Babette Ten Haken

OCTOBER 11, 2018

These strategies are part of my professional development workshops. By exploring, thinking and reading outside our comfort level, we begin to act differently. Here are 3 strategies to keep us on track, while we give ourselves permission to wander off that beaten path. Perhaps a bit of a road less professionally-traveled?

Strategy 78

Strategy Journal Ideal Customer Profile SME 78

Pipeliner

AUGUST 28, 2019

Leadership must translate in detail what people in various functions — sales, marketing, customer service, finance — need to continue doing and what they must do differently. We held one-day Servant Leadership workshops with all supervisors to reinforce the expected behaviors. Don’t assume they will get it. using social media.

Face-to-face 72

Face-to-face Social Media Policies Lead Rank 72

Babette Ten Haken

NOVEMBER 22, 2018

Did you act on your thoughts? They are so jazzed about the who, what, how and why my speaking programs and workshops catalyze them to move that one millimeter forward, as well. That remaining stuck in what got you to where you are, Today, just is not going to get you to where you need to be, Tomorrow, and in the Future? How about you?

Ideal Customer Profile 70

Ideal Customer Profile SME Retention Pivotal 70

Partners in Excellence

SEPTEMBER 18, 2014

We don’t want to be called sales professionals, but rather relationship managers, account managers, customer service managers (as opposed to real customer service people), business development managers, partners, and the list of creative names that avoid the “S” word is really astounding.

Lead Rank 100

Lead Rank Lead Scoring Account Customer Service 100

Customer Centric Selling

SEPTEMBER 20, 2013

They changed their messaging to focus on customer care. They picked up 2 new clients in Q3 that were drawn to the customer service approach. Persuading the Executive Team Sally recently told me her biggest challenge was persuading her CSO to act. They asked those top clients to recommend their sales rep on LinkedIn.

Sales Tools 45

Sales Tools Tools Training Collateral 45

Hubspot Sales

OCTOBER 29, 2017

Mark Hunter, also known as The Sales Hunter, is the author of "High Profit Selling" and an in-demand speaker and workshop facilitator. An expert in both sales, sales management, and proactive customer service, Pancero focuses exclusively on B2B selling where products are relatively high-priced and complicated to sell.

Channels 111

Channels Video Training Hiring 111

Babette Ten Haken

MAY 20, 2019

The quality of your professional communication soft skills reflect how you think about, interpret, report and act on what you observe. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Where do you get your information?

Ideal Customer Profile 73

Ideal Customer Profile SME Social Media Retention 73

Babette Ten Haken

MAY 15, 2019

Small acts catalyze our better serving colleagues. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. With those values and core competencies, these insightful and courageous managers will get promoted to a leadership role.

Revenue 64

Revenue Ideal Customer Profile SME Networking 64

Babette Ten Haken

AUGUST 9, 2018

Next, it is easier for organizations to act based on a single aggregate CX score. Leaders and managers interpret external customer experience scores as the barometer of whether internal customer experiences are great, as well. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

SME 129

SME Churn Retention Enterprise 129

Gong.io

JULY 18, 2022

Sales professionals following the Solution Selling methodology would start by asking a potential customer a series of open-ended questions to understand what they’re looking for. When sales reps act as informative agents and make prospects feel heard when it comes to their needs, they’re more likely to trust their recommendations.

Solutions Selling 62

Solutions Selling Ideal Customer Profile Outsourcing Services Sales Methodology 62

Babette Ten Haken

FEBRUARY 14, 2019

Or, you achieve positive internal customer experiences which leave everyone feeling good, but not quite as profitably collaborative as intended. Regardless of the size of your organization or association, leveraging collaboration profitably and experientially not only is a balancing act. Your thoughts?

Positioning 13

Positioning Ideal Customer Profile Guidelines Face-to-face 13

Contact Monkey

SEPTEMBER 5, 2017

It gives you a better understanding of your customers — and that understanding allows you to tell the story of your business in a more compelling way. Vala Afshar , chief digital evangelist at Salesforce, has observed that: Stories inspire us and catalyze us to act. Salesforce Service Cloud. image source).

SalesForce 45

SalesForce Scale Software Software 45

Partners in Excellence

JUNE 28, 2015

What we do and how we act become more impactful than what we say. We want our people to listen to and understand the customer, but we don’t listen to them. We want out people to continually learn and improve, yet we haven’t picked up a book or gone to a workshop in years.

Examples 48

Examples ACT Report Relationals 48

Highspot

FEBRUARY 22, 2024

Improve Customer Service By meeting aggregate demand, S&OP leads to higher customer satisfaction and loyalty. The following best practices act as a guide to coordinate efforts and reduce friction. A retailer might use S&OP insights to ensure popular items are always in stock.

Forecasting 52

Forecasting Trends Lead Rank Survey 52