growth

SEPTEMBER 27, 2013

Entering 2014, Sales and HR leaders face new trends causing turnover with top talent. This tool is a practical guide to 10 conversations that will boost retention. You will only Make Your Number in 2014 if you maximize their potential. The impact of generational differences can be profound. Author: John Kenney. Follow @jdkenney.

Sales Talent 300

Sales Talent Conversion Survey Salary 300

SBI Growth

JULY 22, 2013

Sign up for SBI’s 7th annual research tour: " How to Make Your Number in 2014: A Sales Strategy You Can Execute." Do I need a retention plan or do I need a productivity driver?”. Sign up for the " How to Make Your Number in 2014 " research tour. Now you must make the number with less than a full team.

Hiring 325

Hiring Top of Funnel How To Social Selling 325

SBI Growth

APRIL 24, 2013

This post provides a strategy for making the list in 2014. Can you reduce sales cycle length and improve customer retention by creating buyer personas and buyer process maps? If you do, you may see your name up in lights in 2014. Each one of these individuals has been identified as an outstanding Sales Ops leader.

Hiring 257

Hiring Buyer Persona How To Ideal Customer Profile 257

SBI Growth

NOVEMBER 20, 2013

Read on and be better prepared to retain, hire (or become) a top sales rep in 2014. For HR Partners to Sales: Retention is directly related to sales rep engagement. Your best chance to Make the Number in 2014 is to start off with a deep team of “A” players. The level of insight in their questions was a key difference.

Hiring 314

Hiring Social Media Compensation Buyer Persona 314

SBI Growth

JANUARY 1, 2014

Make a change in 2014. And deliver them in a manner that ensures retention and adoption. Training Methods: Role plays: Repetition leads to retention. Every year, a Sales Enablement leader is faced with the same problem. Ramping new sales reps. You ask yourself: “ What can I do different to ramp my reps faster?”

Training 282

Training Buyer Persona Hiring How To 282

Anne Miller

AUGUST 11, 2022

This month’s newsletter is as timely today for sales training as it was when it originally ran in 2014, particularly because attention and retention are harder to achieve when so many teams are remote. See how two sales trainer pros prove that metaphor power is forever!

Training 62

Training Journal Campaigns Retention 62

Babette Ten Haken

NOVEMBER 22, 2018

This year represents the culmination in an ongoing business pivot – my own leap of faith – I’ve been making since 2014. Since 2014, I gradually rebranded, leveraging the importance of my third registered trademark: One Millimeter Mindset. On behalf of serving you, better and better, through each blog post.

Ideal Customer Profile 70

Ideal Customer Profile SME Retention Pivotal 70

Pipeliner

AUGUST 12, 2019

Sue Barrett on 142 Days of Gratitude That Changed My Life Forever: Created in last October, the genesis of the book was started in 2014. You need to be more engaged and competent as it will lead to better retention rates and lower staff turnover. Customized Sales Training for the Classroom and Field. Sales Coaching.

Strategy 66

Strategy Exercises Segment Retention 66

Steven Rosen

JANUARY 14, 2014

You plan to have a breakthrough year in 2014. You coach your “A” performers for engagement and retention. By Steven A. You are a strong sales manager and you know your business, your customers and your reps. Hopefully you have had an awesome holiday and are charged up ready to have a great year!

Sales Management 316

Sales Management Hiring Coaching Sales Coaching 316

Zoominfo

FEBRUARY 25, 2018

A 2014 study revealed that the ten most socially connected brands saw 31% greater revenue growth than the least connected brands. Are you focused on website traffic, leads, brand awareness, customer retention, etc.? 93% of B2B marketers use social media, and with good reason—it works ( source ).

Social Media 147

Social Media Media B2B Marketing 147

Pointclear

JUNE 4, 2013

Later in the year we will be creating the most rigorous survey the sales space has ever witnessed, and in 2014 we launch the Top Sales Conferences. DM: I know customer retention is something near and dear to you. One of my favorite things to ask them is their level of customer retention. That’s a no brainer to me.

Hiring 214

Hiring Ideal Customer Profile Call-back Retention 214

SBI

JUNE 4, 2014

It’s also based on a scientifically proven method of driving long-term retention we developed at Harvard Medical School. It turns out, there are ways to drive long-term retention and behavior change that are also fun, easy and work well for today’s mobile rep. and align our solution with that. That’s Qstream.

Up-Sell 139

Up-Sell Revenue Closing Decision Maker 139

Salesmate

SEPTEMBER 1, 2021

I used to cold call businesses trying to sell them SEO services back in 2013-2014. If a company needs high customer retention to be profitable, customer satisfaction could be just as important as the number of sales. This myth is by those people who believe that they need to make 100 calls in order to get 5 leads and make 1 sale.

Sales Goal 98

Sales Goal Call-back Pivotal Cold Calling 98

Zoominfo

NOVEMBER 25, 2020

ZoomInfo conducted an analysis of 60 million professionals in its database and found that approximately 2,250 roles with the word “diversity” or “inclusivity” in the title existed in 2019, compared to only 876 in 2014. And while that is great, it also shows that diversity and inclusion are important to an increasing number of businesses.

Policies 100

Policies How To Education Groups 100

Selling Essentials RapidLearning Center

OCTOBER 20, 2021

All of this is so corrosive that, as Dana puts it, “The means by which organizations manage conflict might very well be one of the most significant factors they face in regards to costs, efficiency, effectiveness and employee retention.”. FairWay Resolution (2014). Modes of handling conflict. McGraw-Hill.

Opportunity 52

Opportunity Training Lead Rank Face-to-face 52

SBI

OCTOBER 22, 2014

This data-driven action will help you improve your retention rate which will translate into profitable revenue for your company. Both retention and acquisition metrics improve with this degree of timely, actionable insights. Read more including the Zendesk case study. The analytics calculate what’s working well and what isn’t.

Lead Rank 122

Lead Rank Outsourcing Services B2B Lead Scoring 122

Fill the Funnel

NOVEMBER 4, 2014

How is your customer retention doing? There is a lot of work to be done to get definitive answers to these and many more questions before 2014 comes to an end. A few key questions that sales leaders need to be considering include: Is the sales compensation plan providing the results expected? Are you going to be hiring during the year?

Sales Management 118

Sales Management Hiring Top of Funnel Lead Rank 118

Selling Essentials RapidLearning Center

DECEMBER 15, 2020

This idea goes back well before the pandemic, to 2014, when Harvard Business School was launching its HBX online education initiative. It’s rather that social learning — learning from and with one’s peers — is very powerful in facilitating understanding, retention, and learning by discovery.

Training 52

Training Skype Groups Follow-up 52

A Sales Guy

APRIL 29, 2014

Poor customer retention. Don’t recognize it’s 2014 NOT 1990. Unrealistic expectations. Can’t deliver product, they can’t implement. Shitty customer service. Not enough tools (salesforce automation, CRM’s, etc.). Don’t embrace social media. Still giving out steak knives for second place.

Hiring 121

Hiring Company Quota Social Media 121

SBI Growth

JANUARY 18, 2013

2014 and Beyond. It is to align the talent to where the market will be in 2014. Traditional HR leaders would see this as a motivation, compensation or retention problem. Competency profiling and retention strategies won’t align today’s sales team with the customer. They are not 100% focused on accelerating business.

Retention 292

Retention Compensation Ideal Customer Profile Channels 292

Allbound

JANUARY 22, 2020

When Hubspot first launched its partner program in 2014, it generated 33% of its revenue and made up 42% of its customers, all within the first quarter. Software companies realize that customer retention is the lifeblood of revenue generation. Channel partner programs can exponentially aid growth within a SaaS business.

Scale 74

Scale Hiring Channels Microsoft 74

Smooth Sale

JUNE 15, 2022

A 2014 study concluded that entrepreneurs that write formal business plans receive more funding than if they had no plans. Growth Hackers – Helping businesses worldwide grow with lead generation, growth marketing, conversion rate optimization, data analytics, user acquisition, retention, and sales.

Hiring 78

Hiring Proposal Enterprise Enterprise 78

Customer Centric Selling

JULY 23, 2018

It’s the norm now for companies to track and measure the experience of their customers after the sale, and spending for customer retention programs is on the rise. A 2014 Harvard Business Review survey found 53% of executives saw customer experience management as a potential competitive advantage and 45% made it a strategic priority.

Scale 80

Scale Customer Lead Rank Lead Scoring 80

Pipeliner

JUNE 7, 2020

Which actions do companies often take for customer retention? People mistakenly assume that retention efforts benefit customers. For most sales organizations, customer retention is a perennial problem that no company can claim to have solved. Some ask, “which is better: acquisition or retention?”, All of these.

Retention 86

Retention Strategy Customer Churn 86

Fill the Funnel

OCTOBER 13, 2014

Here is more detail on LinkedIn’s action from the team at ZDNET back in April 2014. It might be worth your while to understand LinkedIn’s Data Retention Policy and how to close your account if that ever becomes necessary. LinkedIn is now integrating with only two CRM tools- Salesforce and Microsoft Dynamics.

LinkedIn 117

LinkedIn Top of Funnel Ideal Customer Profile Lead Rank 117

Platinum Rules for Success

DECEMBER 26, 2018

Assuring clients that the value promised will be received is critical to customer retention. Jim Cathcart was chosen one of the Top Sales Influencers of 2014 by Top Sales World Magazine based in London & Paris. Goal: to complete the purchase, to confirm their commitment to buy and your commitment to serve them.

Loyalty 87

Loyalty Sales Cycle Lead Rank Lead Scoring 87

The ROI Guy

JANUARY 26, 2015

At the same time, only 59% of sales reps achieved their quota in 2014, down sharply from 67% last year (Accenture). A combination of demonstration, practice, sales tools, coaching and community can increase retention from a paltry 13% to almost 90% (SBI). And on-going coaching and sharing of best practices by the community is key.

Case Study 79

Case Study Decision Maker Lead Rank Lead Scoring 79

SBI

JUNE 3, 2014

It’s also based on a scientifically proven method of driving long-term retention we developed at Harvard Medical School. It turns out, there are ways to drive long-term retention and behavior change that are also fun, easy and work well for today’s mobile rep. and align our solution with that. That’s Qstream.

Up-Sell 57

Up-Sell Revenue Closing Buying Cycle 57

Pipeliner

OCTOBER 18, 2019

In fact, an analysis from McKinsey shows that “long-term firms added $7 billion more in market capitalization on average than other firms between 2001 and 2014.” Consider that increasing customer retention by just 5 percent increases profits by 25 to 95 percent, according to research from Bain.

Coaching 72

Coaching Salary Face-to-face Policies 72

OpenSymmetry

JUNE 30, 2015

With retailers making a shift to omnichannel structures, organizations must find solutions and develop strategies that help drive the desired behavior, improve customer service, and increase customer retention. Enhance the customer experience with increases in cross-selling/up selling opportunities, as well as customer retention.

Retail 40

Retail Incentives Incentive Compensation 40

Understanding the Sales Force

OCTOBER 15, 2013

When you look ahead to 2014 sales, are you using the same assumptions as always? What if customer retention worsens? For those, you''ll have to head into 2014 and leave margin for error. But that''s what it took. If you want to grow by 20%, do you use the same metrics for next year that you used for last year?

Top of Funnel 271

Top of Funnel Margin Sales Cycle Retention 271

LeadFuze

JUNE 7, 2021

Sales training programs are important because they can help increase sales, retention, and revenue. This could also be linked to auto-play feature trend started on Facebook from 2014 where creators of content were looking for ways to make their content engaging without using sound. Why are Sales Training Programs Important.

Training 52

Training Hiring Trends Retention 52

Partners in Excellence

OCTOBER 3, 2014

Postscript: 10/03/2014, The “comedy” of errors with this vendor continues. Customer Experience And Silos Customer Retention, Customer Service, Customer Experience… Designing The Customer Experience For Our Efficiency, Not… No related posts. Great customer service is important.

Customer Service 94

Customer Service Customer Wireless Vendor 94

Partners in Excellence

OCTOBER 27, 2014

Account Planning/Growth/Retention. Those were the issues I saw a year ago, talking about the key issues for 2014. Go To Customer/Sales Deployment Models/Inside/Outside/Channel/Web/Hybrid. Performance Management/Metrics. Sales Effectiveness/Sales Efficiency. Analytics/Big Data. Gamification. Social Selling/Social Media.

Fashion 89

Fashion Face-to-face Analytics Social Media 89

Sales Training Connection

AUGUST 15, 2014

Great new hire sales training can make a difference on some of those bottom-line issues like retention, early wins, and motivation. ©2014 Sales Momentum, LLC. If your response to the change question is like most, but your answer to the second question is essentially “not much,” then it is worthwhile to pause.

Hiring 82

Hiring Training Exercises Face-to-face 82

SBI

MARCH 4, 2015

You likely have targets for customer retention, as well as for converting anonymous visitors. If you would like a 30,000 foot view as a starting point, check out Forrester’s Peter O’Neill’s Dec 9, 2014 blog post “ Six business goals of sales enablemen t.”. You might be dependent on more than one channel for acquisition.

Sales Enablement 50

Sales Enablement InsideView Engineering How To 50