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Dramarama: Coach Your Customer Experience Team From Surface Acting to Deep Acting

Miller Heiman Group

There are two types of emotional effort: surface acting and deep acting. With surface acting, employees pretend to feel an expected emotion. Customers on the receiving end may feel that a rep who is surface acting is delivering responses that are “scripted” or “canned.”. ning moment that builds customer loyalty.

ACT 86
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How to Apologize to A Client In Sales

SalesFuel

How to Apologize to A Client First, act quickly and take responsibility. Identify Next Steps Be clear about the steps you plan to take to remedy the issue. But only 28% get them. But proper apologizing is essential to customer satisfaction. And thankfully, it’s a soft skill you can learn and improve.

Hiring 52
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How the Mindtickle Sales Readiness Team Makes Sure Reps Perform in the Classroom and in the Field

Mindtickle

And for the sales readiness team here at Mindtickle, a key way to accomplish that goal is to collaborate with our frontline managers to check, score, and remediate skills in the field. By working together, we identify opportunities for remediation and act on them.

Remedy 52
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Why Remote Workers Are Prone to Hacks

Sales and Marketing Management

This begs the question: Why are remote workers prone to hacks and what would be the best remedies for this? If you are wondering what is VPN ; it is a network that allows remote computers to act as if they are directly connected with- and using the internet connection of- a centralized server. Security unpreparedness.

Remedy 179
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4 Ways to Prepare for AI-Assisted Sales

Sales Hacker

By analyzing recorded calls and identifying terms such as specific topics, competitors, buyer objections, for example, AI can give sellers suggestions for appropriate buyer content to follow up with, personalized coaching, and remediation training. To enable reps to move deals forward with AI-powered recommendations you must train them first.

Scale 102
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The 'What,' 'How,' & 'Why' of Revenue Performance Management

Hubspot Sales

Every business has room for improvement — and if your company has the resources and ability to analyze a bank of buyer and prospect data, you can act on it through revenue performance management. RPM is a process rooted in incremental progress — finding areas for improvement and acting on them.

Revenue 96
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5 Pieces of Terrible Sales Advice (& What to Do Instead), According to Coursedog's Director of Sales

Hubspot Sales

But buyers today are much less receptive to that kind of pressure than they used to be — they're more interested in a salesperson acting as a helpful, consultative resource who assumes more of an advisory role in a sales engagement. It positions a salesperson as an external force that pushes a prospect through a sales process.

Remedy 77