article thumbnail

One Millimeter Mindset™ 2018 Workforce Collaboration Blog Review

Babette Ten Haken

Even when we work with people who are more or less educated than we are. As you read these top 5 Workforce Collaboration blog posts from 2018, ask yourself this one question. Collaborative Workplace Experiences create Better Customer Experiences. Confusing Customer Service Delivery with Customer Experience Delivery.

article thumbnail

2018 in Review – Happy Employees, eLearning Awards, and a New View for Sales Training

The Brooks Group

2018 was a big year for The Brooks Group. The Brooks Group put the Power Pose to test on mulitple occasions in 2018. We received two Bronze Awards in the 12th Annual Stevie Awards for Sales & Customer Service. A Gold Horizon Interactive Award in the Educational Websites category. What's in Store for 2019?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The 39 Best Franchise Opportunities of 2018

Hubspot Sales

This drive-in chain prides itself in operational excellence and its customer service. School of Rock is the largest music education franchise in the United States and has more than 29,000 students worldwide. Franchise fee : $45,000. Initial investment : $1,073,000 to $2,361,500. Franchise details : Sonic Drive-In. Great Clips.

article thumbnail

5 Ways to Build Up Customer Loyalty

Zoominfo

This is a troubling trend, considering the fact that trust is the foundation of customer loyalty. So let’s get into our top five strategies to build customer loyalty! Invest in Multi-Channel Customer Service. Great customer service is one of several factors that make a customer loyal to a brand.

Loyalty 130
article thumbnail

#SalesChats Ep. 47: How Sales Can Become More of a Strategic Weapon with Roy Osing

Pipeliner

Join blogger, content marketer, educator, coach, adviser and author Roy Osing as he clues us in from his 33-year-plus leadership experience. Recorded on 8th March 2018 9am PST. He is a blogger, content marketer, educator, coach, adviser and the author of Be Different or Be Dead. What does that really mean? Episode Questions.

article thumbnail

Transform Your Sales With the Right Talent

Miller Heiman Group

To exceed expectations, sellers must execute top-notch interactions, focus on business success, come highly prepared and provide insights that educate the buyer. Align Sales and Service. Sales sells the first deal; customer service helps sell every deal thereafter. Measure Your Talent Strategy.

Hiring 67
article thumbnail

Sales Strategy 101: The Ultimate Guide

Zoominfo

Inbound sales are when customers initiate contact with your business to inquire about the product or service you sell. You educate the customer about your brand through different engagement tactics and channels. Productivity Research shows that sales reps spend only 28% of their week selling, down from 34% in 2018.

Strategy 130