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The Keys To Retaining and Losing Your Customers

Understanding the Sales Force

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156
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How One Entrepreneur Leveraged Fanatical Prospecting to Build His Business

Sales Gravy

Brian: Why I Started My Business I was in corporate life from the time I graduated college in 2000, all the way up until 2020, and the last four jobs that I had in the corporate world were inside sales and customer service. Then between 2013 and 2015, I moved into more of a pure sales role where I was cold calling.

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10 Reasons We Are Seeing More Unicorn Companies Than Ever Before

Gong.io

The first half of 2021 produced 291 new unicorns — more than 2011-2015 combined. Software as a service (SaaS) companies, which represent more than a third of all unicorns , lead the trend. It’s never been easier for customers to set up new products — meaning they’re more likely to switch if a product comes with poor customer service.

Company 62
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Hiring High Performance Sales Teams #1 of 2

Your Sales Management Guru

That adds expense, disrupts your sales team and, potentially, creates a customer service disaster. Construct a list of base questions to ask of all candidates. was recently ranked for the third year in a row by Top Sales World magazine as one of the Top 50 Sales & Marketing Influencers for 2015.

Hiring 40
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9 Sales Trends to Watch for in 2018

Circleback

A robust data strategy can help businesses make more accurate decisions, enhance efficiency, improve customer service and determine new opportunities. Moreover, by spending as little as six hours per week, 66% of marketers see lead generation benefits with social media (Social Media Examiner, 2015).

Trends 20
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Whale Hunting Part I - The Rate of Decay

Tony Hughes

Don't answer your email, construct an RFP response, work the web leads or build that 55 slide presentation with your NASCAR slide. Don't do anything until you've identified, targeted, followed up with, cold-called or connected with on LinkedIn – at least 5 dream customers before lunch. If we get there in my lifetime, I'll eat my shoe.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

Bring your feelings, gut instinct, experience, and constructive emotion into the boardroom and sit at the table. If you do something constructive with your doubt, and use it to advance yourself, it can be an asset. Grew up in Michigan, in 2015 Amazon moved me to the Bay Area working in supply chain. Doubt is a part of life.

Hiring 130