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Dramarama: Coach Your Customer Experience Team From Surface Acting to Deep Acting

Miller Heiman Group

For example, an upset customer may expect the service rep on the other end of the line to respond urgently and with concern; a confused customer may expect a technical support rep to be patient and kind. For example, it may be hard for a field service rep to feel empathy for a customer who dropped their laptop in their pool while sunbathing.

ACT 86
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The Ultimate List of YouTube Channels for Sales Professionals

Zoominfo

Not too long ago, we compiled a list of top-notch YouTube channels for HR and recruitment professionals. Now, on to the ultimate guide to the YouTube channels producing the best sales content today! On Jeb’s YouTube channel you’ll find video content related to everything from sales leadership to women in sales. Go check it out!

Channels 187
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Training Incentives Are Vital in the Digital Sales Era

Sales and Marketing Management

As a longtime member of the incentives industry, I am often asked what businesses can do to better manage their sales teams and their relationships with their channel partners in the constantly changing world. at a business’ direct sales team) or toward indirect sales channel partners (or both). My answer: sales training initiatives.

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5 key strategies to run successful remote sales teams

Act!

Focus on team building and engagement It’s critical to encourage team meetings via video conferencing, chat rooms, and other communication channels. An integrated CRM system like Act! For example, you can use it to automate follow-ups, check in with prospects, and organize one-on-one sales meetings.

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The Ultimate List of YouTube Channels for Sales Professionals

Zoominfo

Now, on to the ultimate guide to the YouTube channels producing the best sales content today. On Jeb’s YouTube channel you’ll find video content related to everything from sales leadership to women in sales. On the Criteria for Success YouTube channel, you’ll find selling inspiration, important tips and tricks, and so much more.

Channels 100
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The Psychology Behind Unexpected Rewards

Sales and Marketing Management

Skinner observed that the act of a random reward triggered the most dramatic changes in their actions: "The mice would press a lever and sometimes they’d get a small treat, other times a large treat, and other times nothing at all. Define your incentive goals and act strategically. What makes unexpected rewards so effective?

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Crisis management in sales: How to act before, during & after a crisis

Salesmate

Examples of crisis a business might face. Let’s look at some examples: Churn of some of your most valuable customers. The recent example of COVID-19 is the best example of such crises. How to act when then the crisis is coming. Communication channels. Operational 2. Technological 3. Humanitarian 4.

ACT 101