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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

In healthcare, for instance, data from Bain’s 2020 survey of doctors shows that general surgeons and neurosurgeons are more likely to prefer to engage with sales reps virtually once a vaccine is available, compared with other surgical specialties such as orthopedic and cardiac. . .

Lead Rank 339
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78 Customer Engagement Statistics

Zoominfo

Consumers prefer assistance over the following channels: Phone ( 61% ), email ( 60% ), Live Chat ( 57% ), online knowledge base ( 51% ), “click-to-call” support automation ( 34% ) ( source ). Gartner predicts that by 2020 a customer will manage 85% of the relationship with an enterprise without interacting with a human ( source ).

Customer 196
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Want to Keep Your Employees? Invest in Career Development

Zoominfo

Compare that to the average of $1,678 per employee that midsize companies spent on training in 2020. They’ll increase their knowledge base, and likely return with tools that can be used to make your business more efficient. You’ll curb turnover Giving your employees a clear career path keeps them motivated to stick around.

Hiring 130
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Virtual Selling: Knowledge vs. Mastery

Julie Hanson

Convincing salespeople to use a camera in remote meetings prior to spring of 2020 was like pulling teeth – without the Novocain. By Julie Hansen. Some sellers even went so far as to put tape over their camera just in case it accidentally came on during a meeting! Why are we not learning from this success?

Video 62
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How to Adapt Your Sales Organization in the Subscription-Based World

Openview

According to Gartner , “By 2020, all new entrants and 80% of historical vendors will offer subscription-based business models.” As mentioned previously, the salesperson who closes the deal has developed a relationship with them and also has the knowledge base. A handoff could put both of these at risk.

Hiring 88
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Everything You Need to Know About Sales Collateral

Hubspot Sales

According to Demand Gen’s 2020 Content Preferences Study , 67% of B2B companies said they’re leaning more on content to research and inform decisions. Sales collateral for the Retention and Advocacy Stage includes: FAQ and knowledge base. Well, content has become more important than ever for B2B buyers and decision-makers.

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4 Surprising Data Points Email Marketers Should See Before Black Friday

Appbuddy

In 2020, Black Friday was on November 27. How does the average consumer react to this spike in email? Do these spikes cause issues for senders, and if so, for how long? What is the impact of sending to an older list during the holidays? Peak Season is Getting Longer.